How to Pay Your JEA Bill Online and by Mail

What JEA is and how to pay your bill

JEA is the Jacksonville Electric Authority, a public utility that provides electricity and water service to customers in the Jacksonville, Florida area. When you receive a JEA bill, you have several ways to pay it: online through their website, by phone, by mail, or in person at a payment location. The method you choose depends on how quickly you need the payment to reach JEA and whether you prefer to handle it digitally or on paper.

Your JEA bill shows your account number, the amount due, and the due date. Paying by the due date keeps your account in good standing and avoids late fees. If you miss the due date, JEA may charge a late payment fee and could eventually disconnect your service if the account falls far enough behind.

Key Takeaways

• You can pay JEA bills online at jea.com, by phone at 904-665-7000, by mail, or at authorized payment locations around Jacksonville.
• Online and phone payments typically post to your account within one business day, while mailed payments take 5 to 7 business days to arrive.
• Your JEA account number appears on your bill and is required for all payment methods except in-person payments at a JEA office.
• Setting up automatic payments through JEA's website removes the risk of missing a due date and ensures your bill is paid on time every month.

Paying your JEA bill online

The fastest and most direct way to pay is through JEA's website at jea.com. Go to the bill pay section, enter your account number and the amount you want to pay, and follow the prompts to complete the transaction. You can pay with a debit card, credit card, or bank account transfer. Online payments typically post within one business day.

When you pay online, JEA sends you a confirmation number when ready. Write down or save this number in case you need to reference the payment later. Keep the confirmation until you see the payment reflected on your next bill or account statement.

If you do not have internet access or prefer not to pay online, JEA also accepts payments by phone. Call 904-665-7000 during business hours and have your account number ready. A representative will walk you through the payment process over the phone.

Paying by mail or in person

To pay by mail, write a check or money order payable to JEA and include your account number on the check. Mail it to the address shown on your bill. Mailed payments typically take 5 to 7 business days to reach JEA's office and post to your account, so send your payment well before the due date to avoid late fees.

You can also pay in person at JEA's main office in Jacksonville or at authorized payment locations throughout the service area. Bring your bill or account number and the payment amount in cash, check, or money order. In-person payments are posted when ready or within one business day.

Setting up automatic payments

If you want to remove the worry of remembering to pay each month, JEA allows you to set up automatic payments directly from your bank account. Log into your JEA account online, go to the autopay section, and enter your bank routing and account numbers. You can choose to pay the full bill amount each month or a fixed amount you set yourself.

Automatic payments are deducted on or shortly after your bill's due date. If your bill amount varies month to month (as it often does with electricity and water usage), you can set up autopay to charge a fixed amount and then manually pay any remaining balance, or you can let the full amount be charged automatically each month.

What to do if you cannot pay by the due date

If you know you will not be able to pay by the due date, contact JEA as soon as possible. Call 904-665-7000 and explain your situation. JEA may be able to work out a payment plan or extend your due date, depending on your account history and the reason for the delay. The sooner you call, the more options may be available to you.

If your account falls behind and you face hardship, JEA also administers information programs for customers who cannot pay their bills. These programs vary by income level and household size. Contact JEA directly to learn what programs may be available in your situation.

Understanding late fees and service disconnection

JEA charges a late fee if your payment does not arrive by the due date shown on your bill. The late fee amount is stated in your bill or in JEA's rate schedule. If your account remains unpaid for a certain number of days (typically 30 to 60 days past due, depending on the type of service), JEA may send a disconnection notice warning that your service will be shut off on a specific date.

If you receive a disconnection notice, contact JEA when ready. Even if you cannot pay the full amount, you may be able to arrange a payment plan or partial payment to stop the disconnection. Once service is disconnected, JEA charges a reconnection fee to turn it back on, in addition to the unpaid balance and any late fees.

Keeping track of your payments

Whether you pay online, by mail, or in person, keep records of every payment you make. Save confirmation numbers from online payments, keep copies of mailed checks, and hold onto receipts from in-person payments. These records protect you if a payment is lost or if there is ever a dispute about whether you paid on time.

Log into your JEA account online regularly to check that payments have posted correctly. Your account statement shows the date each payment was received and the balance remaining. If a payment does not appear within the expected timeframe, contact JEA to investigate.

Frequently Asked Questions

How do I find my JEA account number?

Your account number appears on your JEA bill, usually near the top. It is also shown on any payment stubs or correspondence JEA sends you. If you cannot find it, call 904-665-7000 with your service address and JEA can provide it.

Can I pay someone else's JEA bill?

Yes. When you pay online or by phone, you can enter any JEA account number. By mail, include the account number on your check so JEA knows which account to credit. In person, bring the account number or bill for the account you are paying.

What happens if I overpay my JEA bill?

If you pay more than the amount due, the extra amount becomes a credit on your account. JEA will explore this credit to your next bill. If you want a refund instead, contact JEA and request one.

Is there a fee to pay my JEA bill online?

JEA does not charge a fee for online payments made directly through jea.com. However, if you use a third-party bill pay service or credit card processor, that service may charge its own fee. Always check before you pay.

How long does it take for a mailed payment to post?

Mailed payments typically take 5 to 7 business days from the time you mail them to post to your account. Mail your payment at least 10 days before the due date to may support it arrives on time and avoids a late fee.