How to Log In to Your PG&E Account and Pay Your Bill Online

Getting into your PG&E account online

To pay your PG&E bill through their website, you log in at pge.com using your account number and password. If you do not have an online account yet, you create one first — this takes about five minutes and requires your service address, account number (found on your paper bill), and an email address.

Your account number appears in the upper right corner of your PG&E bill. If you cannot find a physical bill, you can look up your account number by entering your service address on the PG&E website before you log in. Once you have created your online account, you can log in anytime to view your current balance, payment history, and due dates.

Key Takeaways

• You create a PG&E online account at pge.com using your service address, account number, and email address.
• After logging in, you can pay your bill when ready using a bank account, debit card, or credit card from the payment screen.
• PG&E charges a fee for credit card payments but not for bank account or debit card payments.
• If you forget your password, you can reset it on the login page without calling customer service.
• You can set up automatic payments so your bill is paid on the same day each month without logging in.

Steps to pay after you log in

Once you are logged into your account, look for the "Pay My Bill" or "Make a Payment" button — it is usually near the top of the page or in the account summary section. Click it and you will see your current balance and due date.

Enter the amount you want to pay (you can pay the full balance or a partial amount). Then choose your payment method: bank account, debit card, or credit card. PG&E does not charge a fee for bank account or debit card payments, but credit card payments have a fee that varies depending on which card company you use. The fee is shown before you confirm the payment, so you know the total cost.

After you choose your payment method and enter the details, review the payment summary and click "Confirm" or "Submit Payment." You will see a confirmation number on the screen — write this down or take a screenshot. PG&E will also send a confirmation email to the address on your account.

What to do if you forget your password

On the PG&E login page, click "Forgot Password?" below the login fields. Enter your account number or the email address linked to your account. PG&E will send you a password reset link to your email — check your inbox and spam folder.

Click the link in the email and create a new password. Your new password must be at least eight characters long and include uppercase letters, lowercase letters, and numbers. After you reset your password, you can log in right away with your new one.

Setting up automatic payments

If you want your bill paid automatically each month, log in to your account and look for "Autopay," "Auto Pay," or "Automatic Payment" in the account settings or billing section. Click it and choose the day of the month you want the payment to come out — most people choose the due date or a few days before.

Select your payment method (bank account or debit card — automatic payments cannot use credit cards). Enter your banking details if you have not already saved them. Once autopay is set up, your bill will be paid on that day each month without you having to log in. You can turn off autopay anytime by going back to the same settings page.

Payment timing and when the money leaves your account

If you pay online before 5 p.m. Pacific Time on a business day, the payment usually posts to your account the same day. If you pay after 5 p.m. or on a weekend or holiday, it posts the next business day. The money leaves your bank account or card within one to three business days after you submit the payment, depending on your bank.

If you need your bill paid by a specific date to avoid a late fee, pay at least two business days before the due date to be safe. If your service is about to be shut off, call PG&E at 1-800-752-4743 to ask about same-day payment options or payment arrangements.

Troubleshooting login problems

If you enter your account number and password but cannot log in, first check that Caps Lock is off — passwords are case-sensitive. If you are still locked out, try resetting your password using the "Forgot Password?" link. If the reset email does not arrive, check your spam folder or try using a different email address if you have one linked to your account.

If you see an error message like "Account not found," double-check that you are entering your account number correctly — it is usually a 10-digit number on your bill. If you are still having trouble, you can call PG&E customer service at 1-800-752-4743 and they can help you log in or create a new account over the phone.

Frequently Asked Questions

Is it safe to pay my PG&E bill online?

Yes. PG&E uses encryption to protect your banking and personal information when you log in and pay. Your data is sent through a find connection, the same way banks protect online banking. Never share your password with anyone, and always log in through pge.com or the official PG&E mobile app — do not click links in emails claiming to be from PG&E.

Can I pay without creating an online account?

Yes. You can pay by phone at 1-800-752-4743, by mail by sending a check to the address on your bill, or in person at a PG&E payment location. You can also pay through third-party bill pay services if your bank offers them. Creating an online account is optional but lets you see your balance and payment history anytime.

What if my payment was rejected?

If your payment failed, you will see an error message on the screen explaining why — usually because the card or bank account information was entered incorrectly or your account does not have enough funds. Correct the information and try again. If the problem continues, call PG&E at 1-800-752-4743 to troubleshoot with a representative.

Can I change my payment due date?

You can choose the day your automatic payment comes out each month, but you cannot change when your bill is due. Your due date is set by PG&E based on your meter reading cycle. If you want to pay before the due date, you can pay anytime online without penalty.

Do I need to create a separate account for each property I own?

Yes. Each PG&E service address has its own account number and bill. You create a separate online account for each address using that address's account number. You can link multiple accounts to the same email address so you can manage them all in one place.