How to Pay Your Metro Phone Bill

Where to pay your Metro phone bill

Metro by T-Mobile lets you pay your bill through their website, mobile app, by phone, or in person at a Metro store. The fastest route is usually the website or app if you have your account number handy. If you prefer to speak to someone, you can call Metro customer service at 1-888-863-8768.

You can also pay at authorized Metro retailers — these are separate from official Metro stores but are listed on the Metro website. Some retailers charge a fee for in-person payment, so ask before you hand over cash or a card.

If you want your bill paid automatically each month, Metro offers autopay through your bank account or debit card. Setting this up takes a few minutes on the Metro website or app and removes the need to remember a due date.

Key Takeaways

• Metro's website and mobile app are the most direct ways to pay and show your balance and due date when ready.
• You can pay by phone at 1-888-863-8768, by mail, or in person at a Metro store or authorized retailer.
• Autopay through your bank account or debit card means your bill is paid automatically on your chosen date each month.
• Some authorized retailers charge a fee for in-person payment, so confirm the cost before you pay that way.
• Your account number appears on your bill and in the Metro app, and you will need it to pay by phone or set up autopay.

Paying online or through the Metro app

Go to metro.t-mobile.com or open the Metro by T-Mobile app on your phone. Sign in with your phone number and password. If you do not have an account set up yet, you can create one by entering your phone number and following the prompts.

Once you are logged in, your current balance and due date appear on the dashboard. Click or tap "Pay Bill" and enter the amount you want to pay. Metro will ask whether you want to pay from a debit card, credit card, or bank account. Enter your payment method and confirm the transaction.

Payment through the website or app usually goes through when ready, and you will see a confirmation number. Keep this number for your records. Your account will update within a few minutes, though it may take a business day to show on your next bill.

Paying by phone or mail

To pay by phone, call 1-888-863-8768 and have your account number ready. A representative will ask which payment method you want to use — debit card, credit card, or bank account — and process the payment while you are on the call. You will receive a confirmation number at the end of the call.

To pay by mail, send a check or money order to the address listed on your bill. Write your phone number on the back of the check. Mail payments take 7 to 10 business days to reach Metro and post to your account, so send payment early if your due date is coming up soon.

Do not send cash through the mail. If you need to pay in person without visiting a Metro store, look for an authorized Metro retailer in your area through the Metro website.

Setting up autopay

Autopay removes the need to remember your due date each month. Log into your Metro account on the website or app, go to "Account Settings" or "Billing," and select "Autopay." Metro will ask you to choose a payment method — bank account or debit card — and the date you want the payment to come out each month.

You can pick any date between the 1st and the 28th. If you choose a date after your due date, your bill will be late, so pick a date before the due date shown on your bill. Metro will send you a confirmation email once autopay is active.

You can turn off autopay or change your payment method at any time through your account settings. If you need to pause autopay for one month, contact Metro customer service and they can do this for you.

What happens if you miss a payment

If your payment is not received by the due date on your bill, Metro will charge a late fee. The amount of this fee varies, but it is typically $5 to $10. Your service will not be cut off when ready, but if payment remains unpaid for 30 days or more, Metro may suspend your account.

If your account is suspended, you will not be able to make calls, send texts, or use data until you pay the full balance plus any late fees. Once payment is received, service is usually restored within a few hours.

If you know you will miss a payment, contact Metro customer service before the due date. They may be able to work out a payment plan or extend your due date in some cases.

Payment methods Metro accepts

Metro accepts Visa, Mastercard, American Express, and Discover credit and debit cards. They also accept payments from a bank account using your routing number and account number. If you are paying by phone or in person, some retailers may accept cash, though the website and app do not.

Metro does not accept PayPal, Google Pay, Apple Pay, or other digital wallets through their main payment system. If you want to use one of these methods, you would need to add funds to a compatible debit card first and then use that card to pay Metro.

Frequently Asked Questions

How do I find my account number?

Your account number appears on your Metro bill under "Account Number" or "Account Info." You can also find it by logging into your Metro account on the website or app — it shows on the dashboard or in your account settings. If you cannot find it, call Metro customer service at 1-888-863-8768 and they will provide it.

Can I pay someone else's Metro bill?

Yes, you can pay another person's Metro bill if you have their account number and phone number. Pay through the website, app, or by phone using the account number. The payment will be applied to that account regardless of whose payment method you use.

Is there a fee to pay my bill online?

No, Metro does not charge a fee to pay through their website or app. Paying by phone is also free. Some authorized retailers charge a fee for in-person payment, typically $2 to $5, so ask before you pay that way.

How long does it take for my payment to show up?

Payments made online or through the app usually post to your account within a few minutes. Payments by phone post when ready. Mail payments take 7 to 10 business days. Autopay payments post on the date you choose.

What if I overpay my bill?

If you pay more than you owe, the extra amount stays on your account as a credit and is applied to your next bill. You can also contact Metro to request a refund of the overpayment, though this may take several business days to process.