How to Pay Your Pepco Bill Online

Pepco's online payment options and where to find them

Pepco customers can pay their electric or gas bill online through the Pepco website, by phone, or through their mobile app. The website payment portal is at pepco.com — log in with your account number and password, or create an account if you do not have one yet. Payments made online typically post within one business day, though Pepco recommends submitting payment at least five business days before your due date to avoid late fees.

You do not need to be enrolled in paperless billing to pay online. Whether you receive a paper bill or digital bill, you can access the payment portal the same way. Pepco also offers automatic recurring payments, where the same amount withdraws from your bank account on a set date each month — this is set up through the same online portal under account settings.

Key Takeaways

• Log in at pepco.com with your account number to reach the payment portal, or create an account if this is your first time.
• Online payments typically post within one business day, so submit payment at least five business days before your due date.
• You can set up automatic monthly payments through your account settings to avoid having to pay manually each month.
• Pepco also accepts payments by phone at 1-877-737-2662 or through their mobile app if the website is not convenient.

Steps to pay through the Pepco website

Go to pepco.com and select "Pay My Bill" or "Login" from the homepage. Enter your account number (found on your bill) and your password. If you do not have an online account yet, select "Create Account" and follow the prompts to set one up using your account number, email address, and a password you choose.

Once logged in, your current bill balance appears on the dashboard. Select "Make a Payment" or the payment option shown on your account page. Enter the amount you want to pay — you can pay the full balance, a partial amount, or a different amount if you choose. Select your payment method: bank account (ACH transfer) or debit or credit card. Bank account payments have no fee; card payments typically charge a processing fee that Pepco discloses before you confirm.

Review the payment details, including the amount and the date the payment will post, then confirm. Pepco sends a confirmation email to the address on file. Keep this confirmation for your records. If you need to cancel or change a payment before it posts, log back into your account and select the pending payment to modify it.

Setting up automatic payments

Automatic payments remove the need to log in and pay each month. From your Pepco online account, go to "Account Settings" or "Billing Settings" and select "Automatic Payments" or "Recurring Payments." Choose the amount — either your full bill balance or a fixed amount you set — and the date each month you want the payment to withdraw.

You can pause, change, or cancel automatic payments at any time through the same settings menu. Pepco sends a reminder email before each automatic payment processes. If your bill amount varies significantly month to month, you may want to set a fixed amount slightly lower than your average and pay any remaining balance manually, or adjust the automatic amount seasonally.

Payment methods and fees

Pepco accepts bank account transfers (ACH) with no fee, debit cards with a processing fee, and credit cards with a processing fee. The fee amount varies by payment processor and is shown on the payment screen before you submit. Bank account payments are the lowest-cost option if you have a checking or savings account. Payments made before 8 p.m. Eastern Time typically post the next business day; payments after 8 p.m. may post the following business day.

If you pay by mail, check, or in person at a payment location, those methods are still available but take longer to post than online payment. Pepco lists payment locations and mailing addresses on their website under "Payment Options."

What to do if your payment does not post

If you submitted an online payment and it does not appear on your account within two business days, log back into your account and check the "Payment History" section. Payments sometimes show as "Pending" for up to 24 hours before posting. If the payment still does not appear after two business days, or if it shows as declined, contact Pepco customer service at 1-877-737-2662.

Have your confirmation number (from your confirmation email) and the date and amount of the payment ready when you call. Pepco can confirm whether the payment was received and, if there was an error, resubmit it or process a refund. If a payment was declined due to insufficient funds or an expired card, you will need to resubmit with updated payment information.

Paying a past-due or disconnection notice bill

If your account is past due or you have received a disconnection notice, you can still pay online through the same portal. Past-due amounts appear on your bill and in your online account balance. Pay the full past-due amount plus any current charges to bring your account current and avoid service interruption.

If you cannot pay the full amount at once, contact Pepco to discuss a payment plan. Pepco may offer extended payment arrangements for customers facing hardship. These arrangements must be set up by phone with a representative; they cannot be set up through the online portal. Call 1-877-737-2662 to speak with someone about your options.

Frequently Asked Questions

Can I pay my Pepco bill without creating an online account?

You can pay by phone at 1-877-737-2662 without logging in online, or pay by mail or in person at a Pepco payment location. However, creating an online account takes a few minutes and gives you access to your bill history, payment history, and the ability to set up automatic payments.

What happens if I pay after my due date?

Pepco charges a late fee if payment is not received by the due date shown on your bill. The late fee amount is listed on your bill. If you pay online, submit your payment at least five business days before the due date to may support it posts on time. If your payment is already late, paying when ready stops additional late fees from accruing.

Can I change the amount of my automatic payment?

Yes. Log into your account, go to "Account Settings," find your automatic payment, and select "Edit" or "Modify." You can change the amount, the date, or cancel it entirely. Changes take effect on your next scheduled payment date.

Is it safe to pay my Pepco bill online?

Pepco uses encryption and security measures to protect your payment information. Only enter your information on pepco.com or the official Pepco mobile app. Do not click links in unsolicited emails claiming to be from Pepco — go directly to the website instead.

What if I overpay my bill?

If you pay more than your current balance, the extra amount becomes a credit on your account and applies to future bills. You can also request a refund by contacting Pepco customer service at 1-877-737-2662.