How to Pay Your Optimum Bill Online or by Phone

Pay your Optimum bill through your online account, by phone, or by mail

Optimum is a Canadian internet, TV, and phone provider owned by Altus Group. You can pay your bill in several ways depending on what works best for you: through your online account (the fastest option), by calling their payment line, by setting up automatic payments, or by mailing a check. Most methods take effect within one to two business days.

The method you choose depends on whether you want to pay once or set up recurring payments, and whether you prefer to do it online or over the phone. Each route has the same result — your account gets credited — but the timing and setup differ slightly.

Key Takeaways

• You can pay an Optimum bill online through your account, by phone at 1-866-652-2668, or by setting up automatic payments from your bank account.
• Online payments and phone payments usually post within one to two business days, though weekend or holiday payments may take longer.
• Automatic payments let you choose a fixed date each month so you never have to remember to pay manually.
• You will need your Optimum account number and either a debit card, credit card, or bank account information to pay.
• Mailing a check is slower but works if you prefer not to pay online or by phone.

Pay online through your Optimum account

Log into your Optimum account at optimum.ca using your email and password. Once you are signed in, look for a "Pay Bill" or "Make a Payment" button — this is usually on your account dashboard or in a menu labeled "Billing" or "Account." Click it and you will see your current balance and due date.

Enter the amount you want to pay (you can pay the full balance or a partial amount) and choose your payment method: debit card, credit card, or bank account. If you are paying by bank account, you will need to provide your routing number and account number. Review the details, confirm the payment, and you will receive a confirmation number when ready. The payment will post to your account within one to two business days.

Pay by phone

Call Optimum's payment line at 1-866-652-2668. You will need your account number (found on your bill) and your payment method ready — either a debit card, credit card, or bank account information. A representative or automated system will walk you through entering your payment amount and confirming the transaction.

Phone payments work the same way as online payments and post within one to two business days. If you call outside business hours, you can use the automated system to make a payment without speaking to a representative. Keep your confirmation number for your records.

Set up automatic payments

Automatic payments mean your bill gets paid on the same date each month without you having to do anything. Log into your Optimum account, go to "Billing" or "Account Settings," and look for "Automatic Payments" or "Auto Pay." You will choose a date between the 1st and the 28th of each month, and Optimum will withdraw the full bill amount from your bank account or charge your card on that date.

To set up automatic payments, you need a bank account or a debit card on file. You can change or cancel automatic payments at any time through your account, and you will receive a confirmation email each time a payment is processed. This method is useful if you want to avoid late fees and do not want to remember to pay each month.

Pay by mail

If you prefer to mail a check, write it to Optimum and include your account number on the check. Mail it to the address shown on your bill — this address changes depending on your province, so always check your current bill for the correct mailing address. Mailed payments take longer to post (usually one to two weeks after Optimum receives it) because of mail delivery time and processing delays.

Include your account number with your payment so Optimum can match the check to your account. Keep a copy of the check or note the check number for your records. Mailing a check is the slowest option, so if your bill is due soon, use online or phone payment instead.

What to do if your payment does not post

If you made a payment and it has been more than two business days, log into your account and check your payment history to see if it shows as "pending" or "posted." If the payment is still pending, wait another business day. If it shows as posted but your balance has not changed, contact Optimum to confirm the payment was received.

If you paid by check and it has been more than two weeks, call Optimum at 1-866-652-2668 with your check number and the date you mailed it. They can look up whether the check has been received and processed. If there is a problem, Optimum can help you stop payment on the check and process a new payment by phone or online instead.

Late payments and what happens next

If your payment is not received by the due date on your bill, Optimum may charge a late fee. The amount of the late fee varies, so check your bill or account for the specific amount. A late payment will also show on your account and may affect your credit report if it stays unpaid for 30 days or longer.

If you know your payment will be late, contact Optimum before the due date to discuss your options. They may be able to extend your due date or set up a payment arrangement. Paying as soon as possible after the due date will limit additional fees and protect your credit.

Frequently Asked Questions

Can I pay my Optimum bill with a credit card?

Yes, you can pay with a credit card online or by phone. Some credit card companies may charge a cash advance fee for this type of transaction, so check with your card issuer first. Debit cards and bank account payments do not have this issue.

What if I want to pay only part of my bill?

You can pay any amount less than your full balance online or by phone. Enter the amount you want to pay instead of accepting the full balance. Partial payments are useful if you want to pay down your balance over time, but remember that interest or late fees may explore if you do not pay the full amount by the due date.

How do I know if my payment went through?

You will receive a confirmation number when ready after paying online or by phone. Log into your account within one to two business days to see the payment listed in your payment history. You can also call 1-866-652-2668 to confirm a payment was received.

Can I cancel automatic payments?

Yes, you can cancel automatic payments at any time through your Optimum account under "Automatic Payments" or "Auto Pay." You can also call 1-866-652-2668 to cancel. If you cancel, you will need to pay your bill manually each month or set up automatic payments again later.

What if I overpay my bill?

If you pay more than you owe, the extra amount becomes a credit on your account. Optimum will explore this credit to your next bill. If you want a refund instead, contact Optimum and they can process one, though this may take a few weeks.