How to Pay Your Verizon Bill Online or by Phone

The fastest way to pay Verizon is through their online account portal or mobile app, where you can make a one-time payment in minutes using a bank account or debit card.

You can also pay by phone, mail, or in person at a Verizon store. Most people set up automatic payments so the bill comes out on the same day each month and they never have to think about it. If you're paying for the first time, you'll need your account number (on your bill or in the app) and a payment method ready.

The payment posts to your account right away when you pay online or by phone, though it may take a business day or two to show as paid if you're using a bank transfer. If you mail a check, allow at least 10 business days for it to arrive and clear.

Key Takeaways

• Pay online through My Verizon (the web portal) or the Verizon mobile app using a debit card, credit card, or bank account.
• Set up automatic payments in My Verizon so your bill is paid the same day each month without you having to do anything.
• Pay by phone by calling Verizon customer service at 611 from a Verizon phone or 1-908-559-4899 from any phone.
• Mailed checks take 10 business days to arrive and clear, so send them at least two weeks before your due date.

Paying through My Verizon online

Go to verizon.com and sign in with your username and password. If you don't have an account yet, you can create one by entering your phone number or account number and following the prompts. Once you're logged in, look for "Pay Bill" or "Make a Payment" — it's usually near the top of the page or in a menu labeled "Billing."

Enter the amount you want to pay. You can pay your full bill, a partial amount, or more than you owe (the extra goes toward next month). Choose your payment method: debit card, credit card, or bank account. If you're using a bank account for the first time, Verizon will ask for your routing number and account number. The payment goes through when ready, and you'll see a confirmation number on screen.

Save or print the confirmation for your records. Your account will show the payment as pending for a few hours, then as posted. If you're paying close to your due date, make sure you pay at least a day or two early to avoid a late fee.

Paying through the Verizon mobile app

read the Verizon mobile app from the Apple App Store or Google Play. Sign in with the same username and password you use for My Verizon online. Tap "Billing" or "Pay Bill" — the exact wording depends on which version of the app you have.

Enter the amount and choose your payment method. The process is the same as online: you'll get a confirmation number, and the payment posts right away. The app is useful if you're on the go and need to pay quickly, or if you want to check your balance before deciding how much to pay.

Setting up automatic payments

Automatic payments mean your bill is paid the same day each month without you having to log in or remember a due date. In My Verizon, go to "Billing" and look for "Autopay" or "Automatic Payments." Choose the date you want the payment to come out (usually the same day your bill is due), and select your payment method.

You can use a bank account or debit card for automatic payments. Credit cards are usually not allowed for autopay. Once it's set up, you can still log in anytime to see your bill or change the payment amount. If you need to turn off autopay or change the date, you can do that in the same menu.

Paying by phone

Call Verizon customer service at 611 from any Verizon phone, or 1-908-559-4899 from any other phone. A representative will ask for your account number and the amount you want to pay. Have a debit card or credit card ready, or you can authorize a bank account payment over the phone.

The representative will give you a confirmation number. Payments made by phone post the same day. This method is slower than online if you're in a hurry, but it's useful if you have questions about your bill or need help with your account at the same time.

Paying by mail or in person

If you want to mail a check, write it to Verizon and include your account number on the check. The mailing address is on your paper bill. Mail it at least two weeks before your due date to make sure it arrives on time. Checks take 5 to 10 business days to arrive, and another few days to be processed and posted to your account.

You can also pay in person at any Verizon store. Bring your bill or account number and a debit card, credit card, or checkbook. The payment posts the same day. Some Verizon stores may charge a fee for in-person payments, so ask before you pay.

What to do if your payment doesn't go through

If you tried to pay online and got an error message, try again in a few minutes — sometimes the system is temporarily down. If the problem continues, try a different payment method (use a debit card instead of a bank account, for example) or call customer service at 611 or 1-908-559-4899.

If a payment was rejected because your card was declined or your bank account information was wrong, Verizon will send you a notice. Log back into My Verizon and try again with correct information. If you're close to your due date, call customer service to let them know you're working on it — they can sometimes hold off on a late fee if you're making a good-faith effort to pay.

Frequently Asked Questions

Can I pay someone else's Verizon bill?

Yes. Go to verizon.com, click "Pay Someone Else's Bill," and enter their account number. You don't need to log in. Enter the amount and your payment method, and the payment goes to their account. You'll get a confirmation number, but you won't be able to see their account details.

What payment methods does Verizon take?

Verizon takes debit cards, credit cards, and bank accounts online and by phone. In-person payments at a store can also be made by check. Automatic payments must be set up with a debit card or bank account, not a credit card.

How long does it take for a payment to show up?

Online and phone payments post the same day or within a few hours. Bank transfers may take one to two business days. Mailed checks take 5 to 10 business days to arrive, plus a few more days to process. In-person payments at a store post the same day.

What if I pay more than my bill?

The extra amount stays in your account as a credit and is applied to next month's bill. You can also request a refund by calling customer service, though it may take a few weeks to process.

Is there a fee to pay my Verizon bill?

There is no fee to pay online, by phone, or by mail. In-person payments at a Verizon store may have a fee depending on the location, so ask before you pay. Automatic payments are also free.