How to Pay Your Liberty Utilities Bill Online, by Phone, or Mail

Where to pay Liberty Utilities and what each method requires

Liberty Utilities operates in multiple states under different brand names — including Liberty Utilities, Black Hills Energy, and Unitil — so the payment methods available to you depend on which company serves your area. The fastest way to find your specific payment options is to log into your online account or call the customer service number on your bill, because payment portals and accepted methods vary by region.

You can pay most Liberty Utilities accounts online through their website, by phone with a representative, through automatic bank withdrawals, or by mailing a check. Some areas also accept payments at third-party locations like grocery stores or utility payment centers, though this varies. Online payment typically posts within one to two business days, while mailed checks take longer depending on mail delivery and processing time at the payment center.

Before you pay, have your account number ready — it appears on your bill and speeds up the process whether you are paying online, by phone, or setting up automatic payments. If you are paying by check or money order, write your account number on the back of the check so the payment reaches the correct account.

Key Takeaways

• Liberty Utilities operates under different names in different states, so check your bill or call the number on it to confirm which payment methods your local office accepts.
• Online payment through your account portal is usually the fastest option and posts within one to two business days.
• Automatic bank withdrawal (sometimes called autopay or budget billing) removes the need to remember to pay each month and is available in most service areas.
• Mailed checks should include your account number on the back and take longer to post than online or phone payments.
• If you cannot pay your full bill, contact Liberty Utilities before the due date to ask about payment plans or hardship programs in your area.

Paying online through your Liberty Utilities account

To pay online, go to the website for your local Liberty Utilities company and log into your account using your account number and password. If you do not have an online account yet, you can create one by entering your account number and other identifying information — this usually takes a few minutes. Once logged in, look for a "Pay Bill" or "Make a Payment" button, which is typically on the account dashboard or in a menu labeled "Billing" or "Account."

When you select the payment option, you will enter the amount you want to pay and choose your payment method — usually a bank account (checking or savings) or debit card. Credit cards are not accepted by most Liberty Utilities offices because of processing fees. The system will show you the payment date and confirm the amount before you submit, so review this carefully to make sure the payment is correct.

Online payments typically post to your account within one to two business days. If you need to pay by a specific due date, submit your payment at least two business days before that date to may support it posts on time. You will receive a confirmation number after payment — save this for your records in case you need to reference the transaction later.

Setting up automatic payments from your bank account

Automatic payment (sometimes called autopay or budget billing) withdraws your bill amount from your checking or savings account on a date you choose each month. This removes the need to remember to pay and helps you avoid late fees. To set this up, log into your online account and look for an "Autopay" or "Automatic Payment" option, usually in the account settings or billing section.

You will need to provide your bank account number and routing number, which you can find at the bottom of a check or by contacting your bank. Liberty Utilities will ask whether you want to pay the full bill amount or a fixed amount each month. If you choose a fixed amount, make sure it covers at least your average bill so you do not fall behind.

Once autopay is set up, you can usually change or cancel it anytime through your online account. If your bill amount changes significantly, you may want to adjust your autopay amount to match. Some Liberty Utilities offices offer a small discount for customers who sign up for automatic payments, so ask about this when you set it up.

Paying by phone with a Liberty Utilities representative

To pay by phone, call the customer service number on your bill. A representative will ask for your account number and the amount you want to pay. You will need to provide a bank account number and routing number, or a debit card number — credit cards are not accepted. The representative will confirm the payment amount and date before processing it.

Phone payments typically post within one to two business days, the same as online payments. There is usually no fee for paying by phone, though some offices may charge a small fee for expedited same-day processing. Ask the representative whether a fee applies before you authorize the payment.

If you call to pay, ask for a confirmation number and write it down. This gives you a record of the transaction if you need to follow up later. Keep the confirmation number until the payment appears on your account.

Paying by mail with a check or money order

To pay by mail, write a check or money order for the amount due and include your account number on the back of the check. Do not write the account number on the front. Mail it to the address shown on your bill under "Payment Address" or "Mail Payments To" — this address is different from the office address and is important to use so your payment reaches the processing center quickly.

Mailed payments take longer to post than online or phone payments because of mail delivery time and processing delays at the payment center. Depending on when you mail the check and how far it travels, it can take one to three weeks to appear on your account. If your bill is due soon, mailing a check is risky — use online payment or phone payment instead to may support it posts on time.

If you are concerned about a mailed payment reaching the office on time, consider paying online or by phone instead. If you must mail a check, send it at least two weeks before the due date. Keep a copy of the check or note the check number for your records.

What to do if you cannot pay your full bill

If you cannot pay your full bill by the due date, contact Liberty Utilities before the due date — do not wait until after you miss the payment. Explain your situation to a representative and ask whether the company offers a payment plan, budget billing, or hardship programs in your area. Many utilities have programs that allow you to spread the payment over several months or temporarily reduce your bill.

Some Liberty Utilities offices have emergency information programs or partnerships with local nonprofits that may help with overdue bills. The representative can tell you what options are available in your service area and what you need to do to participate. Having this conversation before you miss a payment can help you avoid late fees and service disconnection.

If you are having ongoing trouble paying your bill, ask about budget billing, which spreads your annual costs evenly across twelve months so your payment is the same each month. This can make it easier to plan your budget and avoid large bills in high-usage months.

Frequently Asked Questions

Can I pay my Liberty Utilities bill with a credit card?

Most Liberty Utilities offices do not accept credit cards for bill payments because of processing fees. You can pay with a debit card, bank account, check, or money order. If you need to use a credit card, call the customer service number on your bill and ask whether your specific office makes exceptions.

How do I know if my payment went through?

If you paid online or by phone, you will receive a confirmation number when ready — write this down. Log into your account a few days later to confirm the payment appears. If you paid by mail, wait at least one week before checking your account. If the payment does not show up within the timeframe given to you, call customer service with your confirmation number or check number.

What happens if I pay after the due date?

Late payments typically result in a late fee added to your next bill. If you are more than a few days late, your account may be flagged for potential service disconnection. Contact Liberty Utilities as soon as you realize you will be late and ask about payment options or extensions.

Can I set up autopay and still make extra payments when I want to?

Yes. Autopay handles your regular monthly payment, but you can make additional payments anytime through your online account or by phone without affecting your autopay schedule. This is useful if you want to pay down your balance faster or catch up on a past-due amount.

Where do I find my account number?

Your account number appears on your bill, usually near the top or in a box labeled "Account Number" or "Service Account Number." You can also find it in your online account if you have already created one, or by calling the customer service number on your bill.