How to Pay Your Intermountain Healthcare Bill Online

Intermountain Healthcare's bill pay system lets you settle medical bills directly through their patient portal without mailing a check or calling their billing department

Intermountain Healthcare operates hospitals and clinics across Utah, Idaho, and Wyoming. When you receive a bill from any Intermountain facility — whether for an emergency room visit, surgery, lab work, or outpatient care — you can pay it through their online system called MyChart. This is Intermountain's patient portal where you can view bills, make one-time payments, or set up automatic recurring payments.

The payment system accepts credit cards, debit cards, and bank account transfers. You do not need to create a separate account; if you already use MyChart to view medical records or message your doctor, you can pay from there. If you do not have a MyChart account yet, you will need to set one up first using your Social Security number and a piece of mail from Intermountain Healthcare.

Key Takeaways

• You pay Intermountain Healthcare bills through MyChart, their patient portal, using a credit card, debit card, or bank account.
• Setting up MyChart requires your Social Security number and a recent piece of mail from Intermountain Healthcare as proof of identity.
• One-time payments process when ready, but recurring automatic payments take one to two business days to set up.
• If you cannot pay the full bill, Intermountain offers payment plans that you can arrange through their financial information department or during the payment process.
• Payments made online are recorded in your account within one business day, though your credit card or bank may take longer to show the charge.

Setting up your MyChart account to pay bills

Go to intermountainhealthcare.org and look for the MyChart login link, usually in the upper right corner of the page. If you do not have an account, click "Sign up" or "Create account." You will need your Social Security number and date of birth. Intermountain will ask you to verify your identity using a recent bill, insurance card, or other mail from one of their facilities.

Once your account is created and verified, log in and look for a section labeled "Billing," "Pay My Bill," or "Payments." The exact wording varies depending on which Intermountain facility sent your bill, but it will be in the main menu. Click on it to see all outstanding bills linked to your account. If you have been treated at multiple Intermountain locations, bills from all of them will appear here.

Making a one-time payment through MyChart

Find the bill you want to pay in your MyChart billing section. Click on it to open the bill details, which will show the amount due, the date it was billed, and the service it covers. Look for a button that says "Pay Now" or "Make a Payment." Click it.

You will be asked to enter a payment amount. You can pay the full balance or a partial amount. Enter the amount you want to pay and select your payment method: credit card, debit card, or bank account. If you choose bank account, you will need to provide your routing number and account number. Credit and debit card payments process when ready and appear in your account within one business day. Bank account payments may take one to three business days to clear.

After you submit the payment, MyChart will show you a confirmation number. Write this down or take a screenshot. You will also receive a confirmation email at the address linked to your MyChart account. Keep this email as your receipt.

Setting up automatic recurring payments

If you have an ongoing balance or multiple bills from Intermountain Healthcare, you can set up automatic payments so the same amount is deducted on the same day each month. In the billing section of MyChart, look for an option called "Set Up Auto Pay," "Recurring Payment," or "Automatic Payment." Click it.

Enter the amount you want to pay each month, the date you want it to be deducted, and your payment method. Intermountain will process the first automatic payment one to two business days after you set it up. After that, the payment will happen automatically on the date you chose each month. You can change or cancel automatic payments at any time by logging back into MyChart and editing the recurring payment settings.

Payment plans if you cannot pay the full amount

Intermountain Healthcare offers payment plans for bills you cannot pay in full. During the payment process in MyChart, if the amount due is large, you may see an option to "Set Up a Payment Plan" or "Arrange a Payment Plan." Click this instead of entering a one-time payment amount.

You will be asked how much you can pay per month and over how many months. Intermountain will calculate a monthly payment that spreads your bill across the time frame you choose. There is typically no interest charged on payment plans for medical bills, though this varies by state. Once you agree to the plan, your first payment is due when ready, and subsequent payments will be deducted automatically on the date you select.

If you do not see a payment plan option in MyChart, or if you need to discuss your bill before setting up a plan, call Intermountain Healthcare's billing department directly. The phone number is on your bill. They can also discuss financial hardship programs or charity care if your income is below a certain threshold.

Troubleshooting common payment issues

If your payment is rejected, MyChart will show an error message. The most common reasons are an incorrect card number, an expired card, insufficient funds in your bank account, or a mismatch between the address on your card and the address in your MyChart profile. Check all of these before trying again. If the problem persists, contact your bank or credit card company to confirm the card is not blocked.

If you do not see a bill in MyChart that you received in the mail, the bill may not have been linked to your account yet. This can happen if the bill was just generated. Wait one to two business days and check again. If the bill still does not appear, call the billing department number on the bill itself. They can confirm the bill is in the system and help you pay it over the phone if needed.

If you made a payment but do not see it reflected in your account after two business days, log into MyChart and look for your confirmation number. Search for it in your email as well. Then call the billing department with the confirmation number. They can verify the payment was received and update your account if there is a delay.

What happens after you pay

Once your payment is processed, MyChart will show your updated balance. If you paid the full amount, the bill will show a zero balance. If you made a partial payment or set up a payment plan, the remaining balance will be displayed. You will receive an email receipt for every payment you make.

Payments are recorded in Intermountain's system within one business day, but your credit card company or bank may take longer to show the charge on your statement. If you need proof of payment for insurance, tax, or other purposes, print or save your MyChart confirmation email or log into MyChart and print the payment receipt directly from the billing section.

Frequently Asked Questions

Can I pay a bill from Intermountain Healthcare if I do not have a MyChart account?

You can pay by phone by calling the billing department number on your bill, or by mailing a check to the address shown on the bill. However, creating a MyChart account takes only a few minutes and gives you the option to pay online anytime without waiting on hold or mailing anything.

Does Intermountain Healthcare charge a fee to pay online?

No. Paying through MyChart is free. However, if you pay by credit card, your credit card company may charge you a cash advance fee if they classify the payment that way. Most do not, but check with your card issuer if you are unsure.

What if I received a bill from a collection agency instead of directly from Intermountain Healthcare?

If your bill has been sent to a collection agency, you should not pay through MyChart. Instead, contact the collection agency directly using the information on their letter. Paying the collection agency stops the collection process and is the correct route at that stage.

Can I see itemized details of what I am being charged for?

MyChart shows the total amount due and the date of service, but detailed itemization may not be visible in the payment screen. Click on the bill itself to see more details, or call the billing department to request an itemized statement. You have the right to see what each charge is for.

What if I think my bill is wrong?

Do not pay yet. Call the billing department number on your bill and explain which charges you believe are incorrect. They can review the bill with you and issue a corrected bill if needed. You can also dispute charges after paying, but it is easier to resolve the issue before payment.