How to Pay Your Metro Water Services Nashville Bill Online and by Mail

Where to pay Metro Water Services Nashville

Metro Water Services (MWS) accepts payments through three main routes: their online portal at mwsNashville.com, by phone at 615-862-5457, or by mail to the address on your bill. The online portal is the fastest option and shows your payment posted within one business day. Phone payments are processed the same day you call, though you will need your account number and a credit or debit card ready. Mail payments take 7 to 10 business days to reach the office and post to your account, so send them early if your due date is approaching.

You can also pay in person at Metro Water Services customer service locations around Nashville, though this requires a trip during business hours. The main office is located at 1414 James Robertson Parkway, Nashville, TN 37219. If you choose to pay by mail, write your account number on the check or money order and include the payment stub from your bill.

Key Takeaways

• The online portal at mwsNashville.com is the fastest way to pay, with payments posted within one business day.
• Phone payments at 615-862-5457 process the same day you call and require your account number and a debit or credit card.
• Mail payments take 7 to 10 business days to post, so send them well before your due date to avoid late fees.
• In-person payments are accepted at the main customer service office at 1414 James Robertson Parkway during business hours.
• Late fees are charged if your payment is not received by the due date shown on your bill, regardless of which payment method you use.

Setting up automatic payments through the online portal

The MWS online portal lets you set up recurring payments so your bill is paid automatically each month on a date you choose. To start, log in or create an account at mwsNashville.com using your account number and service address. Once logged in, look for the "Auto Pay" or "Recurring Payment" option in the billing section.

You can choose to pay the full bill amount or a fixed amount each month, and you can change or cancel automatic payments at any time through your account. Automatic payments are deducted from your bank account or charged to your credit or debit card on the date you select. If you set the payment date after your bill's due date, you will still be charged a late fee, so choose a date before the due date appears on your bill.

One-time online payments without an account

If you do not want to create an account, you can make a one-time payment directly through mwsNashville.com without logging in. The portal will ask for your account number, service address, and the amount you want to pay. You will then enter your bank account or card information to complete the transaction.

One-time payments through the portal are processed when ready, though it may take one business day for the payment to show in your account history. Keep the confirmation number the portal provides in case you need to reference the payment later.

Paying by phone or automatic bank draft

To pay by phone, call 615-862-5457 during business hours with your account number and payment method ready. A representative will process your payment over the phone and provide a confirmation number. Phone payments are charged to your debit card, credit card, or bank account, depending on what you provide.

Some customers set up automatic bank drafts directly with Metro Water Services, which pulls the payment from your checking account on a date you choose. To arrange this, call the same number and ask about the automatic bank draft program. This method does not require you to log into an online portal or remember to make a payment each month.

What happens if you miss a payment important date

If your payment is not received by the due date on your bill, Metro Water Services will charge a late fee. The amount of the late fee varies depending on your bill amount; check your bill or call 615-862-5457 to find out what the fee will be. Late fees are added to your next bill.

If you fall behind on payments, MWS may suspend your water service. The company typically sends a notice before disconnection, but the timeline can be short. If your service is shut off, you will need to pay the full amount owed plus a reconnection fee to restore water. If you are having trouble paying your bill, call 615-862-5457 to discuss payment options or hardship programs that may be available.

Checking your account balance and payment history

Log into your account at mwsNashville.com to view your current balance, due date, and past payment history at any time. The portal shows which payments have posted and which are still pending. You can also see your water usage over time, which helps you spot leaks or unusual consumption.

If you do not have online access, call 615-862-5457 and a representative can tell you your balance and recent payment history over the phone. You can also request a paper bill by mail if you prefer not to use the online portal.

Frequently Asked Questions

Can I pay my Metro Water bill with a credit card online?

Yes, the online portal at mwsNashville.com accepts credit and debit cards for both one-time and automatic payments. Phone payments also accept credit and debit cards. Some payment methods may charge a processing fee, so check the portal before you complete your payment.

What is the due date for my Metro Water bill?

The due date is printed on your bill, typically 20 to 25 days after the bill is issued. If you pay online, make sure your payment is submitted before midnight on the due date to avoid a late fee. Mail and phone payments must be received or processed by the due date.

How do I know if my payment went through?

Online payments show a confirmation number when ready after you submit them. Check your account at mwsNashville.com within one business day to see the payment posted. Phone payments also provide a confirmation number. If you do not see your payment posted within two business days, call 615-862-5457 to confirm it was received.

Can I set up automatic payments if I do not have a bank account?

Automatic payments require either a bank account or a credit or debit card. If you do not have either, you can make one-time payments by phone or mail, or pay in person at the customer service office. Call 615-862-5457 to discuss other payment options.

What should I do if I cannot pay my bill on time?

Contact Metro Water Services at 615-862-5457 as soon as you know you will miss the due date. The company may offer a payment plan or other arrangements to help you avoid late fees and service disconnection. The sooner you call, the more options may be available to you.