How to Pay Your NW Natural Gas Bill Online, by Phone, or Mail

NW Natural's bill payment methods and where to set them up

NW Natural Gas Company serves customers in Oregon and Washington. You can pay your bill through their website, by phone, by mail, or in person at a payment location. The method you choose depends on how quickly you need the payment to post and whether you want to set up automatic payments.

NW Natural does not charge a fee for payments made through their website or by phone using a bank account. Payments made by credit or debit card online do carry a processing fee, which NW Natural discloses at the time you make the payment. Payments by mail take longer to process than online or phone payments.

Key Takeaways

• You can pay online at nwnatural.com without a fee if you use a bank account, but credit card payments online include a processing fee.
• Phone payments through NW Natural's automated system or a representative are free when you pay from a bank account.
• Mail payments should be sent to the address on your bill and typically take 7 to 10 business days to post to your account.
• AutoPay automatically deducts your bill amount from your bank account on your due date each month, with no fee.
• In-person payments at authorized payment locations do not carry a fee, though locations and hours vary by area.

Paying online through NW Natural's website

Go to nwnatural.com and look for the "Pay My Bill" or "Billing" section. You will need your account number, which appears on your bill. Create a login or sign in to your existing account. Enter the amount you want to pay and choose your payment method.

If you pay from a checking or savings account, there is no fee. If you use a credit or debit card, NW Natural's payment processor charges a fee that varies depending on the card type and the processor they use. The fee amount will display on the screen before you confirm the payment. Online payments typically post within one business day.

Paying by phone

Call NW Natural's customer service line at 1-800-422-6009. You can speak to a representative or use their automated phone system. Have your account number ready. You will need to provide your bank account information if paying by bank account, or your card number if paying by card.

Bank account payments over the phone are free. Card payments over the phone may include a fee; the representative or automated system will tell you the amount before processing. Phone payments typically post within one business day, the same as online payments.

Setting up automatic payments (AutoPay)

AutoPay deducts your bill amount from your bank account automatically on your due date each month. There is no fee for AutoPay. You set it up through your online account at nwnatural.com or by calling 1-800-422-6009.

To enroll online, log in to your account, find the AutoPay or automatic payment section, and enter your bank account details. You can choose to pay the full bill amount or a fixed amount each month. You can change or cancel AutoPay at any time through your account or by calling customer service.

Paying by mail

Write a check or money order and mail it to the address shown on your bill. Include your account number on the check. Mail payments take 7 to 10 business days to reach NW Natural and post to your account, so send your payment well before the due date to avoid a late fee.

Do not send cash by mail. If you are paying a past-due balance, confirm the correct mailing address with NW Natural before sending, as some past-due accounts may have a different payment address.

In-person payment locations

NW Natural has authorized payment locations in Oregon and Washington where you can pay in person without a fee. These locations include some grocery stores, pharmacies, and utility payment centers. Hours and locations vary by area.

To find a payment location near you, visit nwnatural.com or call 1-800-422-6009 and ask for the nearest authorized payment location. Bring your account number and payment method (cash, check, or card). In-person payments typically post within one to two business days.

What to do if you cannot pay your full bill

If you are having trouble paying your bill, contact NW Natural before your due date. They offer budget billing, which spreads your annual costs into equal monthly payments, and payment plans for past-due balances. Call 1-800-422-6009 to discuss your options.

NW Natural also has programs for customers with low income. Oregon customers may be referred to the Community Action Partnership, and Washington customers may be referred to the Community Action Council. These organizations can help with bill payment information if you meet their income requirements.

Frequently Asked Questions

How long does it take for my payment to show up on my account?

Online and phone payments typically post within one business day. Mail payments take 7 to 10 business days. In-person payments usually post within one to two business days. If your payment does not appear within the expected timeframe, contact NW Natural with your confirmation number.

Can I pay my NW Natural bill with a credit card without a fee?

No. Credit card payments online or by phone include a processing fee set by NW Natural's payment processor. The fee amount displays before you confirm the payment. Bank account payments have no fee.

What happens if I pay after my due date?

A late fee will be added to your account. The amount depends on your state and your account balance. Contact NW Natural when ready if you miss a due date to discuss payment options and avoid service disconnection.

Can I change my AutoPay amount or due date?

You can change your AutoPay amount through your online account or by calling 1-800-422-6009. Your due date is set by NW Natural based on your account, but you can adjust when AutoPay deducts the payment within a few days of your due date.

Is there a way to pay my bill without creating an online account?

Yes. You can pay by phone at 1-800-422-6009, by mail, or in person at an authorized payment location. You do not need an online account for any of these methods, though you will need your account number.