How to Use Dominion Energy's Bill Pay System

What Dominion Energy Bill Pay Does

Dominion Energy Bill Pay is the online and phone payment system run by Dominion Energy, which supplies electricity and natural gas to customers across Virginia, North Carolina, South Carolina, and West Virginia. It lets you pay your Dominion bill without mailing a check, and you can set up automatic payments so the bill is paid on the same day each month.

The system works through Dominion's website, their mobile app, or by phone. You can pay a single bill right away, or schedule a payment for a future date. If you set up automatic payments, Dominion will deduct the amount from your bank account or credit card on the date you choose each billing cycle.

Dominion does not charge a fee to use Bill Pay through their website or app. If you pay by phone with a representative, Dominion may charge a small fee — check their current rates before you call, as these can change.

Key Takeaways

• You can pay your Dominion bill online, through their mobile app, or by phone without paying a fee through the website or app.
• Automatic payments deduct money from your bank account or credit card on a date you set each month, so you do not have to remember to pay.
• One-time payments can be scheduled for a future date if you do not want to pay right away.
• You will need your Dominion account number and routing information for your bank account or credit card details to set up payments.

How to Pay Online or Through the App

Go to Dominion Energy's website and log into your account, or read the Dominion Energy mobile app and sign in there. If you do not have an online account yet, you will need to create one using your account number (found on your bill) and other identifying information.

Once you are logged in, look for the "Pay My Bill" or "Make a Payment" button. You will be asked to enter the amount you want to pay and the date you want the payment to go through. Dominion will show you a confirmation screen with the details before you submit — review this carefully to make sure the amount and date are correct.

After you submit, Dominion will give you a confirmation number. Save this or take a screenshot. The payment will appear on your account within one to two business days, though the money may take longer to leave your bank account depending on your bank.

Setting Up Automatic Payments

Automatic payments mean Dominion withdraws the bill amount from your bank account or credit card on the same day each month. To set this up, log into your Dominion account online or in the app and find the "Automatic Payments" or "Recurring Payments" section.

You will enter your bank account number and routing number, or your credit card details. Dominion will ask you to choose the date each month when the payment should be taken — many people choose the date their paycheck arrives or a few days after their bill is issued. You can change or cancel automatic payments at any time through your account.

If your bill amount changes from month to month (which is common with utilities), Dominion will deduct whatever your current bill is on the date you set. This means you do not have to update the payment amount yourself.

Paying by Phone

Call Dominion Energy's customer service number, which is on your bill. A representative can take a payment over the phone using your bank account or credit card information. Dominion may charge a fee for phone payments — ask the representative what the current fee is before you give your payment details.

Have your account number and bank or card information ready when you call. The representative will confirm the amount and date, and will give you a confirmation number at the end of the call. Write this down or ask them to email it to you.

What to Do If Your Payment Does Not Go Through

If you scheduled a payment and it did not process, log into your account and check the payment status. Dominion's system will show whether the payment is pending, completed, or failed. If it failed, the reason is usually that your bank account or card information was incorrect or your account did not have enough funds.

Contact Dominion customer service right away if a payment failed, especially if your bill due date is coming up. A representative can help you resubmit the payment or work out a plan to avoid a late fee. Keep your confirmation number from the failed attempt — it helps the representative locate the transaction.

Protecting Your Account Information

When you pay online or through the app, Dominion uses encryption to protect your bank account and credit card details. Do not share your Dominion password with anyone, and do not use a public Wi-Fi network to log in and make payments if you can avoid it.

If you receive an email or text claiming to be from Dominion and asking you to click a link and enter your account information, do not do it. Dominion will never ask for your password or full account details by email or text. If you are unsure whether a message is real, call Dominion directly using the number on your bill.

Frequently Asked Questions

How long does it take for a payment to show up on my bill?

Dominion usually shows the payment on your account within one to two business days. The money may take longer to leave your bank account — this depends on your bank, not Dominion. If you are paying close to your due date, call Dominion to confirm the payment will arrive in time to avoid a late fee.

Can I pay someone else's Dominion bill?

Yes, if you have their account number and permission. You can make a one-time payment toward their account through Dominion's website or app. You will need their account number, not their name. You cannot set up automatic payments for someone else's account unless you are listed as an authorized user on that account.

What if I want to pay more than my current bill amount?

You can pay any amount you want. The extra money will show as a credit on your account and will be applied to your next bill. If you move or close your account, Dominion will refund any credit balance, though this can take several weeks.

Is there a limit to how many times I can pay per month?

Dominion does not set a limit on the number of payments you can make. You can make multiple payments in one month if you want to, though most customers set up one automatic payment per billing cycle.

What happens if I set up automatic payments but then want to change the amount?

You cannot set automatic payments to a fixed amount that changes each month — Dominion will always deduct your full bill amount. If you want to pay a different amount, you will need to cancel automatic payments and make manual payments instead, or call customer service to discuss a payment plan.