How to Pay Your HRSD Water and Sewer Bill Online

HRSD bill pay lets you settle your water and sewer charges through the Hampton Roads Sanitation District's online portal or by phone

HRSD (Hampton Roads Sanitation District) serves customers across southeastern Virginia with water and sewer services. You can pay your bill through their website, by phone, or by mail. The online portal is the fastest route — you can set up a one-time payment or recurring automatic payments without waiting for a payment window to open or a representative to process your request.

HRSD does not charge a fee for online payments made through their official portal. If you use a third-party payment processor or pay by phone with a credit card, fees may explore depending on the method you choose.

Key Takeaways

• You can pay HRSD bills online through their customer portal at no charge by logging in with your account number and setting up a one-time or recurring payment.
• Phone payments are available by calling HRSD's customer service line, though credit card payments over the phone may carry a processing fee.
• Mail payments should be sent to the address on your bill, and checks typically take 7 to 10 business days to post to your account.
• Automatic recurring payments prevent late fees and service interruption by charging your bank account or card on the same date each billing cycle.
• If your bill is past due, HRSD may suspend service, so paying when ready through any available method stops the disconnection process.

Paying online through the HRSD customer portal

Visit the HRSD website and locate the "Pay My Bill" or customer portal link. You will need your account number, which appears on your bill statement. Create a login if you do not already have one, or sign in with your existing credentials.

Once logged in, select the account you want to pay and enter the payment amount. You can pay the full balance or a partial amount. Choose your payment method — bank account (ACH transfer) or debit card. Bank account payments are free and typically post within one to two business days. Debit card payments may carry a small fee depending on HRSD's current processing agreement.

Review the payment details and confirm. You will receive an on-screen confirmation number when ready. HRSD will also send a confirmation email to the address on file. Keep this confirmation number in case you need to reference the payment later.

Setting up automatic recurring payments

Automatic payments remove the need to log in and pay manually each billing cycle. In the customer portal, look for an option labeled "Autopay," "Automatic Payments," or "Recurring Payments." Select the account and enter the payment amount — you can choose to pay the full bill amount or a fixed dollar amount each month.

Choose your payment method (bank account or debit card) and the date you want the payment to occur each month. Most customers select a date shortly after their bill arrives so the payment posts before the due date. Confirm the setup, and HRSD will process the payment automatically on that date going forward.

You can modify or cancel automatic payments at any time through the portal. If you need to stop a payment before it processes, log in at least one business day before the scheduled payment date and disable the recurring payment.

Paying by phone or mail

To pay by phone, call HRSD's customer service line. The phone number appears on your bill statement. Have your account number ready. A representative will take your payment information and process the payment while you wait. If you pay with a credit card over the phone, a convenience fee typically applies — the representative will tell you the exact amount before charging your card.

To pay by mail, write a check or money order payable to HRSD and include your account number on the check. Mail it to the address shown on your bill. Do not send cash through the mail. Allow 7 to 10 business days for the payment to arrive and post to your account. If your bill is due soon, mail payment is not the fastest option.

What happens if your payment is late

HRSD charges a late fee if your payment does not arrive by the due date shown on your bill. The late fee amount varies and is stated in your service agreement or on the bill itself. If your account remains unpaid past a certain number of days (typically 30 to 60 days depending on your location within HRSD's service area), HRSD may issue a notice of intent to disconnect service.

If you receive a disconnection notice, contact HRSD when ready by phone or through the portal. Paying the full past-due amount, including any late fees and disconnection fees, will stop the service interruption. If you cannot pay the full amount at once, ask HRSD about payment arrangements or hardship programs that may be available in your area.

Troubleshooting common payment issues

If your online payment fails, the most common cause is incorrect account information or a mismatch between the name on your bank account and the name on your HRSD account. Verify that your account number is correct and that the name matches exactly. If the issue persists, call customer service to confirm your account details are correct in their system.

If you set up automatic payments but they stopped processing, your bank account or card may have expired or been closed. Log into the portal and update your payment method. If you changed banks, you will need to enter your new account number and routing number.

If you paid online but do not see the payment reflected in your account within two business days, check your confirmation number and contact HRSD with that number. They can look up the payment and tell you its status. Do not make a second payment until you confirm the first one did not go through.

Frequently Asked Questions

Can I pay HRSD with a credit card online?

HRSD's official portal typically accepts debit cards and bank account transfers, not credit cards. Some third-party payment processors may accept credit cards, but they charge a fee for that service. Check the portal to see which payment methods are available in your area, as options vary by location within HRSD's service territory.

What if I do not have an online account yet?

You can create one on the HRSD website using your account number from your bill. The setup takes a few minutes and requires basic information like your name, address, and email. Once your account is active, you can pay when ready. If you prefer not to create an online account, you can always pay by phone or mail.

How long does it take for an automatic payment to show up on my bill?

Bank account (ACH) payments typically post within one to two business days. Debit card payments may take one to three business days depending on your bank. HRSD will send you a confirmation email when the payment is processed. Check your account online or wait for your next bill to see the payment reflected in your balance.

Can I pay someone else's HRSD bill?

You can pay a bill if you have the account number and access to the online portal or phone line. However, the account holder's name must match the name on the payment method you use. If you want to pay a family member's bill regularly, ask them to add you as an authorized user on their account through the portal, or set up a payment arrangement directly with them.

What should I do if my service was disconnected for non-payment?

Contact HRSD when ready by phone. You will need to pay the full past-due balance plus any late fees and a reconnection fee. Once payment is confirmed, HRSD will schedule a technician to restore your service, which usually happens within one to two business days. Ask about the reconnection fee amount when you call so you know the total cost.