How to Pay Your Con Edison Bill

Ways to pay Con Edison

Con Edison offers several ways to pay your bill: online through their website, by phone, by mail, in person at a payment location, or through automatic bank payments. Each method has different timing and requirements, so the right choice depends on when your payment is due and how you prefer to handle it.

Online payment through the Con Edison website or mobile app is the fastest option if you need to pay quickly — the payment posts the same business day if you submit before the cutoff time, which varies by payment method. Phone payments also process the same day. Mail takes 7 to 10 business days from when you send it, so you need to mail your check well before the due date to avoid a late payment. In-person payments at Con Edison offices or authorized payment locations post when ready.

Automatic payments (also called budget billing or recurring payments) withdraw money from your bank account on a date you choose each month. This removes the step of paying manually but requires you to set it up once and monitor your account to catch any errors.

Key Takeaways

• Online and phone payments post the same business day if submitted before the cutoff time, while mail takes 7 to 10 business days.
• You can pay through Con Edison's website, mobile app, phone line, mail, in-person locations, or automatic bank withdrawal.
• Automatic payments require you to set up the withdrawal once but remove the need to pay manually each month.
• Your account number appears on your bill and is required for most payment methods.
• Late payments may result in a disconnection notice if your account falls 30 days past due.

Paying online or through the Con Edison app

To pay online, go to the Con Edison website, log into your account, and select the payment option. You will need your account number (found on your bill) and a debit card, credit card, or bank account information. Enter the amount you want to pay and the date you want it to process. Con Edison charges a fee for credit card payments but not for debit card or bank account payments.

The Con Edison mobile app works the same way and is available for iOS and Android devices. Payments submitted before 5 p.m. Eastern Time on a business day typically post the same day. If you submit after that time or on a weekend, the payment posts the next business day.

Keep your confirmation number from the payment receipt. If you need to check whether a payment went through, you can log back into your account and view your payment history.

Paying by phone

Call Con Edison's automated payment line at 1-800-752-6633 to pay by phone. You will need your account number and a debit card, credit card, or bank account number. The system will ask you to enter the amount and confirm the payment date. Like online payments, phone payments post the same business day if you call before the cutoff time.

Con Edison does not charge a fee for bank account payments over the phone but does charge for credit card payments. Keep the confirmation number the system provides.

Paying by mail

Write a check or money order, include your account number on the payment, and mail it to the address shown on your bill. Con Edison's mailing address varies by region, so always use the address printed on your statement rather than looking it up separately.

Mail payments take 7 to 10 business days to reach Con Edison and post to your account. If your bill is due in fewer than 10 days, mailing a check risks a late payment. Send mail payments at least two weeks before the due date to be safe. Do not send cash through the mail.

Paying in person

Con Edison has payment locations in New York City and Westchester County where you can pay in person with cash, check, or debit card. Find the nearest location on the Con Edison website by entering your zip code. Payments made in person post to your account when ready.

Hours vary by location, so check before you go. Bring your account number or bill with you. Some authorized retailers and banks also accept Con Edison payments; the Con Edison website lists which ones are near you.

Setting up automatic payments

To set up automatic payments, log into your Con Edison account online and select the automatic payment or recurring payment option. Enter your bank account information and choose the date each month when you want the payment to come out. You can change or cancel the automatic payment at any time through your account.

Automatic payments are deducted from your bank account on the date you choose, so make sure you have enough money in your account on that day. If the payment fails because of insufficient funds, Con Edison will try again, and you may be charged a returned payment fee by your bank.

Review your Con Edison bill each month even with automatic payments to catch any billing errors or unusual charges. If you see a problem, contact Con Edison to dispute it before the payment is withdrawn.

What happens if you miss a payment

If your payment is late, Con Edison will add a late fee to your next bill. The amount of the fee depends on your bill size. If your account is 10 days past due, Con Edison will send you a disconnection notice. If your account reaches 30 days past due, Con Edison may shut off your service.

If you cannot pay your full bill, contact Con Edison to discuss a payment plan. Con Edison offers extended payment arrangements for customers who are behind, which lets you spread the amount owed over several months. You must set this up before your service is disconnected.

Frequently Asked Questions

Does Con Edison charge a fee to pay my bill?

Con Edison does not charge a fee for payments made by bank account (online, phone, or automatic) or by mail. Credit card payments incur a fee of around 2.5% of the payment amount. In-person and automatic bank payments have no fee.

How do I know if my payment went through?

Log into your Con Edison account online and check your payment history. You can also call Con Edison customer service at 1-800-752-6633 to confirm. Keep your confirmation number from the payment receipt as proof.

Can I pay someone else's Con Edison bill?

Yes, you can pay another person's bill if you have their account number. You do not need to be the account holder. Provide the account number when you pay online, by phone, or by mail. The payment will post to that account.

What if I pay too much?

If you overpay, Con Edison will credit the extra amount to your next bill. You can request a refund of the overpayment by contacting Con Edison customer service, though it may take several weeks to process.

Can I set up automatic payments if I have a budget billing plan?

Yes. Budget billing spreads your annual costs into equal monthly payments, and you can still set up automatic withdrawal of those payments. The automatic payment amount will match your budget billing amount each month.