How to Pay Your North Texas Tollway Bill

Where to pay your North Texas Tollway bill

The North Texas Tollway Authority (NTTA) operates the toll roads in the Dallas–Fort Worth area, including the Dallas North Tollway, President George Bush Turnpike, and Lewisville Lake Expressway. You can pay your bill through their official website at ntta.org, by phone, by mail, or in person at an NTTA customer service center.

The fastest method is online at ntta.org. You can set up a one-time payment or enroll in automatic payments. If you prefer to speak with someone, call the NTTA customer service line at 972-818-6882. The phone line is open Monday through Friday, 7 a.m. to 6 p.m. central time.

For mail payments, send a check or money order to the address listed on your bill. Include your account number on the check. Mail payments take longer to process than online or phone payments, so plan ahead if your due date is approaching.

Key Takeaways

• You can pay online at ntta.org, by phone at 972-818-6882, by mail, or at an NTTA customer service center.
• Online and phone payments process when ready, while mail payments can take 7 to 10 business days to reach your account.
• Setting up automatic payments through your NTTA account prevents missed due dates and late fees.
• Your bill shows the toll roads you used, the dates of travel, and the amount owed for each trip.

Online payment through NTTA's website

Go to ntta.org and click the "Pay a Bill" or "Make a Payment" link on the homepage. You will need your account number, which appears on your bill or in any notice from NTTA. Enter your account number and the amount you want to pay.

The website accepts credit cards, debit cards, and bank transfers. If you are paying by card, you will see a small processing fee added to your payment. Bank transfers typically have no fee. After you submit your payment, you will receive a confirmation number on screen and by email.

If you do not have an online account yet, you can create one at ntta.org. You will need your account number and the zip code associated with your account. Once you log in, you can view your account history, set up automatic payments, and update your contact information.

Automatic payments and recurring billing

Setting up automatic payments means NTTA will charge your bank account or card on your due date each month. This prevents late fees if you forget to pay manually. To enroll, log into your NTTA account online, go to the payment settings, and select "Automatic Payment" or "Recurring Payment."

You can choose to pay the full balance due each month or a fixed amount. You can also pause or cancel automatic payments at any time through your account. If your balance changes or you stop using the toll roads, you can adjust your automatic payment amount or turn it off.

Phone and in-person payment options

Call 972-818-6882 to pay by phone. A customer service representative will ask for your account number and the payment method you want to use. They accept credit cards, debit cards, and bank account information. Payments made by phone process the same day.

NTTA customer service centers are located in the Dallas–Fort Worth area. You can visit in person to pay with cash, check, or card. The centers are open during business hours, typically Monday through Friday. Check ntta.org for the address and hours of the center nearest you.

What happens if you miss a payment

If your bill is not paid by the due date, NTTA will charge a late fee. The amount of the late fee depends on how far past the due date you are. Repeated missed payments can result in additional penalties and may affect your ability to renew your vehicle registration.

If you receive a notice that your account is past due, contact NTTA right away. You can still pay online, by phone, or by mail. If you are having trouble paying, call customer service to discuss your options. NTTA may be able to work with you on a payment plan in some cases.

Understanding your NTTA bill

Your NTTA bill lists each toll transaction, including the date, time, toll road used, and amount charged. If you used a toll tag or transponder, the charges appear under your account. If you did not have a tag, NTTA identified your vehicle by license plate and sent you an invoice.

The bill shows the total amount due and the due date. Some bills include multiple trips from different dates. If you think a charge is wrong, contact NTTA customer service with the date and location of the trip in question. They can review the transaction and correct it if there was an error.

Frequently Asked Questions

How long does it take for my payment to show up in my account?

Online and phone payments process when ready and show in your account the same day. Mail payments take 7 to 10 business days to reach NTTA and post to your account. If your due date is soon, pay online or by phone to make sure the payment arrives on time.

Can I pay someone else's NTTA bill?

Yes, you can pay another person's bill if you have their account number. You do not need to be the account holder to make a payment. Pay online at ntta.org, by phone, or by mail using the account number from their bill.

What if I do not have a credit card or bank account?

You can pay in person at an NTTA customer service center with cash or check. You can also mail a check or money order to the address on your bill. Call 972-818-6882 to ask about other payment methods that may be available in your area.

Do I have to pay if I did not get a bill in the mail?

Yes. NTTA sends bills to the address on file for your vehicle registration. If you moved and did not update your address with NTTA, bills may go to your old address. Check your account online at ntta.org or call customer service to update your mailing address and see if you have an unpaid balance.

Can I set up automatic payments if I do not have an online account?

You need an online account to set up automatic payments through the website. You can create an account at ntta.org using your account number and zip code. If you prefer not to use the website, call 972-818-6882 and ask if customer service can set up automatic payments for you over the phone.