How to Pay Your Just Energy Bill Online and by Phone

How to pay Just Energy through their online account portal

Just Energy customers can pay their bill through the company's online portal by logging into their account on the Just Energy website. Once you log in with your username and password, you'll see your current bill amount and due date. Select the option to make a payment, choose your payment method (debit card, credit card, or bank account), enter the amount you want to pay, and confirm the transaction.

Payments made online typically post to your account within one to two business days. Just Energy does not charge a fee for online payments made through their website. If you're paying from a bank account, you'll need to provide your routing number and account number. For card payments, have your card number, expiration date, and CVV ready.

If you don't have an online account yet, you can create one on the Just Energy website using your account number (found on your bill) and other identifying information. Once your account is set up, you can also view your billing history, check your usage, and manage your account settings from the same portal.

Key Takeaways

• Just Energy's online portal lets you pay by debit card, credit card, or bank account transfer without any fee.
• Online payments typically post within one to two business days, so plan ahead if your due date is soon.
• You can also pay by phone by calling Just Energy's customer service line and providing your payment information to a representative.
• Automatic payments through your bank account can be set up to pay your bill on the same date each month.
• Your account number appears on your bill and is required to make a payment over the phone or to set up an online account.

Paying Just Energy by phone

To pay by phone, call Just Energy's customer service number listed on your bill. A representative will ask for your account number and the amount you want to pay. You'll then provide your payment method — either a debit card, credit card, or bank account information. Phone payments are processed the same day you call, though the payment may take one to two business days to show on your account.

Just Energy does not charge a fee for phone payments. Have your bill handy when you call so you can confirm your account number and current balance. If you're paying from a bank account, you'll need your routing number and account number ready. For card payments, provide your card number, expiration date, and the three-digit security code on the back.

Setting up automatic payments from your bank account

Automatic payments let you pay your Just Energy bill on the same date each month without logging in or calling. To set this up, log into your online account and look for the automatic payment or recurring payment option. You'll enter your bank account information and choose the date you want the payment to come out each month — typically the due date shown on your bill.

Once automatic payments are active, Just Energy will withdraw the amount due from your bank account on that date. You can change or stop automatic payments anytime through your online account. This method is useful if you want to avoid late fees and don't want to remember to pay each month, though you should still check your bill periodically to make sure the amount charged matches what you owe.

What to do if you can't pay your full bill by the due date

If you're unable to pay your full bill by the due date, contact Just Energy as soon as possible. The company may offer a payment plan that lets you split your bill into smaller payments over several weeks or months. Payment plans are not automatic — you have to request one, and Just Energy will review your account to determine what options are available.

Late fees explore if your payment doesn't arrive by the due date shown on your bill. The amount of the late fee varies by state and by your service agreement. Contacting the company before your bill is late gives you the best chance of working out a payment arrangement. Just Energy's customer service number is on your bill, and representatives can discuss your options over the phone.

Payment methods Just Energy accepts

Just Energy accepts three main payment methods: debit cards, credit cards, and bank account transfers. All three can be used online through the portal or over the phone with a customer service representative. There is no fee for any of these payment methods when you pay through Just Energy directly.

Do not send cash through the mail, and be cautious of third-party payment services that claim to process Just Energy payments — these may charge extra fees or delay your payment. Always pay through Just Energy's official website or phone line to may support your payment is credited correctly and on time.

How to find your account number and due date

Your account number and due date appear on your Just Energy bill, usually near the top. The account number is typically a string of numbers unique to your service address. Your due date is the last day you can pay without incurring a late fee. Most bills also show the current amount due and the date the bill was issued.

If you've lost your bill, you can find your account number by logging into your online account or by calling Just Energy's customer service line. Having your account number ready before you pay — whether online or by phone — speeds up the process and reduces the chance of a payment error.

Frequently Asked Questions

How long does it take for an online payment to show up on my account?

Online payments typically post within one to two business days. Payments made on a weekend or holiday may take longer to process. If your due date is within a few days, consider paying by phone instead to may support your payment is received the same day.

Is there a fee for paying my Just Energy bill online?

No. Just Energy does not charge a fee for payments made through their website, by phone, or through automatic bank transfers. Any fees would come from your bank or credit card company, not from Just Energy.

Can I pay someone else's Just Energy bill?

You can pay a bill if you have the account number and know the amount due. However, Just Energy's system is set up for the account holder to make payments. If you're paying on behalf of someone else regularly, ask them to set up automatic payments or to add you as an authorized user on the account.

What happens if I pay more than I owe?

If you overpay, Just Energy will credit the extra amount to your next bill. You can also request a refund of the overpayment by contacting customer service, though this may take several weeks to process.

Can I set up automatic payments with a credit card?

Just Energy's automatic payment option works with bank accounts, not credit cards. You can still pay with a credit card online or by phone each month, but you'll need to do it manually rather than setting it to recur automatically.