How to Pay Your Cricket Phone Bill

Pay Your Cricket Wireless Bill Online, by Phone, or by Mail

Cricket Wireless lets you pay your phone bill through their website, mobile app, by phone, or by mail. The fastest way is online at cricketwireless.com — you log in, go to your account, and pay right there. You can also call Cricket customer service at 1-844-839-0762 to pay over the phone, or mail a check to the address on your bill. Most people set up automatic payments so the bill comes out on the same day each month and they never have to think about it.

If you pay online or by phone, the payment usually posts to your account within one business day. If you mail a check, allow 7 to 10 business days for it to arrive and be processed. Cricket does not charge a fee to pay your bill, no matter which method you choose.

Key Takeaways

• You can pay Cricket through their website, the Cricket app, by phone at 1-844-839-0762, or by mailing a check to the address on your bill.
• Online and phone payments post within one business day; mailed checks take 7 to 10 business days to process.
• Setting up automatic payments means your bill is paid on the same date each month without you having to do anything.
• Cricket does not charge a fee for any payment method, including credit cards or debit cards.

Pay Through the Cricket Website or App

Log into your Cricket account at cricketwireless.com using your phone number and password. Once you are in, look for "Pay Bill" or "Make a Payment" — the exact wording depends on which version of the website you see, but it is always near the top of your account page. Click it, and you will see your current balance and due date.

Enter the amount you want to pay. You can pay the full balance, the minimum, or any amount in between. Then choose your payment method: debit card, credit card, or bank account. Enter the card or account details, review the payment one more time, and submit. You will get a confirmation number right away.

The Cricket mobile app works the same way. Open the app, tap your account, find the payment option, and follow the same steps. Many people find the app faster because they already have their payment method saved.

Pay by Phone with a Cricket Representative

Call Cricket customer service at 1-844-839-0762. A representative will pull up your account using your phone number and ask how much you want to pay. Have a debit card, credit card, or bank account number ready. The representative will process the payment over the phone and give you a confirmation number.

This method works well if you have questions about your bill or your account while you are paying. The downside is that you have to wait on hold, and the call may take longer than paying online. Cricket's phone lines are usually busiest on weekday mornings and evenings.

Set Up Automatic Payments So You Never Miss a Due Date

Automatic payments mean Cricket pulls the payment from your bank account or card on the same day each month, usually a few days before your bill is due. You set this up once, and then it happens without you having to do anything. Log into your Cricket account online, go to "Billing" or "Payment Settings," and look for "Auto Pay" or "Automatic Payments." Choose the payment method and the day you want the payment to come out.

You can change or cancel automatic payments anytime by going back into your account settings. If you cancel, you will need to pay manually the next month. If your payment method expires — for example, your debit card gets replaced — you will need to update it in your account so the automatic payment does not fail.

Pay by Mail with a Check

Write a check for the amount you owe and include your account number or phone number on the check. Mail it to the address printed on your bill. Do not send cash through the mail.

Mailed payments take longer to process than online or phone payments. Allow 7 to 10 business days from the time you mail it for the payment to show up in your account. If your bill is due soon, mailing a check is risky because it may not arrive in time. If you are close to the due date, pay online or by phone instead.

What Happens If Your Payment Is Late

If your payment does not arrive by the due date on your bill, Cricket may charge a late fee. The amount varies, but it is usually a small percentage of your bill. If you are more than a few days late, Cricket may suspend your service, meaning you will not be able to make calls or use data until you pay.

If you know your payment will be late, call Cricket at 1-844-839-0762 and explain the situation. Sometimes they can give you a few extra days or waive a late fee if it is your first time. The sooner you call, the better your chances.

Pay a Past-Due Balance or Reconnection Fee

If your service was suspended because of a late payment, you will need to pay the past-due balance plus any reconnection fee that Cricket charges. You can do this online, by phone, or by mail using the same methods described above. Once the payment posts to your account, your service will turn back on, usually within a few hours.

If you are having trouble paying a large past-due balance, call Cricket customer service. They sometimes offer payment plans that let you split the balance across two or three months instead of paying it all at once.

Frequently Asked Questions

Can I pay my Cricket bill with a credit card?

Yes, Cricket takes credit cards, debit cards, and bank account payments online, by phone, and through the app. There is no fee for paying with a credit card. Some credit card companies may charge you a cash advance fee if they classify the payment as a cash advance, but Cricket itself does not charge extra.

What if I pay online but my payment does not show up?

Online and phone payments usually post within one business day. If more than one business day has passed and you still do not see it, log back into your account and check your payment history to confirm the payment went through. If it shows as submitted but not posted, wait another day. If it never shows up, call Cricket at 1-844-839-0762 with your confirmation number.

Can I change the date my automatic payment comes out each month?

Yes. Log into your Cricket account, go to your payment settings, and edit the automatic payment date. The new date will take effect on your next billing cycle. If you want to change it before then, you may need to cancel the current automatic payment and set up a new one.

What if I overpay my bill?

If you pay more than you owe, the extra amount stays in your account as a credit. It will be applied to your next bill automatically. If you want a refund instead, call Cricket customer service and ask them to process it.

Do I have to pay the full bill, or can I pay part of it?

You can pay any amount you want, as long as it is at least the minimum due. However, if you do not pay the full balance by the due date, you may be charged interest or a late fee on the remaining balance. Paying the full amount by the due date avoids these extra charges.