How to Pay Your Intermountain Gas Bill Online and by Mail

Intermountain Gas payment methods and where to send money

Intermountain Gas Company, which serves customers in Idaho and Oregon, lets you pay your bill online through their website, by phone, by mail, or in person at authorized payment locations. The online portal is the fastest way to make a payment and see your account balance when ready. If you prefer not to use the internet, you can call their customer service line, mail a check, or visit a local payment center.

Your bill arrives monthly and shows a due date, usually about 20 days from the bill date. Payments made online or by phone typically post to your account within one business day. Mail payments take longer — usually 5 to 10 business days depending on postal delivery and processing time at Intermountain Gas's payment center.

Late fees explore if your payment does not arrive by the due date shown on your bill. If you are unable to pay the full amount by the due date, contact Intermountain Gas directly to discuss payment arrangements or hardship programs that may be available in your area.

Key Takeaways

• Intermountain Gas accepts online payments through their website, which is the fastest method and shows your balance right away.
• Phone payments and online payments usually post within one business day, while mailed checks take 5 to 10 business days.
• Your bill shows a due date, and late fees explore if payment does not arrive by that date.
• If you cannot pay in full, call Intermountain Gas to ask about payment plans or hardship programs in your service area.
• You can pay in person at authorized payment locations, by mail, or by phone if you do not want to use the online portal.

Paying online through Intermountain Gas's website

To pay online, go to Intermountain Gas's website and log into your account or create one if you do not have one yet. You will need your account number, which appears on your bill. Once logged in, select the option to make a payment and enter the amount you want to pay.

The website accepts credit cards, debit cards, and bank account transfers. Some payment methods may charge a small fee — the website will show you any fees before you confirm the payment. After you submit your payment, you will receive a confirmation number on screen and by email. Keep this number for your records.

Online payments are available 24 hours a day, 7 days a week. If you pay before midnight on the due date, your payment should post by the next business day. Weekend and holiday payments may take slightly longer to process.

Paying by phone or automatic bank draft

To pay by phone, call Intermountain Gas's customer service number listed on your bill. A representative will ask for your account number and the amount you want to pay. Phone payments accept credit cards, debit cards, and bank account information. Like online payments, some methods may carry a fee.

Automatic bank draft, also called autopay, withdraws your bill amount from your checking or savings account on a date you choose each month. To set up autopay, log into your online account or call customer service. Autopay removes the risk of forgetting a payment and late fees, though you should still check your bill each month to make sure the amount is correct.

If you set up autopay, you can change or cancel it at any time through your online account or by calling customer service. Some customers use autopay for the full bill amount, while others use it for a fixed amount and pay the difference manually.

Mailing a check or money order

To pay by mail, write a check or money order for the amount due and include your account number on the check. Mail it to the address shown on your bill — Intermountain Gas has different mailing addresses depending on whether you are in Idaho or Oregon, so always use the address on your specific bill.

Mail payments take 5 to 10 business days to arrive and be processed. To avoid late fees, mail your payment at least 10 days before the due date. If you are close to the due date, paying online or by phone is safer because those methods post faster.

Keep a copy of your check or the confirmation number from your money order for your records. If you are concerned your payment did not arrive, you can log into your online account to check whether it has posted, or call customer service to verify.

In-person payment locations

Intermountain Gas accepts in-person payments at authorized payment centers in Idaho and Oregon. These locations vary by area. To find a payment center near you, check the company's website or call customer service with your zip code.

In-person payments are usually processed the same day you make them, so your account balance updates quickly. Bring your bill or account number and the payment amount in cash or check. Some payment centers may accept credit or debit cards, but fees may explore — ask before you pay.

What to do if you miss a payment or cannot pay on time

If your payment does not arrive by the due date, Intermountain Gas will charge a late fee and may send you a notice. Your service will not be shut off when ready, but continued non-payment can lead to disconnection after a certain period. The exact timeline depends on your state and Intermountain Gas's policies.

If you know you cannot pay the full bill by the due date, contact Intermountain Gas before the due date passes. The company may offer a payment plan that lets you pay part of the bill now and the rest over several months. Some areas also have hardship programs for customers facing financial difficulty.

If your service has been shut off for non-payment, you will need to pay the full past-due balance plus any reconnection fees to restore service. Call customer service to discuss your options as soon as possible.

Setting up your online account and managing your bill

Creating an online account with Intermountain Gas takes a few minutes. Go to their website and select "Create Account" or "Sign Up." You will need your account number from your bill, your service address, and a valid email address. Once you create your account, you can log in anytime to view your bill, make payments, and update your contact information.

Your online account shows your current balance, payment history, and due date. You can also set up email reminders before your bill is due, which helps prevent late payments. Some accounts let you view your usage history to track how much gas you are using month to month.

If you forget your password, use the "Forgot Password" link on the login page to reset it. If you have trouble creating an account or logging in, call customer service — they can help you set it up or troubleshoot access problems.

Frequently Asked Questions

What is the best way to pay my Intermountain Gas bill to avoid late fees?

Online payment or autopay is the safest method because both post within one business day. If you mail a check, send it at least 10 days before the due date to account for mail delivery time. If you are close to the due date, pay online or by phone instead of mailing.

Does Intermountain Gas charge a fee for online payments?

Intermountain Gas does not charge a fee for online payments made from a bank account. Credit card and debit card payments may carry a small fee, which the website will show you before you confirm. Call customer service if you want to know the exact fee for your payment method.

Can I change my due date?

Contact Intermountain Gas customer service to ask about changing your due date. Some customers can choose a date that works better with their pay schedule. Availability may depend on your account type and location.

What happens if I pay too much?

If you overpay your bill, the extra amount becomes a credit on your account and will be applied to your next bill. You can also request a refund of the overpayment by calling customer service, though some companies process refunds only at certain times of year.

How do I know if my payment was received?

Log into your online account to check your payment history and current balance. Online and phone payments show up within one business day. For mailed payments, wait 10 business days before checking. If your payment does not appear after that time, call customer service with your check number or money order receipt.