How to Pay Your Water Bill in Phoenix

Where to pay your Phoenix water bill

The City of Phoenix Water Services Department handles water billing for most of Phoenix. You can pay your bill online through the city's website, by phone, by mail, or in person at a payment center. The method you choose depends on how quickly you need to pay and whether you prefer to handle it yourself or have someone else manage it.

If you live in an area served by a different water provider — such as Scottsdale Water, Tempe, or a private utility — your bill will come from that provider instead, and you'll pay through their system. Check your bill to confirm which utility company serves your address.

Key Takeaways

• The City of Phoenix Water Services accepts payments online at phoenix.gov/waterservices, by phone at 602-262-6251, by mail, or at in-person payment centers throughout the city.
• Online payment through the city website is the fastest method and does not charge a fee if you pay from your bank account.
• Phone payments and in-person payments at city offices are available during business hours, typically Monday through Friday.
• Mail payments take longer to process, so send them at least 10 business days before your due date to avoid a late fee.
• If you cannot pay your full bill, contact the city's Customer Service line to discuss payment arrangements or hardship programs.

Online payment through the city website

Go to phoenix.gov/waterservices and select the option to pay your bill online. You will need your account number, which appears on your water bill. The city's online system accepts payments from a bank account at no charge. If you use a credit or debit card, the payment processor charges a convenience fee that you pay in addition to your bill amount.

Online payments typically post to your account within one business day. The system allows you to set up a one-time payment or to schedule recurring payments on a date you choose. You can also view your account balance, payment history, and usage information through the same portal.

Phone payment

Call the City of Phoenix Water Services Customer Service line at 602-262-6251. Have your account number and a payment method ready — the city accepts credit cards, debit cards, and bank account information over the phone. A customer service representative will process your payment while you are on the call.

Phone lines are open Monday through Friday, 8 a.m. to 5 p.m. Phoenix time. Payments made by phone post to your account within one business day. The city charges a convenience fee for credit and debit card payments made by phone, but not for bank account payments.

In-person payment at city offices

The City of Phoenix operates several payment centers where you can pay in person. The main Water Services office is located at 200 W. Washington Street, Suite 500, Phoenix, AZ 85003. You can also pay at satellite locations throughout the city. Hours vary by location, but most are open Monday through Friday during standard business hours.

Bring your bill or account number and your payment method — cash, check, or card. In-person payments are processed when ready, and you will receive a receipt. If you are paying by check, make it payable to the City of Phoenix.

Mail payment

Write your account number on the check or money order and mail it to the address shown on your bill. The standard mailing address is City of Phoenix Water Services, P.O. Box 2151, Phoenix, AZ 85001. Mail payments take 7 to 10 business days to reach the office and be posted to your account.

To avoid a late fee, mail your payment at least 10 business days before the due date printed on your bill. Keep a copy of your check or money order number for your records. The city does not charge a fee for mail payments.

Late fees and payment arrangements

If your payment is not received by the due date, the city charges a late fee. The amount of the late fee is set by city ordinance and appears on your bill. If you cannot pay your full bill by the due date, contact Customer Service at 602-262-6251 to discuss a payment plan or other arrangements.

The city also offers hardship programs for customers facing financial difficulty. These programs may allow you to spread your payment over several months or to receive information with past-due balances. You will need to provide information about your household income and expenses to be considered for these programs.

Setting up automatic payments

You can arrange for the city to automatically deduct your water bill payment from your bank account each month on a date you choose. Set this up through the online portal at phoenix.gov/waterservices or by calling Customer Service at 602-262-6251. Automatic payments are deducted from your account on the date you select and post within one business day.

Automatic payments do not charge a fee when drawn from a bank account. You can change or cancel automatic payments at any time through the online portal or by calling the city. If you set up automatic payments, you will still receive a bill each month showing your usage and the amount deducted.

Frequently Asked Questions

What if I don't know my account number?

Your account number is printed on your water bill. If you don't have a recent bill, call Customer Service at 602-262-6251 with your address, and they will provide your account number. You can also look it up online at phoenix.gov/waterservices if you have registered for an account.

Can I pay someone else's water bill?

Yes. When paying online or by phone, enter the account number of the person whose bill you are paying. In person, provide the account number to the staff member processing your payment. You do not need to be the account holder to pay a bill.

What happens if my payment doesn't go through?

If an online or phone payment is declined, the system will notify you when ready and explain why. Common reasons include insufficient funds, an expired card, or a mismatch between the address on file and the address you entered. Correct the information and try again, or use a different payment method.

How long does it take for a payment to show on my account?

Online and phone payments typically post within one business day. In-person payments post when ready. Mail payments take 7 to 10 business days. The due date on your bill is the date by which the city must receive your payment to avoid a late fee.

Can I get a receipt for my payment?

Yes. Online payments generate a confirmation number you can print or save. Phone payments are confirmed on the call. In-person payments include a printed receipt. For mail payments, keep a copy of your check or money order number as proof of payment.