How to Pay Your Optimum Bill Online

Where to pay your Optimum bill online

You can pay your Optimum bill through the official Optimum website or the Optimum mobile app. Both routes let you make a one-time payment or set up automatic payments from your bank account. The website is optimum.ca, and the app is available on iOS and Android devices.

You will need your Optimum account number and online banking login to get your free guide. If you have not yet created an Optimum online account, you can do that on the website before making your first payment.

Key Takeaways

• Log into your Optimum account on optimum.ca or the mobile app using your account number and password.
• You can pay when ready from a linked bank account, or set up recurring automatic payments on a date you choose each month.
• One-time payments usually post to your account within one business day.
• If you do not have online banking set up, you can also pay by phone at the customer service number on your bill.

Steps to make a one-time payment online

Log into your Optimum account on optimum.ca. Click on the "Bill Pay" or "Make a Payment" section — the exact label depends on which version of the site you are using. Enter the amount you want to pay and select your payment method.

Choose the bank account you want to pay from. If this is your first time paying online, you will need to add your bank details. Optimum will ask for your bank's routing number, your account number, and the account holder's name. Once you confirm the payment, you will see a confirmation number on screen.

Keep that confirmation number for your records. The payment will post within one business day, though it may take longer if you pay on a weekend or holiday.

Setting up automatic payments

Automatic payments save you from having to log in each month. In your Optimum account, look for "Automatic Payments" or "Recurring Payments" and select the option to create a new one.

You will choose the amount (you can set it to your full bill amount or a fixed amount), the date each month you want it to come out, and which bank account to draw from. Optimum will process the payment on that date every month until you cancel it. You can change or cancel automatic payments anytime by logging back into your account.

What to do if you cannot pay the full amount

If you can only pay part of your bill, you can still make a partial payment online using the same steps. Enter whatever amount you can afford, and the remaining balance will carry over to your next bill.

If you are having trouble paying your bill, contact Optimum customer service to discuss your options. The phone number is on your bill. Some customers may be able to work out a payment plan or learn about other programs, depending on their situation.

Payment methods and security

Optimum accepts payments from Canadian bank accounts only. You will need to provide your bank's routing number and your account number. The site uses encryption to protect your banking information, the same technology banks use for their own online services.

Do not share your Optimum password or banking details with anyone. Optimum staff will never ask for this information by email or phone. If you receive a message claiming to be from Optimum and asking for your password, do not respond — contact Optimum directly using the number on your bill.

Troubleshooting common issues

If your payment is rejected, the most common reason is that your bank account information was entered incorrectly. Log back in and double-check the routing number and account number. Some banks also flag online bill payments as unusual activity the first time you use them — if this happens, contact your bank to confirm the payment is legitimate, then try again.

If you do not see your payment reflected in your account after two business days, log into your Optimum account and look for a payment status or history section. This will show you whether the payment went through. If it shows as pending, wait another business day. If it shows as failed, you will need to try again or call customer service.

Paying by phone if you cannot use the website

If you do not have internet access or prefer not to pay online, you can call the customer service number on your bill to make a payment over the phone. A representative will take your payment information and process it when ready. This method works the same way as online payment — the money comes from your bank account — but you speak to someone instead of entering it yourself.

Phone payments are available during Optimum's customer service hours, which are listed on your bill and on the website.

Frequently Asked Questions

How long does it take for an online payment to show up?

One-time payments usually post within one business day. If you pay on a Friday evening or weekend, it may not show until Monday or Tuesday. Automatic payments post on the date you set them for, also within one business day.

Can I change the amount of my automatic payment?

Yes. Log into your account, find your automatic payment in the recurring payments section, and edit the amount. The change will take effect on your next scheduled payment date.

What if I pay too much by accident?

The overpayment will show as a credit on your account. You can use it toward your next bill, or contact Optimum to request a refund to your bank account.

Is it safe to pay online?

Optimum's website uses the same encryption that banks use to protect your information. Never share your password, and make sure you are on the real Optimum website (optimum.ca) before entering any details.

Can I pay someone else's Optimum bill?

You can pay an Optimum bill online only if you have the account holder's login information or if you are authorized on the account. If you want to pay someone else's bill and do not have access to their account, contact Optimum customer service to discuss your options.