How to Pay Your LGE Bill Online, by Phone, or Mail

LGE bill pay basics

LGE Energy (formerly Louisville Gas and Electric) serves customers in Kentucky and Virginia. You can pay your LGE bill through their website, by phone, by mail, or in person at a payment center. The method you choose depends on how quickly you need the payment to post and whether you want to set up automatic payments.

LGE does not charge a fee for paying online through their website or for setting up automatic payments from your bank account. Phone payments and payments made through third-party services may carry fees — LGE will tell you the cost before you complete the transaction.

Your bill is due by the date printed on your statement. If you pay after that date, LGE may charge a late fee. Payments made online typically post within one business day; payments by mail take longer depending on postal delivery time.

Key Takeaways

• You can pay LGE bills online at their website, by phone, by automatic bank transfer, or by mailing a check to the address on your statement.
• Online payments through LGE's website and automatic payments from your bank account carry no fee.
• Phone payments and third-party payment services may charge a fee that LGE will disclose before you pay.
• Online payments usually post within one business day, while mailed payments depend on postal delivery time.
• Setting up automatic payments prevents missed due dates and late fees.

Paying online through LGE's website

Go to the LGE Energy website and look for the "Pay My Bill" or "Make a Payment" link. You will need your account number (found on your bill) and either a bank account or debit card. Create a login if you do not already have one, or sign in to an existing account.

Enter the amount you want to pay and choose your payment date. LGE allows you to schedule a payment for a future date if you want to time it with your paycheck or cash flow. Review the payment details before confirming. You will receive a confirmation number — save this for your records.

Payments made before 5 p.m. Eastern Time on a business day typically post the next business day. Payments made after 5 p.m. or on weekends may post the following business day.

Setting up automatic payments from your bank account

Automatic payments remove the risk of forgetting a due date. Log into your LGE account online and look for "Automatic Payments," "Recurring Payments," or "Autopay" in the account settings. You will need to provide your bank account number and routing number.

Choose whether you want LGE to deduct the full bill amount each month or a fixed amount you set yourself. You can also choose the date the payment should be taken from your account — many customers pick a date shortly after payday. LGE will send you a confirmation email once the automatic payment is set up.

You can change or cancel automatic payments at any time through your online account. If you cancel, make sure you have another way to pay your bill so you do not miss the due date.

Paying by phone

Call LGE's customer service number (found on your bill or at their website) to pay by phone. Have your account number and a debit card or bank account information ready. A representative will walk you through the payment process and tell you if there is a fee for paying this way.

Phone payments are useful if you do not have internet access or prefer to speak with someone. The payment will post within one business day, just as with online payments.

Paying by mail

Write a check or money order payable to LGE Energy. Include your account number on the check. Mail it to the address printed on your bill — do not send payment to the corporate office, as it will be delayed.

Mail payments take longer to post because of postal delivery time. Send your payment at least 10 business days before the due date to make sure it arrives on time. LGE will not consider a payment late if it is postmarked by the due date, even if it arrives after.

Keep a copy of your check or money order number for your records in case you need to track the payment.

Paying in person at a payment center

LGE operates payment centers in Kentucky and Virginia where you can pay in cash, check, or debit card. Find the nearest location on the LGE website. Bring your bill or account number and the payment amount in cash or a check.

In-person payments post the same day or the next business day. This method is useful if you do not have a bank account or prefer to pay with cash.

What to do if you miss a due date

If your payment does not arrive by the due date, LGE will charge a late fee. The amount varies by state and is listed on your bill. If you are having trouble paying, contact LGE customer service to discuss your options — they may be able to work out a payment plan or connect you with energy information programs in your area.

Do not ignore a past-due bill. LGE can disconnect your service if your account remains unpaid for a certain period. The exact timeline depends on your state and LGE's policies, but disconnection typically happens 30 to 60 days after the due date if you have not made a payment or contacted them about a plan.

Frequently Asked Questions

Can I pay someone else's LGE bill?

Yes, you can pay another person's bill if you have their account number. You do not need to be the account holder. Pay online using their account number, or call customer service and provide the account number when you pay by phone.

What happens if I pay more than my bill amount?

The extra amount will be credited to your account and applied to your next bill. If you want a refund instead, contact LGE customer service and request one. Refunds typically take one to two billing cycles to process.

Is there a fee for paying my LGE bill?

No fee is charged for paying through LGE's website or for setting up automatic payments from your bank account. Phone payments and payments through third-party services may charge a fee. LGE will tell you the fee amount before you complete the payment.

How do I know if my payment went through?

You will receive a confirmation number when ready after paying online or by phone. Check your account online a day or two later to confirm the payment posted. You can also call customer service to verify payment status using your account number.

Can I change my payment date if I set up automatic payments?

Yes. Log into your LGE account online and edit your automatic payment settings. You can change the payment date, the amount, or cancel automatic payments entirely. Changes usually take effect within one to two billing cycles.