How to Pay Your EP Electric Bill Online and by Mail

The fastest way to pay EP Electric is through their online account portal or by phone

EP Electric (El Paso Electric Company) lets you pay your bill through their website, a mobile app, by phone, or by mail. The online portal is fastest — you can pay in minutes without talking to anyone, and the payment posts within one to two business days. If you prefer to pay by phone, call their customer service line and a representative will process your payment over the phone. Both methods accept bank account transfers and credit or debit cards, though card payments may carry a small fee.

If you do not have internet access or prefer not to pay online, you can mail a check or money order to the address on your bill. Mail payments take longer to reach EP Electric — typically five to seven business days — so send them early if your due date is coming up. You can also pay in person at an EP Electric office or an authorized payment location, though this requires a trip and may not be faster than online payment.

Key Takeaways

• EP Electric's online portal at epselectric.com is the quickest way to pay and shows your payment status when ready.
• Phone payments are available by calling EP Electric's customer service number on your bill, and a representative will guide you through the process.
• Mailed checks or money orders take five to seven business days to arrive, so send them at least a week before your due date.
• Credit card payments may include a convenience fee, while bank account transfers typically do not.
• You can set up automatic payments through your bank or EP Electric's website so your bill pays on the same day each month.

Paying online through EP Electric's website

Go to epselectric.com and look for the "Pay My Bill" or "Make a Payment" button on the homepage. You will need your account number, which appears on your bill statement. If you do not have an online account yet, you can create one by entering your account number and the zip code associated with your service address. Once you are logged in, select the amount you want to pay — you can pay the full balance, a partial amount, or a different amount if you choose.

Choose your payment method: bank account (ACH transfer) or debit/credit card. Bank account transfers are free and take one to two business days. Credit and debit card payments may charge a convenience fee of 2 to 3 percent, depending on the card type. Review the payment details, confirm the due date, and submit. You will receive a confirmation number when ready, and EP Electric will send you an email receipt. Your payment will show in your account as pending until it fully processes.

Paying by phone with EP Electric customer service

Call the customer service number on your bill to reach an EP Electric representative. Have your account number and payment method ready — they will accept bank account information or a debit or credit card. Tell the representative the amount you want to pay, and they will process it while you are on the phone. The payment will be confirmed with a reference number that you should write down or ask them to email to you.

Phone payments are available during EP Electric's business hours, which are typically Monday through Friday, 8 a.m. to 5 p.m. Mountain Time. If you call outside these hours, you may reach an automated system that allows you to pay without speaking to a person. Phone payments process the same way as online payments — one to two business days for bank transfers, and the same day or next day for card payments.

Mailing a check or money order

Write your check or money order for the amount due on your bill. On the back of the check, write your EP Electric account number so the payment gets matched to your account. Include your bill statement or a note with your account number and service address. Mail it to the address listed on your bill under "Payment Address" or "Mail Payments To." Do not mail cash.

Mail payments typically take five to seven business days to arrive at EP Electric's office, and another one to two days to be processed and posted to your account. If your due date is within a week, mailing a check is risky — the payment may not arrive in time, and you could be charged a late fee. For bills due soon, use online or phone payment instead. Keep a copy of your bill or a photo of your check for your records.

Setting up automatic payments

Automatic payments remove the need to remember your due date each month. Through EP Electric's website, you can set up a recurring payment from your bank account on a date you choose — usually the due date or a few days before. Log into your account, find the "Autopay" or "Recurring Payments" section, and enter your bank account details. You can change or stop the automatic payment at any time by logging back in.

Alternatively, set up the payment through your own bank's bill pay feature. Log into your bank's website or app, add EP Electric as a payee, and schedule a payment for your due date. Your bank will mail a check or transfer the funds electronically. This method gives you control from your bank's side and does not require you to store payment information on EP Electric's website. Either way, automatic payments help you avoid late fees and service interruptions.

What to do if your payment does not post

If you paid online or by phone and your account still shows the balance as due after two business days, log back into your account to check the payment status. Online payments usually show as "pending" for a day or two before they move to "paid." If the status says "failed," the payment did not go through — this can happen if your bank rejected it or if there was a technical error. Try paying again with a different payment method, or call EP Electric to ask what went wrong.

If you mailed a check and your due date has passed without the payment posting, call EP Electric's customer service with your check number and the date you mailed it. They can look up whether the check arrived and when it was deposited. If the check was lost in the mail, EP Electric may be able to stop any late fees if you can show proof you mailed it on time. For future payments, use online or phone payment so you have when ready confirmation.

Frequently Asked Questions

Can I pay my EP Electric bill with a credit card?

Yes, EP Electric accepts credit cards online and by phone. Be aware that credit card payments usually include a convenience fee of 2 to 3 percent. If you want to avoid the fee, pay from your bank account instead, which is free.

What happens if I miss my due date?

EP Electric will charge a late fee if your payment is not received by the due date. The amount varies, but late fees are typically a percentage of your bill. If you are more than 30 days late, EP Electric may disconnect your service. Pay as soon as you can to stop additional fees from building up.

Can I pay part of my bill now and the rest later?

Yes. When you pay online or by phone, you can enter any amount — you do not have to pay the full balance. However, the unpaid portion will still be due by the due date, and you may be charged a late fee on the remaining balance if it is not paid on time.

Is there a fee for paying by bank account transfer?

No. Bank account transfers (ACH payments) are free through EP Electric's website or by phone. This is the cheapest way to pay if you have a checking or savings account.

How do I know my payment went through?

Online and phone payments give you a confirmation number right away. You will also receive an email receipt from EP Electric. Check your account online after one to two business days — the payment should show as posted. For mailed checks, call EP Electric after a week to confirm they received it.