How to Pay Your Northwest Natural Gas Bill Online and by Mail

Northwest Natural Gas bill pay methods and where to send payments

Northwest Natural Gas (NW Natural) operates in Oregon and Washington and lets you pay your bill through their website, by phone, by mail, or in person at payment centers. The method you choose depends on how quickly you need the payment to post and whether you prefer online or offline options. Each method has different processing times and requirements.

The company's online payment portal is the fastest way to pay if you have your account number and a bank account or debit card ready. Phone and mail payments work if you prefer not to use the internet, though mail payments take longer to reach the company and post to your account.

Key Takeaways

• You can pay online through NW Natural's website using a bank account, debit card, or credit card, and the payment posts within one to two business days.
• Phone payments go through an automated system or a representative and require your account number and payment method information.
• Mail payments should be sent to the address printed on your bill, and you should allow at least 10 business days for the payment to arrive and post.
• NW Natural has payment centers in Oregon and Washington where you can pay in person with cash, check, or debit card during business hours.
• Late fees and service disconnection can occur if your payment does not arrive by the due date shown on your bill.

Paying online through the NW Natural website

Go to nwnatural.com and look for the "Pay My Bill" or "Billing" section. You will need your account number, which appears on your bill, and either a bank account for an electronic check payment or a debit or credit card. The website uses encryption to protect your information during the transaction.

Online payments typically post to your account within one to two business days. If you pay after 5 p.m. Pacific time on a business day, the system may process it the next business day. Payments made on weekends or holidays post on the next business day. You can set up a one-time payment or enroll in automatic recurring payments if you want the bill paid on the same date each month.

The website will show you a confirmation number after you submit payment. Save or print this number in case you need to reference the transaction later. If the payment does not post within the timeframe shown, contact NW Natural's customer service to verify the transaction went through.

Paying by phone

Call NW Natural's automated payment line or speak with a representative. The phone number is on your bill. The automated system walks you through entering your account number and payment information. If you speak with a representative, they will ask for the same details and may offer to set up automatic payments.

Phone payments process the same way as online payments — typically within one to two business days. You will receive a confirmation number during the call. Write it down or ask the representative to email it to you. Keep this number with your bill records.

Some customers prefer phone payments because they can ask questions about their bill or account at the same time. Representatives can also discuss payment plans if you are unable to pay the full amount by the due date.

Paying by mail

Write a check or money order payable to Northwest Natural Gas. Include your account number on the check. Mail it to the address printed on your bill — this address is specific to your region and ensures the payment reaches the correct processing center.

Mail payments take longer to arrive and post than online or phone payments. You should allow at least 10 business days from the time you mail the payment for it to arrive and be recorded on your account. If your due date is fewer than 10 business days away, mail is not a reliable option. NW Natural's records show the payment date as the date it arrives at their office, not the date you mailed it.

Keep a copy of the check or money order number and the date you mailed it. If the payment does not post within 15 business days, contact NW Natural with this information so they can trace it.

Paying in person at NW Natural payment centers

NW Natural operates payment centers in Oregon and Washington where you can pay with cash, check, or debit card. The company's website lists the locations and hours. Payment centers are typically open during standard business hours, Monday through Friday.

In-person payments post to your account the same day or the next business day, depending on when you pay and the center's processing schedule. This method works well if you prefer to pay with cash or want when ready confirmation that your payment was received. You will receive a receipt showing the payment amount and date.

Some payment centers may have limited hours or close on holidays, so check the website or call ahead before visiting. If you cannot reach a payment center, online or phone payment is faster than mail.

What happens if your payment is late

NW Natural charges a late fee if your payment does not arrive by the due date shown on your bill. The fee amount varies by state and is listed on your bill. Late fees are added to your next bill. If you pay after the due date but before the company disconnects service, you will owe both the original bill amount and the late fee.

If your payment is significantly overdue, NW Natural may disconnect your gas service. The company typically sends a notice before disconnection, giving you time to pay or contact them about a payment plan. Reconnection requires a fee in addition to the overdue balance. If you cannot pay the full amount, contact NW Natural when ready to discuss options.

Setting up automatic payments

Automatic payments deduct money from your bank account on a date you choose each month, usually around your bill due date. You can set this up through the NW Natural website, by phone, or by mail using an authorization form. Automatic payments reduce the risk of late fees because the payment goes out on schedule without you having to remember.

You can change or cancel automatic payments at any time through the website or by calling customer service. If you cancel, make sure you have another way to pay your bill set up, or your account will fall behind. Some customers use automatic payments for the regular monthly amount and make additional payments online if their bill is higher than usual.

Frequently Asked Questions

How do I find my account number?

Your account number appears on your bill, usually near the top or in a box labeled "Account Number" or "Service Account Number." It is also in any email or letter NW Natural sends you about your account. You need this number to pay by phone, mail, or online.

Can I pay my bill with a credit card online?

Yes, NW Natural accepts credit cards on their website, though some payment processors charge a convenience fee for credit card transactions. The fee amount is shown before you confirm the payment. Debit cards and bank account payments typically do not have a fee.

What if I pay online but my payment does not show up?

Check your confirmation number and the date the website said the payment would post. If it has been more than two business days and the payment still does not appear, contact NW Natural customer service with your confirmation number. They can look up the transaction and tell you whether it processed successfully.

Is there a discount for paying by automatic withdrawal?

NW Natural does not offer a discount for automatic payments, but automatic payments help you avoid late fees by ensuring your payment goes out on time each month. Some utility companies offer discounts for paperless billing or other programs, so ask customer service what options are available.

Can I pay someone else's NW Natural bill?

Yes, you can pay another person's bill if you have their account number. You can pay online, by phone, or by mail using their account number instead of your own. The payment will post to their account. If you are paying for a family member or tenant, make sure they know you are doing so to avoid confusion about their account status.