How to Pay Your Metro Water Nashville Bill Online and by Mail

Where to pay Metro Water Nashville

Metro Water Services (the water utility for Nashville and Davidson) lets you pay your bill through their website, by phone, by mail, or in person. The fastest route is their online portal at mwsmail.nashville.gov, where you can pay when ready with a bank account or debit card. If you do not have internet access or prefer not to pay online, you can call their customer service line, mail a check, or visit a payment location in person.

Your bill arrives by mail each month, and the due date is printed on the front. Metro Water does not charge an extra fee for online payment, but third-party payment processors may charge a convenience fee if you use their service instead of the official website.

Key Takeaways

• Pay online at mwsmail.nashville.gov using your account number from your bill, a bank account, or a debit card.
• Call Metro Water customer service at 615-862-5755 to pay by phone during business hours Monday through Friday.
• Mail a check or money order to the address on your bill; allow 7 to 10 business days for it to arrive and post to your account.
• Pay in person at Metro Water's office or authorized payment locations if you need to pay the same day without online access.
• Set up automatic payments through your bank or the Metro Water website to avoid late fees and missed due dates.

Paying online through Metro Water's website

Go to mwsmail.nashville.gov and select the option to pay your bill. You will need your account number, which appears on the front of your bill. Enter the amount you want to pay and choose whether to pay from a checking or savings account (using your routing and account number) or with a debit card.

The website will show you the payment date — usually the same day if you pay before 5 p.m. central time on a business day. If you pay after 5 p.m. or on a weekend, the payment posts the next business day. You will receive a confirmation number on screen and by email, which you should save in case you need to prove the payment was made.

There is no fee to pay this way through Metro Water's own website. Do not use a third-party bill pay service unless you are certain they do not charge a convenience fee, because that cost comes out of your account.

Paying by phone

Call Metro Water customer service at 615-862-5755. The line is open Monday through Friday, 7 a.m. to 5 p.m. central time. Have your account number and the amount you want to pay ready. You can pay with a bank account or debit card over the phone.

A representative will confirm the payment amount and give you a confirmation number. Ask them to email or mail you a receipt if you want written proof. Phone payments usually post the same day if you call before 5 p.m. on a business day.

Paying by mail

Write a check or money order for the amount due and mail it to the address printed on your bill. Include your account number on the check. Metro Water's mailing address is typically on the back of your bill or in the payment instructions section.

Mail takes 7 to 10 business days to arrive, so send your payment at least two weeks before the due date to avoid a late fee. Metro Water posts the payment to your account a few days after they receive it. If your payment arrives after the due date, you may be charged a late fee even though you mailed it on time, so plan ahead.

Paying in person

Metro Water's main office is located at 1414 Metro Center Boulevard, Nashville, TN 37228. You can pay in person during business hours, Monday through Friday, 7 a.m. to 5 p.m. central time. Bring your bill or account number and cash, check, or debit card.

Some authorized payment locations throughout Nashville also accept Metro Water payments. Call 615-862-5755 to ask which locations near you accept payments, because not all payment centers are open every day.

Setting up automatic payments

You can set up automatic payments so your bill is paid on the same day each month without you having to remember. Log into your account at mwsmail.nashville.gov and look for the autopay or automatic payment option. You will enter your bank account or debit card information once, and Metro Water will charge it on the due date each month.

You can change or stop automatic payments at any time through your online account. If your bill amount changes (which it does seasonally for most customers), the automatic payment will charge the new amount, so check your bill each month to make sure the amount is correct.

What to do if you cannot pay on time

If you know you will miss the due date, call Metro Water at 615-862-5755 as soon as possible. They may be able to set up a payment plan or extend your due date. Waiting until after the due date passes makes it harder to work out an arrangement, and you will be charged a late fee.

If your water service is shut off because of non-payment, you will have to pay the full past-due balance plus a reconnection fee to restore service. The reconnection fee varies but is separate from your water bill. Calling ahead to discuss payment options is always faster than dealing with a shutoff.

Frequently Asked Questions

Can I pay my Metro Water bill with a credit card?

Metro Water's official website does not accept credit cards — only debit cards, bank accounts, checks, and cash. If you use a third-party bill pay service, they may accept credit cards, but they will charge you a convenience fee. Paying directly through mwsmail.nashville.gov with a debit card or bank account is free.

What happens if I pay late?

A late fee is charged if your payment is not received by the due date printed on your bill. The amount of the late fee is listed in your bill or in Metro Water's rate schedule. If you are more than 30 days late, Metro Water may shut off your water service and charge a reconnection fee when you pay.

How do I know if my payment went through?

You will receive a confirmation number when you pay online or by phone. Log into your account at mwsmail.nashville.gov to see your payment history and current balance. If you paid by mail, call 615-862-5755 after 10 business days to confirm the payment posted.

Can I change my due date?

Contact Metro Water at 615-862-5755 to ask about changing your due date. They may be able to move it to a date that works better with your pay schedule, though not all customers can change their due date depending on when their meter is read.

What if I overpaid my bill?

If you paid more than you owed, the extra amount stays on your account as a credit and will be applied to your next bill. If you want a refund instead, call Metro Water at 615-862-5755 and ask them to process one. Refunds usually take 2 to 4 weeks.