How to Pay Your PGW Gas Bill Online, by Phone, or Mail

PGW offers four main ways to pay your gas bill: online through their website, by phone, by mail, or in person at a payment center

Philadelphia Gas Works (PGW) is the natural gas utility that serves Philadelphia and surrounding areas. If you receive a PGW bill, you can pay it the same day you receive it or wait until the due date — the choice is yours. The fastest method is online through your PGW account, which takes about five minutes and posts when ready. Phone and mail payments also work but take longer to process.

Your bill shows a due date in the upper right corner. PGW does not charge a late fee if you pay within 10 days after that date, but your service can be shut off if you fall 30 days behind. Knowing your account number (found on your bill) and having your payment amount ready will speed up any method you choose.

Key Takeaways

• Online payment through PGW's website is the fastest method and lets you pay from any device with internet access.
• Phone payments can be made by calling PGW's automated system or speaking to a representative, and the payment posts within one business day.
• Mail payments should be sent to the address on your bill at least 10 days before the due date to arrive on time.
• PGW accepts payment at in-person locations in Philadelphia, though this method is slower than online or phone options.
• Your account number appears on your bill and is required for any payment method except mail, where your bill itself serves as proof.

Paying online through your PGW account

Go to www.pgworks.com and select "Pay My Bill" from the homepage. You will need to log in with your account number and password, or create an account if you do not have one yet. If you forget your password, use the "Forgot Password" link to reset it by email.

Once logged in, your current bill amount and due date will appear on screen. Enter the amount you want to pay (you can pay the full bill or a partial amount), choose your payment date, and select your payment method — debit card, credit card, or bank account. PGW charges a fee for credit card payments but not for debit card or bank account payments. Review the details and click "Confirm Payment." The transaction posts when ready, and you will receive a confirmation number to save for your records.

Online payments can be scheduled up to 30 days in advance if you want to automate the process. You can also set up automatic recurring payments so the same amount withdraws on the same day each month, though you should review your bill each month to make sure the amount has not changed.

Paying by phone

Call PGW's automated payment line at 215-235-1212 to pay without speaking to anyone. Have your account number and payment method (debit card, credit card, or bank account) ready. The system will walk you through entering your information and confirm your payment with a reference number. This method works 24 hours a day, seven days a week.

If you prefer to speak with a representative, call 215-235-1000 during business hours (Monday through Friday, 8 a.m. to 5 p.m.). A representative can answer questions about your bill, discuss payment plans if you are behind, or process your payment over the phone. Phone payments typically post within one business day.

Paying by mail

Write a check or money order for the amount shown on your bill. Do not send cash. Include your account number on the check or money order, and mail it to the address printed on your bill — this address changes depending on which PGW division serves your area. Send your payment at least 10 days before the due date to give the mail time to arrive and be processed.

PGW's processing time for mailed payments is typically 5 to 7 business days after they receive it. If you are cutting it close to the due date, mail is the riskiest method because delays in delivery or processing could result in a late payment. Keep a copy of your check or money order number for your records.

Paying in person at a PGW location

PGW operates payment centers in Philadelphia where you can pay with cash, check, debit card, or money order. Bring your bill or account number and your payment method. Payment centers are located at several addresses across the city; you can find the one nearest you on the PGW website under "Payment Locations."

In-person payments are processed the same day you make them, but this method requires you to travel to a center during business hours. If you live or work near a payment center and prefer to pay in cash, this is a reliable option. Otherwise, online or phone payment is faster and more convenient.

What to do if you cannot pay your full bill

If your bill is due soon and you do not have the full amount, call PGW at 215-235-1000 to discuss a payment plan. PGW can sometimes spread your payment over several months, which keeps your service active while you catch up. Payment plans are not automatic — you must request one before your account falls 30 days behind.

Partial payments are also allowed. You can pay any amount toward your bill online, by phone, or in person. PGW will explore your payment to your account and send you a new bill for the remaining balance. However, partial payments do not stop your service from being shut off if your total account falls 30 days behind, so a formal payment plan is a better option if you know you cannot pay the full amount soon.

Frequently Asked Questions

How long does it take for an online payment to show up on my account?

Online payments post when ready to your account, and you will receive a confirmation number right away. Your bank or card issuer may take an additional 1 to 3 business days to withdraw the funds from your account, but PGW records the payment as received on the day you submit it.

Can I pay my PGW bill with a credit card without paying a fee?

No. PGW charges a fee for credit card payments made online or by phone. You can avoid the fee by paying with a debit card, bank account transfer, or check. The fee amount varies and is shown before you confirm your payment.

What happens if I miss the due date?

PGW allows a 10-day grace period after the due date without charging a late fee. If you pay more than 10 days late, a late fee is added to your next bill. If your account reaches 30 days past due, PGW may shut off your gas service. Call 215-235-1000 to discuss options if you are behind.

Can I set up automatic payments so I do not have to remember to pay each month?

Yes. Log into your PGW account online and select the option to set up automatic recurring payments. You can choose the payment date and amount. Your bill amount may change month to month, so review each bill to make sure the automatic payment covers it, or adjust the amount as needed.

Is there a way to pay PGW through a third-party bill pay service like my bank's bill pay?

Many banks offer bill pay services that can send a check to PGW on your behalf. Check with your bank to see if they support PGW payments. This method works but takes longer than paying directly through PGW's website or phone line, so plan ahead.