How to Pay Your Pepco Electric Bill Online, by Phone, or Mail

How Pepco customers can pay their electric bill

Pepco (Potomac Electric Power Company) offers several ways to pay your bill: online through their website, by phone, by mail, in person at payment centers, or through automatic bank transfers. The online method is fastest — payments post the same day if submitted before 8 p.m. Eastern time on a business day. Phone payments and in-person payments also process same-day. Mail payments take 7 to 10 business days to reach Pepco's processing center, so plan ahead if your due date is approaching.

Your bill shows a due date, not a cutoff date. Pepco considers a payment on time if it arrives by 5 p.m. Eastern time on the due date. If you miss the due date, Pepco may charge a late fee and can disconnect your service after 10 days of non-payment, though they must send a disconnection notice first.

Key Takeaways

• Online payments through Pepco's website or mobile app post the same day if submitted before 8 p.m. Eastern time on a business day.
• Phone payments (1-877-737-2662) and in-person payments at Pepco payment centers also process same-day, but mail payments take 7 to 10 business days.
• Your payment must arrive by 5 p.m. Eastern time on the due date shown on your bill to avoid a late fee.
• Setting up automatic bank transfers (AutoPay) through your Pepco account removes the need to remember payment dates each month.

Paying online through Pepco's website or app

Log into your account at pepco.com using your account number and password. If you do not have an online account, you can create one by entering your account number, service address, and ZIP code. Once logged in, select "Pay My Bill" or "Make a Payment" and enter the amount you want to pay.

Pepco accepts payments from a checking or savings account (no fee) or a credit or debit card (a processing fee applies, usually 2.5% of the payment amount). Choose your payment method, review the details, and submit. You will receive a confirmation number when ready. The payment posts to your account the same day if submitted before 8 p.m. Eastern time Monday through Friday, or before 8 p.m. on Sunday for Monday processing. Payments submitted after those times or on weekends post the next business day.

Pepco also offers a mobile app (available on iOS and Android) with the same payment options. read the app, log in with your account credentials, and follow the same steps to pay.

Paying by phone or at a payment center

Call Pepco's automated payment line at 1-877-737-2662 to pay by phone. You will need your account number and a checking or savings account (no card payments by phone). The system will confirm your payment amount and provide a confirmation number. Phone payments process the same day if submitted before 8 p.m. Eastern time on a business day.

Pepco also operates payment centers in the Washington, D.C. area where you can pay in person with cash, check, or debit card. Visit pepco.com and search "payment centers" to find the location nearest you and its hours. In-person payments post the same day.

Paying by mail

Write a check or money order payable to Pepco and include your account number on the payment. Mail it to the address shown on your bill — this address is different from Pepco's main office and is used only for payments. Mail payments take 7 to 10 business days to arrive and post after processing, so send your payment at least two weeks before the due date if you want to avoid a late fee.

Do not mail cash. If your payment does not arrive, you will not know until Pepco sends a late notice. For this reason, mail is the least reliable method if your due date is soon.

Setting up automatic payments (AutoPay)

AutoPay withdraws your payment automatically from your bank account on or shortly before your due date each month. Log into your Pepco account online, go to "Billing & Payments," and select "AutoPay." Enter your checking or savings account number and routing number, choose a payment date, and confirm. Pepco will deduct the full bill amount each month unless you change the settings.

You can pause or cancel AutoPay at any time through your online account. If your bill amount changes significantly, you can adjust the payment date or switch to a fixed amount instead of the full bill. AutoPay removes the risk of late fees because the payment is automatic, though you should still review your bill each month to catch billing errors.

What to do if you cannot pay by the due date

If you cannot pay your full bill by the due date, contact Pepco before the due date to discuss options. Pepco offers budget billing (which spreads your annual costs into equal monthly payments) and payment plans for customers who fall behind. Call 1-877-737-2662 or log into your account to see if these options are available to you.

If you receive a disconnection notice, you have 10 days to pay or arrange a plan. Paying any amount, even partial, may delay disconnection, but only a payment plan or full payment will prevent it. Pepco may also refer unpaid bills to a collection agency, which will affect your credit report.

Frequently Asked Questions

Can I pay someone else's Pepco bill?

Yes, if you know their account number. You can pay online, by phone, or by mail using their account number instead of yours. The payment will post to their account. You cannot set up AutoPay for someone else's account without their authorization.

What happens if I pay too much?

Pepco will credit the overpayment to your next bill. If you want a refund instead, contact Pepco customer service at 1-877-737-2662 and request one. Refunds typically take 5 to 10 business days to appear in your bank account.

Is there a fee to pay my bill online?

No fee if you pay from a checking or savings account. Credit and debit card payments incur a processing fee (usually around 2.5% of the payment amount). Phone and in-person payments from a bank account are also free.

How do I know if my payment went through?

You will receive a confirmation number when ready after submitting a payment online or by phone. Log into your account within 24 hours to see if the payment has posted. Mail payments may take 7 to 10 days to appear in your account.

Can I schedule a payment for a future date?

Yes, through the online portal or app. Select "Schedule a Payment," enter the amount and the date you want it to process, and confirm. The payment will post on that date if it is a business day, or the next business day if you schedule it for a weekend or holiday.