How to Pay Your Liberty Utilities Bill Online and by Phone

Liberty Utilities offers three main ways to pay your bill: online through their website, by phone, or by mail

Liberty Utilities serves customers across multiple states in the western and central United States. The fastest way to pay is through their online portal at libertyutilities.com, where you can set up a one-time payment or enroll in automatic payments. You can also call their customer service line to pay by phone with a debit card or bank account. Payments made online or by phone typically post within one to two business days.

The company does not charge a fee for paying online or by phone through their standard payment methods. If you use a third-party payment processor or credit card, additional fees may explore — the website will show you any charges before you confirm the payment.

Key Takeaways

• You can pay online at libertyutilities.com using your account number, which appears on your bill.
• Phone payments are available by calling Liberty Utilities' customer service line; the number is on your bill or their website.
• Setting up automatic payments from a bank account or debit card means your bill is paid on the same date each month without you taking action.
• Payments made online or by phone post within one to two business days, so plan ahead if your due date is soon.

Paying online through the Liberty Utilities website

Go to libertyutilities.com and look for the "Pay My Bill" or "Make a Payment" link on the homepage. You will need your account number, which is printed on your bill, and either a debit card or bank account information. The website will ask you to enter the amount you want to pay and confirm the payment date.

If you do not have an online account yet, you can create one using your account number and service address. Once your account is set up, you can view your billing history, see your current balance, and set up automatic payments so you do not have to log in each month.

Paying by phone

Call the customer service number on your bill to speak with a representative who can process your payment over the phone. Have your account number and debit card or bank account details ready. The representative will confirm the amount, payment date, and the account the money will come from before completing the transaction.

Phone payments are available during business hours, which vary by state and region. If you call outside those hours, you may reach an automated system that can take payments, though speaking with a person gives you a chance to ask questions about your bill or account.

Setting up automatic payments

Automatic payments remove the need to remember your due date or log in each month. Through the online portal, you can authorize Liberty Utilities to withdraw a set amount from your bank account or debit card on a date you choose — usually around the same day each month. You can change or cancel automatic payments at any time through your online account.

Before setting up automatic payments, make sure the amount covers your typical bill. If your usage varies significantly by season, you may want to adjust the payment amount a few times a year rather than setting it once and forgetting it.

Mailing a check or money order

If you prefer not to pay online or by phone, you can mail a check or money order to the address shown on your bill. Write your account number on the check so the payment is credited to the correct account. Mail payments take longer to post — typically five to seven business days — so send your payment well before the due date to avoid late fees.

Some bills include a payment stub or coupon that you should include with your check. This helps the company match your payment to your account quickly.

What to do if you cannot pay your full bill

If you are having trouble paying your bill in full, contact Liberty Utilities before your due date to discuss your options. Many utility companies offer payment plans that let you spread what you owe across several months, or they may have programs for customers facing hardship. The sooner you reach out, the more options you may have.

Some states also have utility information programs run by local agencies or nonprofits that can help with overdue bills. Your state's energy office or a local community action agency can tell you what programs exist in your area.

Frequently Asked Questions

How do I find my account number?

Your account number is printed on your Liberty Utilities bill, usually near the top or in a box labeled "Account Number" or "Service Account." You can also find it by logging into your online account or by calling customer service.

Is there a fee for paying online?

Liberty Utilities does not charge a fee for standard online payments made through their website using a bank account or debit card. Some third-party payment services may add a fee, which the website will show you before you confirm.

How long does it take for an online payment to show up?

Payments made online typically post to your account within one to two business days. If your due date is within a few days, consider paying by phone or setting up automatic payments to may support the payment arrives on time.

Can I change my automatic payment amount or date?

Yes. Log into your online account and update your automatic payment settings at any time. You can change the amount, the date, or cancel automatic payments altogether. Changes usually take effect within one to two billing cycles.

What happens if I pay after the due date?

Payments received after the due date may result in a late fee, depending on your state and Liberty Utilities' policies. Some companies offer a grace period of a few days. Check your bill or contact customer service to understand the late payment policy for your account.