How to Pay Your New Jersey Natural Gas Bill

Where to pay your New Jersey Natural Gas bill

New Jersey Natural Gas (NJNG) lets you pay your bill through their website, by phone, by mail, or in person at a payment location. The fastest route is their online portal at njng.com, where you can pay when ready with a bank account or debit card. You can also set up automatic payments so the bill comes out of your account each month on a date you choose.

If you prefer to call, the customer service number is on your bill. Payment by phone takes a few minutes and works with a bank account or card. Mailing a check takes 7 to 10 business days to reach NJNG, so mail early if your due date is soon. Some NJNG offices accept in-person payments during business hours, though this is less common than the other methods.

Key Takeaways

• You can pay online at njng.com, by phone using the number on your bill, by mailing a check, or at certain NJNG office locations.
• Online and phone payments process when ready, while mailed checks take 7 to 10 business days to arrive.
• Setting up automatic payments through the NJNG website removes the need to pay manually each month.
• Your account number and the amount due appear on your bill; have these ready before you pay by phone.
• If you cannot pay the full amount by the due date, contact NJNG to discuss a payment plan before your service is disconnected.

Paying online through the NJNG website

Go to njng.com and look for the "Pay My Bill" or "Billing" section. You will need your account number, which is printed on your bill. Log in or create an account if you do not have one already. Enter the amount you want to pay — you can pay the full balance or a partial amount.

Choose your payment method: bank account (ACH transfer) or debit card. Bank account payments are free and process the same day. Debit card payments may have a small fee depending on the processor NJNG uses. Review the payment details, confirm the due date, and submit. You will receive a confirmation number when ready; save or print this for your records.

Setting up automatic monthly payments

Automatic payments mean your bill comes out of your bank account on the same day each month, so you never miss a due date. Log into your NJNG account online and find the "Auto Pay" or "Recurring Payments" option. Select the amount (full bill or a set dollar amount), the date you want it to come out, and your bank account or card.

You can change or cancel automatic payments anytime through your online account. If you want to pause it for a month, you can do that without cancelling the whole setup. NJNG will send you a confirmation email each time a payment is processed, so you have a record.

Paying by phone or mail

To pay by phone, call the number on your bill. Have your account number and the amount you want to pay ready. A representative will walk you through entering your bank account or card information. The payment processes when ready, and you will receive a confirmation number to write down.

To pay by mail, write a check to New Jersey Natural Gas and include your account number on the check. Mail it to the address shown on your bill. Because mail takes 7 to 10 business days, send it at least two weeks before your due date to avoid a late payment. Do not send cash through the mail.

What to do if you cannot pay by the due date

If you cannot pay the full amount by the due date, contact NJNG before the date passes. Call the number on your bill and ask about a payment arrangement or deferred payment plan. NJNG may let you split the payment into smaller amounts over several weeks or months, depending on your account history and the amount owed.

If you do not contact NJNG and miss the due date, a late fee will be added to your next bill. If you continue to miss payments, NJNG may disconnect your service. If you are struggling to pay because of hardship, ask about NJNG's low-income programs or whether you are in an area served by emergency utility information.

Understanding your bill and due date

Your NJNG bill shows the amount due and the due date near the top. The due date is usually 20 to 25 days after the bill is mailed. If the due date falls on a weekend or holiday, NJNG typically extends it to the next business day. Your bill also shows your account number, service address, and a breakdown of charges (gas usage, delivery fees, taxes).

If you have questions about what you are being charged, contact NJNG before you pay. They can explain any line item or tell you whether you are may be able to access for a rate discount. Paying the bill does not mean you agree with the charges; you can dispute them separately if needed.

Payment methods and fees

Online bank account payments (ACH) are free and process the same day. Debit or credit card payments online may have a fee of $1 to $3, depending on the payment processor. Phone payments with a card may also carry a fee. Mailed checks have no fee but take longer. In-person payments at an NJNG office are usually free.

Automatic payments from a bank account are free. If you set up automatic payments with a card, ask NJNG whether a fee applies. Some customers choose automatic bank account payments to avoid fees while keeping payments automatic.

Frequently Asked Questions

How long does it take for an online payment to show up on my account?

Online payments from a bank account usually post the same day or within one business day. Card payments may take one to two business days. Once posted, the payment reduces your balance when ready, and you will see it reflected in your online account.

Can I pay someone else's NJNG bill?

Yes, if you have their account number. You can pay online, by phone, or by mail using their account number. The person whose account it is will see the payment applied to their bill. If you are paying for a family member or tenant, make sure you have their permission and their account number.

What happens if I overpay my bill?

If you pay more than you owe, the extra amount becomes a credit on your account. NJNG will explore it to your next bill, or you can request a refund. Contact NJNG to ask for a refund if you prefer not to carry a credit balance.

Is there a penalty for paying early?

No. You can pay your bill anytime after it is issued, even weeks before the due date. Paying early does not affect your account or result in any fee.

What if my payment was rejected?

If a bank account or card payment is declined, NJNG will notify you by email or phone. Check that your account information is correct and try again. If the problem persists, contact your bank to make sure there are no blocks on the account, then call NJNG customer service.