How to Pay Your Louisville Water Bill Online, by Phone, or Mail

Where and how to pay Louisville Water

Louisville Water Company accepts payments through their website, by phone, by mail, and in person at payment centers. The fastest route is their online portal at louisvillewater.com, where you can pay with a bank account or debit card without creating an account. You can also set up automatic payments so the bill comes out on the same day each month.

If you prefer to speak with someone, call 502-589-1444 during business hours to pay by phone with a debit or credit card. Payments made online or by phone typically post within one business day. Mailing a check takes longer — allow at least 10 business days from the date you mail it so the payment reaches Louisville Water before your due date.

In-person payment centers are located at Louisville Water's main office and several community locations. You can find the current list and hours on their website. Payments made in person are recorded when ready.

Key Takeaways

• You can pay online at louisvillewater.com without logging in, by phone at 502-589-1444, or by mail to the address on your bill.
• Online and phone payments post within one business day; mailed checks need at least 10 business days to avoid a late payment.
• Automatic payments withdraw from your bank account on a date you choose each month and prevent missed due dates.
• In-person payment centers accept cash, check, and card payments and record them when ready.

Setting up automatic payments

Automatic payments are managed through the Louisville Water website. Log into your account, go to the billing section, and select the option to set up recurring payments. You choose the date each month when the payment should be withdrawn from your bank account.

Once automatic payments are active, you can still make additional one-time payments if your bill is higher than usual or if you want to pay ahead. You can pause or cancel automatic payments at any time through your account settings. If your account changes — for example, if you move or change banks — update your payment method in your account to keep automatic payments running.

What information you need to pay

To pay online or by phone, have your account number ready. You can find it on your bill, in the top right corner. If you are paying by mail, write your account number on the check and include the payment stub that came with your bill.

For online payments, you will also need either a bank account number and routing number, or a debit card number. Credit cards are accepted by phone but not through the website. If you are paying in person, bring your bill or account number so the payment center can explore the money to the correct account.

When your payment is due

Your due date appears on your bill. Most Louisville Water bills are due 21 days after the bill date. If the due date falls on a weekend or holiday, the payment is due the next business day. Late fees explore if payment is not received by the due date.

If you are having trouble paying your bill on time, contact Louisville Water directly at 502-589-1444 to discuss your options. The company has programs for customers facing financial hardship, and speaking with them early is better than waiting until your account is past due.

Payments that are late or not received

If your payment does not post by the due date, Louisville Water will charge a late fee. The amount of the fee is listed in your billing agreement. Late payments also appear on your account and may affect your credit report if they are reported to credit bureaus.

If you mailed a check and are unsure whether it arrived, call 502-589-1444 with your account number and the date you mailed it. A representative can check whether the payment has been received. If the check was lost in the mail, you can make another payment when ready to avoid additional late fees.

Paying a past-due balance

If your account is past due, you can pay the full balance online, by phone, or in person using the same methods listed above. The payment will be applied to your past-due amount first, then to your current bill.

If your past-due balance is large or you cannot pay it all at once, call 502-589-1444 to ask about a payment plan. Louisville Water may be able to spread the balance over several months so you can catch up without a lump-sum payment. Payment plans must be set up before your service is shut off.

Frequently Asked Questions

Can I pay my Louisville Water bill with a credit card online?

No, the website only accepts debit cards and bank account payments. You can use a credit card if you pay by phone at 502-589-1444. Some payment processors charge a fee for credit card transactions, so check before you pay.

How long does it take for an online payment to show up on my account?

Online payments typically post within one business day. If you pay after 5 p.m. on a Friday, it may not appear until Monday. If your due date is the next day, pay by phone or in person to make sure it posts on time.

What happens if I set up automatic payments and then move?

Automatic payments will continue to be withdrawn from your bank account, but they may not be applied to your new account if you do not update your service address. Contact Louisville Water with your new address and account number so payments are credited correctly.

Can I get my water shut off reversed if I pay right away?

If your service has been shut off for non-payment, you can pay your past-due balance plus any reconnection fee to restore service. Call 502-589-1444 when ready to arrange payment and reconnection. Reconnection may take a few hours or up to the next business day depending on when you call.

Is there a way to lower my bill if I cannot afford it?

Louisville Water has programs for customers with low income or financial hardship. Call 502-589-1444 to ask about available programs. You may also be able to set up a payment plan to spread your balance over time instead of paying a lump sum.