How to Pay Your Water Bill in Aurora, Colorado

Where to pay your Aurora water bill

The City of Aurora Utilities Department handles water billing for the city. You can pay your bill online through the city's website, by phone, by mail, or in person at an Aurora payment location. The fastest and most convenient method is online payment through the city portal, which processes when ready and requires only your account number and a valid payment method.

If you prefer not to pay online, you can call the Aurora Utilities Department at their customer service line to pay by phone using a debit or credit card. Payment by phone takes a few minutes and your payment posts the same day. Mail payments take 7 to 10 business days to reach the city and be recorded on your account, so plan ahead if you choose this route.

Key Takeaways

• Aurora's online payment portal is the fastest method and lets you pay anytime without calling or visiting in person.
• You will need your account number, which appears on your water bill, to pay online or by phone.
• Phone payments and online payments both post the same day, while mailed checks take 7 to 10 business days.
• The city accepts debit cards, credit cards, and electronic bank transfers through its payment system.
• If your bill is overdue, contact the Aurora Utilities Department directly to discuss payment arrangements before service is disconnected.

Paying online through the Aurora Utilities portal

Go to the City of Aurora's official website and look for the Utilities Department section. You will find a link to pay your bill online. Click it and enter your account number (found on your water bill) and your last name. The system will pull up your account and show your current balance.

Select the amount you want to pay — you can pay the full balance or a partial amount. Enter your payment method: debit card, credit card, or bank account information for an electronic transfer. Review the details and confirm the payment. The transaction processes when ready, and you will receive a confirmation number. Save or print this number for your records.

Online payments are free and available 24 hours a day. There is no fee added to your bill for using this method, and the payment shows on your account within hours.

Paying by phone or automatic bank draft

Call the Aurora Utilities Department customer service line to speak with a representative who can process your payment over the phone. Have your account number and a debit or credit card ready. The representative will confirm your account details, the amount due, and your payment method before processing the transaction.

If you pay regularly and want to avoid making a payment each month, you can set up automatic payments through your bank account. This is called a bank draft or automatic clearing house (ACH) transfer. Contact the Aurora Utilities Department to enroll. Once set up, the city will withdraw your payment automatically on a date you choose each month, usually around your bill due date.

Paying by mail or in person

If you prefer to mail a check or money order, write your account number on the back of the check. Mail it to the address listed on your water bill — this is the Aurora Utilities Department mailing address. Allow 7 to 10 business days for the payment to arrive and be recorded. Do not mail cash.

You can also pay in person at an Aurora city payment location. The main location is at the Aurora Municipal Center. Bring your bill or account number and your payment method (check, money order, or debit/credit card). Payment in person is processed the same day.

What to do if your bill is overdue

If your payment is late, the city will send you a notice. Water service can be disconnected if your account falls significantly behind. Contact the Aurora Utilities Department as soon as you know you cannot pay on time. The city may be able to set up a payment plan that lets you pay the balance over several months rather than all at once.

Explain your situation to the customer service representative. They can discuss options with you and may be able to delay disconnection while you arrange payment. Waiting until service is shut off makes the process more difficult and may result in additional fees for reconnection.

Finding your account number and bill due date

Your account number appears in the top right corner of your water bill, usually labeled "Account Number" or "Service Account Number." This is the number you need to pay online or by phone. Your bill due date is also printed on the bill, typically 15 to 20 days from the bill date.

If you cannot find your bill, you can look up your account number on the Aurora Utilities website by entering your service address. This is helpful if your bill has been lost or delayed in the mail.

Understanding your water bill charges

Your Aurora water bill includes charges for water usage, wastewater treatment, and stormwater management. The usage portion is based on the amount of water you consumed that billing period, measured in hundred-cubic-foot units (HCF). One HCF equals about 748 gallons.

Your bill also shows any taxes or fees applied by the city. If you have questions about specific charges on your bill, contact the Aurora Utilities Department. They can explain what each line item covers and whether you are may be able to access for any discounts or information programs.

Frequently Asked Questions

Can I pay my Aurora water bill with a credit card online?

Yes, the city's online payment portal accepts both debit and credit cards. There is no fee for paying online with either method. You can also pay by electronic bank transfer (ACH) from your checking or savings account.

What happens if I pay late?

Late payments may result in a late fee added to your account. If your account becomes significantly overdue, the city can disconnect your water service. Contact the Aurora Utilities Department before your service is shut off to discuss a payment plan.

How long does it take for my payment to show up on my account?

Online and phone payments post the same day. Mailed checks take 7 to 10 business days to arrive and be recorded. In-person payments at a city location are recorded when ready.

Can I set up automatic payments so I do not have to pay each month?

Yes, you can enroll in automatic bank draft (ACH) payments through the Aurora Utilities Department. The city will withdraw your payment automatically each month on a date you choose. Contact customer service to set this up.

What if I do not have an online account or cannot pay online?

You can pay by phone, mail, or in person. All three methods work without needing to create an online account. Phone and in-person payments are processed the same day, while mailed payments take longer.