How to Pay Your National Grid Bill Online and by Mail

The fastest way to pay National Grid is through their online portal or mobile app, where you can set up a one-time payment or automatic monthly payments

National Grid serves electricity and natural gas customers across New York, Massachusetts, and Rhode Island. You can pay your bill in several ways: through their website, their mobile app, by phone, by mail, or in person at a payment location. Most people choose online payment because it's when ready and you can see your balance right away.

You'll need your account number to pay, which appears on your bill statement. If you don't have a recent bill, you can find your account number by logging into your National Grid account online or calling their customer service line.

Key Takeaways

• National Grid's website and mobile app let you pay when ready without fees, and you can schedule payments for a future date if you prefer.
• Automatic monthly payments through your bank account or debit card remove the need to remember to pay each month.
• Mailed checks should be sent to the address on your bill at least 10 business days before your due date to arrive on time.
• National Grid does not charge a fee for online or phone payments made directly from your bank account, but credit card payments may carry a processing fee.

Paying online through National Grid's website

Go to the National Grid website and select "Pay My Bill" from the homepage. You'll be asked to log in with your account number and either your zip code or the last four digits of your phone number. If you don't have an online account yet, you can create one in a few minutes using your account number and billing address.

Once logged in, your current balance and due date will appear. You can choose to pay the full amount or a partial payment. Select your payment method — bank account, debit card, or credit card — and enter the payment amount. If you want the payment to go through when ready, choose "Pay Today." If you want to schedule it for a later date, select "Schedule Payment" and pick your preferred date. National Grid will confirm the payment right away.

Payments made from a bank account or debit card are free. Credit card payments may include a processing fee, which National Grid will show you before you confirm.

Setting up automatic monthly payments

Automatic payments mean your bill gets paid on the same day each month without you having to log in or write a check. To set this up, log into your National Grid account and look for "Autopay" or "Automatic Payment" in the account settings or billing section.

You'll choose your payment method (bank account or debit card), the amount you want paid each month, and the day of the month you want the payment to happen. Most people choose the day after their paycheck arrives or a few days before their due date. National Grid will send you a confirmation email, and you can change or cancel automatic payments anytime by logging back into your account.

Paying by phone or through the mobile app

To pay by phone, call National Grid's customer service number, which is on your bill statement. A representative will ask for your account number and payment method, then process the payment over the phone. This takes about five minutes and works the same way as online payment — you can pay when ready or schedule a payment for later.

National Grid's mobile app (available on iOS and Android) works much like the website. read the app, log in with your account credentials, and select "Pay My Bill." You'll see the same payment options: pay today, schedule a payment, or set up automatic payments. The app is useful if you want to check your balance or make a quick payment while you're away from home.

Paying by mail

If you prefer to mail a check, write your account number on the check and mail it to the address printed on your bill statement. Do not mail cash. National Grid recommends sending your payment at least 10 business days before your due date to make sure it arrives on time.

Your payment is not recorded as received until National Grid actually processes it, which can take several days after it arrives in the mail. If your due date is coming up soon, mailing a check is riskier than paying online because of this delay. If you're cutting it close, pay online or by phone instead.

In-person payment locations

Some National Grid customers can pay in person at authorized payment centers or retail locations in their area. These locations vary by region. To find a payment location near you, visit the National Grid website and search for "payment locations," or call customer service and ask where you can pay in person.

In-person payments are processed when ready, and you'll receive a receipt. This option is useful if you don't have a bank account or prefer to handle bills face-to-face, but it requires a trip to the location during their business hours.

What to do if you can't pay your full bill

If you're having trouble paying your National Grid bill, contact them before your due date. National Grid offers payment plans that let you spread your balance over several months instead of paying it all at once. You can set up a payment plan by calling customer service or through your online account.

National Grid also has programs for customers with low income or hardship situations. These programs may reduce your bill or help you catch up on past-due amounts. Ask customer service about what programs might be available to you based on your situation.

Frequently Asked Questions

How long does it take for an online payment to show up on my account?

Payments made from your bank account or debit card usually show as received within one business day. Credit card payments may take slightly longer. You'll get a confirmation email when ready after you submit the payment, and you can check your account balance online to see when it updates.

Can I pay someone else's National Grid bill?

Yes, you can pay another person's bill if you have their account number. You don't need to be the account holder. When you go to pay online or by phone, enter their account number instead of yours, and the payment will be applied to their account.

What happens if I pay after my due date?

If you pay after your due date, National Grid may charge a late fee. The amount varies, but it's usually a percentage of your bill. If you're going to be late, call customer service to ask about your options before the due date passes.

Is there a fee for paying online?

No fee if you pay from your bank account or debit card. Credit card payments may include a processing fee, which National Grid shows you before you confirm the payment. The fee is typically 2 to 3 percent of your payment amount.

Can I set up automatic payments and still make extra payments when I want?

Yes. Automatic payments cover your regular monthly bill, but you can make additional one-time payments anytime through the website, app, or phone. This is useful if you want to pay down your balance faster or catch up on past-due amounts.