How to Pay Your Gwinnett Water Bill Online and by Mail

Where to pay your Gwinnett water bill

Gwinnett County Department of Water Resources lets you pay your bill online through their website, by phone, by mail, or in person at a payment center. The online portal is the fastest route — you can pay when ready without waiting for mail delivery or phone hold times. You'll need your account number, which appears on your bill.

If you prefer not to use the internet, you can call the Gwinnett water customer service line to pay by phone with a debit or credit card. Mailed checks take 7 to 10 business days to reach the payment processing center, so mail early if your due date is approaching. In-person payment at a Gwinnett County payment center is also an option, though you'll need to find a location near you and bring your bill or account number.

Key Takeaways

• Online payment through the Gwinnett water website is processed the same day and requires only your account number and payment method.
• Phone payments work during business hours and accept debit or credit cards, but you'll need to speak with a representative.
• Mailed checks should be sent at least 10 days before your due date to avoid late fees.
• Late payments typically result in a reconnection fee and may trigger a service shutoff if unpaid for 30 days or more.

Paying online through the Gwinnett water portal

The Gwinnett County Department of Water Resources website has a bill pay section where you can log in with your account number and view your balance. You'll enter your account number (found on your bill) and either create a login or pay as a guest. The guest option is faster if you're paying once and don't plan to check your account regularly.

Once logged in, you'll see your current balance and due date. Select the amount you want to pay — you can pay the full balance, a partial amount, or a set dollar figure. Choose your payment method: debit card, credit card, or bank account transfer. The system will process your payment when ready, and you'll receive a confirmation number by email or on screen. Keep this number for your records.

Online payments are free when you pay from a bank account. Credit and debit card payments may include a small processing fee, which the system will show you before you confirm. The fee varies depending on the payment processor Gwinnett uses at any given time.

Paying by phone or automatic bank draft

To pay by phone, call the Gwinnett water customer service number during business hours. A representative will ask for your account number and the amount you want to pay, then process your payment using a debit or credit card. Phone payments are processed the same day, but you'll need to wait on hold and speak with someone.

If you pay the same amount every month, you can set up automatic bank draft (also called autopay). This withdraws money from your checking or savings account on a date you choose, usually around your due date. You'll need to provide your bank account number and routing number. Autopay removes the risk of forgetting to pay and helps you avoid late fees, though you should still check your bill each month to make sure the amount is correct.

Mailing a check or paying in person

If you mail a check, write your account number on the check and send it to the address listed on your bill. The mailing address is typically a Gwinnett County payment processing center, not the main water office. Mail your check at least 10 days before your due date — the postal service takes 5 to 7 business days, and the processing center needs time to receive and record it.

In-person payment is available at Gwinnett County payment centers during business hours. Bring your bill or account number and cash, check, or card. Payment centers are located in several places around the county; check the Gwinnett water website for the location nearest you and their hours.

What happens if your payment is late

If your bill is not paid by the due date, Gwinnett adds a reconnection fee to your account. This fee is separate from your water bill and must be paid before service can be restored if it's shut off. The exact amount varies, so check your bill or call customer service to find out what the current fee is.

If your account remains unpaid for 30 days or more past the due date, Gwinnett may shut off your water service. Before shutoff, you should receive a notice in the mail. If you cannot pay the full amount, contact Gwinnett water customer service to ask about payment plans or hardship programs — some counties offer extended payment options for customers facing financial difficulty.

Setting up a payment plan if you fall behind

If you owe a large balance and cannot pay it all at once, contact Gwinnett water customer service to discuss a payment plan. The availability and terms of payment plans vary, so you'll need to speak with a representative about what options exist for your situation. Payment plans typically require you to pay a portion of the balance upfront and the rest in installments over several months.

To set up a plan, have your account number ready and be prepared to explain your situation. The representative will tell you what payment amounts and schedules are available. Once you agree to a plan, make sure you understand the due dates and amounts — missing a payment on a plan can result in the plan being canceled and your account being sent to collections.

Frequently Asked Questions

Can I pay my Gwinnett water bill with a credit card online?

Yes, the online portal accepts credit cards, but a processing fee will be added to your payment. The fee amount depends on the payment processor and will be shown before you confirm. Paying from a bank account online has no fee.

What if I don't have an account number?

Your account number is printed on your water bill. If you don't have a bill, call Gwinnett water customer service with your address and they can look up your account number. You'll need it to pay online or by phone.

How long does it take for an online payment to show up on my account?

Online payments are processed the same day and should appear on your account within 24 hours. If you're paying close to your due date, pay online rather than by mail to avoid late fees.

What if my water service was shut off for non-payment?

You'll need to pay the full past-due balance plus the reconnection fee before service can be restored. Call Gwinnett water customer service to confirm the total amount owed, then pay online or by phone. Reconnection typically happens within one business day after payment is received.

Can I set up autopay and still pay extra some months?

Yes. Autopay will deduct your regular amount on the scheduled date, and you can make additional payments online or by phone whenever you want. This is useful if you want a predictable base payment but also want to pay down your balance faster some months.