How to Pay Your Louisville Water Company Bill Online and by Mail

How Louisville Water Company bill pay works

Louisville Water Company offers several ways to pay your water bill: online through their website, by phone, by mail, or in person at their office. The online method is the fastest and most convenient — you can pay any time without waiting for business hours. Payments made online typically post to your account within one business day.

You do not need to set up automatic payments if you prefer to pay manually each month. However, Louisville Water does offer autopay as an option if you want the bill deducted from your bank account on a date you choose. Whether you pay once or set up recurring payments, you will need your account number, which appears on your bill.

Key Takeaways

• You can pay your Louisville Water bill online at louisvillewater.com, by phone at 502-589-1444, or by mailing a check to their office.
• Online payments post within one business day and can be made at any time, even outside business hours.
• Your account number is printed on your water bill and is required for any payment method.
• Autopay is available if you want your bill automatically deducted from your bank account each month.
• If you pay by mail, allow at least 10 business days for the payment to reach and post to your account.

Paying online through the Louisville Water website

To pay online, go to louisvillewater.com and look for the "Pay My Bill" or "Online Bill Pay" link on the homepage. You will be asked to enter your account number and either your service address or the phone number associated with your account. Once you log in or create a guest account, you can view your current bill and make a one-time payment.

When you choose to pay online, you can use a debit card, credit card, or bank account. If you use a credit or debit card, Louisville Water may charge a convenience fee — check the website for the current amount before you confirm. Payments made with a bank account typically have no fee. After you submit your payment, you will receive a confirmation number on screen and by email.

Setting up autopay with Louisville Water

Autopay deducts your bill automatically from your bank account on a date you select each month. To set this up, log into your account on louisvillewater.com, go to the autopay section, and provide your bank account and routing number. You can choose the date the payment should be taken — many people pick a few days after payday to make sure funds are available.

Once autopay is active, you will still receive a bill each month showing what was charged. You can cancel autopay at any time through your online account or by calling 502-589-1444. If your bill amount changes significantly or you move, review your autopay settings to make sure they still work for you.

Paying by phone or mail

To pay by phone, call Louisville Water Company at 502-589-1444 during business hours. Have your account number ready and be prepared to provide a debit card, credit card, or bank account information. Phone payments are processed the same day and typically post within one business day, just like online payments.

If you prefer to mail a check, send it to the address printed on your bill. Write your account number on the check and allow at least 10 business days for the mail to arrive and for Louisville Water to process and post the payment. Mailing a check is the slowest method, so use it only if you cannot pay online or by phone. If your bill is due soon, do not rely on mail.

What to do if your payment does not post

If you paid online or by phone and your payment does not appear in your account within two business days, contact Louisville Water at 502-589-1444. Have your confirmation number ready — you received this when you made the payment. The company can look up the transaction and tell you whether it is still processing or if there was an error.

If you mailed a check and it has been more than 10 business days since you sent it, call to confirm receipt. Occasionally checks are lost in the mail or misplaced after arrival. If Louisville Water cannot find your payment, you may need to stop payment on the original check through your bank and send a new one or pay online instead.

Late payments and disconnection notices

Louisville Water sends a disconnection notice if your bill remains unpaid past a certain number of days — the exact timeline is listed on your bill. If you receive a disconnection notice, you can still avoid service interruption by paying the full amount owed plus any late fees. Pay as soon as possible, either online or by phone, to stop the disconnection process.

If you are having trouble paying your bill, contact Louisville Water to ask about payment plans or hardship programs. Some customers may be able to spread the payment over several months rather than pay the full amount at once. The sooner you reach out, the more options may be available to you.

Frequently Asked Questions

Is there a fee to pay my Louisville Water bill online?

Credit and debit card payments may have a convenience fee, which Louisville Water will show you before you confirm the payment. Bank account payments typically have no fee. Check louisvillewater.com for the current fee amounts.

Can I pay someone else's Louisville Water bill?

Yes, you can pay another person's bill if you have their account number. When you enter the account number on the payment page, you can pay it without needing to log into their account. The payment will post to that account number.

What happens if I overpay my bill?

If you pay more than you owe, Louisville Water will credit the extra amount to your next bill. You can also request a refund by contacting the company at 502-589-1444.

How do I know if my autopay payment went through?

You will receive a bill each month showing the autopay deduction. You can also log into your account on louisvillewater.com to see your payment history and confirm the charge appeared.

Can I change my autopay date?

Yes, log into your account on louisvillewater.com and update your autopay settings to choose a different date. Changes typically take effect on your next billing cycle.