How to Pay Your Louisville Water Bill Online, by Phone, or Mail

Louisville Water offers three main ways to pay your bill: online through their website, by phone, or by mail

The fastest route is the Louisville Water website at louisvillewater.com. You can log into your account and pay when ready using a bank account or debit card. If you do not have an online account yet, you can create one in a few minutes with your account number and service address.

If you prefer not to use the website, you can call Louisville Water's customer service line at 502-589-1444 to pay by phone with a debit or credit card. A representative will process your payment while you are on the call. You can also mail a check or money order to the address printed on your bill, though mail payments take longer to reach the company and post to your account.

Louisville Water bills are typically due 20 days after the bill date. Payments made online or by phone usually post the same day or next business day. Mail payments can take 5 to 7 business days to arrive and be recorded, so plan ahead if your due date is approaching.

Key Takeaways

• Pay online at louisvillewater.com using your account number, or call 502-589-1444 to pay by phone with a debit or credit card.
• Online and phone payments post within one business day; mailed checks take 5 to 7 days to arrive and be recorded.
• Bills are due 20 days after the bill date printed on your statement.
• You can set up automatic payments through your online account to avoid missing a due date.
• If you cannot pay the full amount by the due date, contact Louisville Water to discuss payment arrangements before your account falls behind.

Setting up an online account to pay faster

Creating a Louisville Water online account takes about five minutes and requires your account number and service address. Your account number appears on your bill in the upper right corner. Once you log in, you can view your current balance, payment history, and past bills.

The online account also lets you set up automatic payments so your bill is paid on the same day each month without you having to remember. You choose the payment date and the amount, and Louisville Water withdraws it from your bank account automatically. This is useful if you want to avoid late fees or service interruption.

Paying by phone with a representative

When you call 502-589-1444, have your account number and a debit or credit card ready. The representative will confirm your account, tell you the amount due, and process the payment while you are on the phone. The payment posts when ready, so you will see it reflected in your account right away.

Phone payments are charged a fee by Louisville Water. The fee amount varies depending on the payment method and is disclosed before you complete the transaction, so you know the total cost before you agree to pay.

Mailing a check or money order

If you prefer to mail your payment, write your account number on the check or money order and mail it to the address shown on your bill. Louisville Water's mailing address is typically listed at the bottom of your statement. Include the payment stub from your bill if possible, as it helps the company match your payment to your account faster.

Mailed payments take 5 to 7 business days to arrive at Louisville Water's office and be posted to your account. If your due date is within a week, mailing is risky because the payment may not arrive in time. Use online or phone payment instead if your due date is soon.

What happens if you miss a payment

If your payment does not arrive by the due date, Louisville Water will charge a late fee. The amount of the late fee is stated in your service agreement and on your bill. After 30 days past due, Louisville Water may send a notice warning that service could be interrupted if the account is not brought current.

If you know you cannot pay by the due date, call Louisville Water at 502-589-1444 before the important date. The company may be able to set up a payment plan that lets you pay over several weeks instead of all at once. Acting before you fall behind gives you more options than waiting until after a late fee is charged.

Setting up automatic payments to avoid late fees

Automatic payments are the easiest way to make sure your bill is paid on time every month. Through your online account, you can choose a payment date each month and the amount to be withdrawn from your bank account. Louisville Water will deduct the payment automatically on that date.

You can change or cancel automatic payments anytime through your online account. If your bill amount changes, you can adjust the automatic payment amount or switch to a different payment method. Automatic payments do not lock you in — you remain in control.

Frequently Asked Questions

Is there a fee to pay online or by phone?

Online payments through your bank account have no fee. Phone payments are charged a fee that varies by payment method. The fee is disclosed before you complete the transaction. Check your bill or call 502-589-1444 to learn the current fee amount.

Can I pay someone else's Louisville Water bill?

Yes, but you will need their account number and service address. You can pay online using their account information, or call 502-589-1444 and provide the account number to a representative. The payment will be credited to that account.

What if I pay online but my payment does not show up?

Online payments usually post within one business day. If more than one business day has passed and you do not see the payment in your account, call 502-589-1444 with your confirmation number from the payment. A representative can look up the transaction and confirm it was received.

Can I set up automatic payments if I do not have a bank account?

Automatic payments require a bank account or debit card. If you do not have either, you can pay by phone with a credit card, or mail a check or money order. Call 502-589-1444 to discuss other payment options.

What should I do if I cannot afford my bill?

Contact Louisville Water at 502-589-1444 to ask about payment plans or information programs. The company may be able to spread your payment over several weeks. Louisville Water also has programs for customers with low income — a representative can tell you whether you may be may be able to access and how to learn more.