How to Pay Your LADWP Bill Online, by Mail, or in Person

Three ways to pay your Los Angeles Department of Water and Power bill

You can pay your LADWP bill through their website, by mailing a check, or in person at a payment center. The online method is fastest — payment posts the same day if you pay before 5 p.m. Pacific time on a business day. Mailed checks take 7 to 10 business days to reach LADWP and post to your account. In-person payments at a payment center post when ready.

LADWP serves about 4 million residents across Los Angeles. Your bill arrives monthly and shows your account number, the amount due, and the due date. You will need your account number to pay online or set up automatic payments.

Key Takeaways

• Online payment through the LADWP website or their mobile app posts the same day if submitted before 5 p.m. Pacific time on a business day.
• Mailed payments should include your account number and be sent to the address printed on your bill; allow 7 to 10 business days for processing.
• LADWP payment centers accept cash, check, and card payments in person, and the payment posts when ready.
• Automatic payments (autopay) deduct from your bank account on a date you choose each month and require you to set them up through your online account.
• Late fees explore if payment is not received by the due date shown on your bill, regardless of the payment method you choose.

Paying online through the LADWP website or app

Go to ladwp.com and sign into your account using your account number and password. If you do not have an online account, you can create one by entering your account number and service address. Once logged in, select "Pay My Bill" and enter the amount you want to pay.

LADWP accepts payment by debit card, credit card, or bank account transfer. Credit and debit card payments may include a processing fee set by the payment processor — LADWP displays this fee before you confirm the payment. Bank account transfers (ACH) have no fee. Payment posts the same day if submitted before 5 p.m. Pacific time on a business day; payments submitted after 5 p.m. or on weekends post the next business day.

You can also read the LADWP mobile app from the Apple App Store or Google Play and pay through the app using the same login. The app shows your current balance, past bills, and usage history.

Mailing a check or money order

Write your account number on the check or money order. Include the payment stub from your bill if possible — it has your account number printed on it and helps LADWP post the payment faster. Mail to the address shown on your bill.

LADWP processes mailed payments at a central location. Payment takes 7 to 10 business days to post to your account after LADWP receives it. If your bill is due before that window closes, mail your payment at least two weeks before the due date to avoid a late fee. If you are paying a past-due balance, include a note with the check stating which billing period the payment covers.

Paying in person at an LADWP payment center

LADWP operates payment centers in Los Angeles where you can pay by cash, check, or card. Bring your account number or bill. Payment posts to your account when ready. Hours and locations vary by center; find the nearest one on ladwp.com under "Pay My Bill" or call LADWP customer service at 1-800-342-5397.

Some payment centers have limited hours or may be closed on holidays. Call ahead if you are paying close to your due date to confirm the center is open.

Setting up automatic payments

Automatic payments (autopay) deduct your bill amount from your bank account on a date you choose each month. Log into your LADWP online account, go to "Billing & Payment," and select "Autopay." Enter your bank account number and routing number, then choose the date you want the payment to come out each month.

You can change or cancel autopay at any time through your online account. If you cancel, you will need to pay future bills manually. Autopay deducts only the amount due on your bill; if your bill amount changes month to month, the deduction changes with it.

What happens if you miss the due date

If payment is not received by the due date on your bill, LADWP charges a late fee. The fee amount depends on your bill total and is shown on your next bill. If you are more than 60 days late, LADWP may disconnect your water and power service. You can request a payment plan if you cannot pay the full amount by calling 1-800-342-5397 and speaking with a representative.

If your service is disconnected, you will need to pay the full past-due balance plus a reconnection fee to restore service. Reconnection typically happens within one business day of payment.

Frequently Asked Questions

Can I pay my LADWP bill with a credit card online without a fee?

Credit card payments online include a processing fee that LADWP does not charge — the fee comes from the payment processor. Bank account transfers (ACH) have no fee. You can avoid the fee by paying by check, in person, or through autopay from your bank account.

What if I pay online but my payment does not show up right away?

Online payments post the same day if submitted before 5 p.m. Pacific time on a business day. Payments submitted after 5 p.m. or on weekends post the next business day. Check your online account the next business day to confirm the payment posted. If it has not appeared after two business days, call customer service at 1-800-342-5397.

Can I pay someone else's LADWP bill?

Yes. You can pay online using the account number, by mail, or in person. You do not need to be the account holder. If paying online, enter the account number you are paying for. If mailing, include the account number on the check.

What should I do if I cannot pay my full bill by the due date?

Call LADWP customer service at 1-800-342-5397 to discuss a payment plan. LADWP may allow you to spread the payment over several months. Arrange this before the due date to avoid late fees and service disconnection.

Is there a way to pay my LADWP bill without going online?

Yes. You can mail a check to the address on your bill, pay in person at an LADWP payment center, or set up autopay by phone by calling 1-800-342-5397. You can also pay through the LADWP mobile app if you prefer not to use the website.