How to Pay Your PG&E Bill Online

Paying your PG&E bill through PG&E.com

You can pay your Pacific Gas and Electric (PG&E) bill directly on PG&E.com without setting up an account. Go to pge.com, look for the "Pay My Bill" option on the homepage, and enter your account number (found on your bill) and ZIP code. The site will show your balance and let you pay with a debit card, credit card, or bank account. Payment usually posts within one business day.

If you pay with a credit or debit card, PG&E charges a convenience fee — the amount depends on the payment processor they use that day, but you'll see the fee before you confirm the payment. Bank account payments (ACH transfers) have no fee. You can also choose to pay the full balance or a partial amount.

One-time payments through PG&E.com are processed when ready, but the money may take a business day to show on your account. If your bill is due soon, pay at least two business days before the due date to avoid a late payment.

Key Takeaways

• You do not need to create a PG&E account to make a one-time payment — just enter your account number and ZIP code on the Pay My Bill page.
• Credit and debit card payments include a convenience fee that varies by processor; bank account payments have no fee.
• Payments post within one business day, so pay at least two business days before your due date to avoid late fees.
• You can pay your full balance or any partial amount through the website.
• If you want to set up automatic monthly payments, you will need to create a free online account.

Setting up automatic payments on your PG&E account

If you want your bill paid automatically each month, you'll need to create a free account on PG&E.com. Click "Create Account" on the homepage, enter your email and a password, and verify your identity by providing your account number and ZIP code. Once you're logged in, go to "Billing & Payment" and select "Automatic Payment."

Choose your payment method (bank account or credit/debit card) and the date you want the payment to come out each month. PG&E will deduct the full bill amount on that date. You can change or stop automatic payments anytime by logging back into your account.

Bank account payments are free; credit and debit card automatic payments also charge a convenience fee. The fee is the same as one-time card payments and will be added to your bill.

What information you need to pay online

For a one-time payment without an account, you need your PG&E account number and ZIP code. Your account number is printed on your bill in the upper right corner.

If you're setting up automatic payments or creating an account, you'll also need a valid email address and a password of your choice. For payment, you'll need either a bank account number and routing number (for ACH payments) or a debit or credit card number, expiration date, and CVV.

Payment methods and fees

PG&E accepts three payment methods online: bank account (ACH), debit card, and credit card. Bank account payments are free and typically post within one business day. Debit and credit card payments include a convenience fee that PG&E does not set — it comes from the payment processor and varies. You'll see the exact fee before you confirm the payment, so you can choose whether to proceed.

The convenience fee is added to your bill, not charged separately. If you use a credit card, your credit card company may also charge you a cash advance fee or treat the payment as a purchase — check your card's terms.

Troubleshooting common payment issues

If your payment is rejected, the most common reason is a mismatch between the ZIP code you entered and the one on file with PG&E. Double-check that you're using the service address ZIP code, not your mailing address ZIP code if they're different. If the problem persists, call PG&E at 1-800-752-7343 to confirm your account details.

If you paid but don't see the payment reflected on your account, wait one business day — online payments take time to process even though they're submitted when ready. If more than one business day has passed and the payment still doesn't show, contact PG&E to confirm the payment went through.

If you need to cancel a payment you just made, call PG&E right away. Payments submitted through the website can sometimes be stopped if you contact them before the transaction is processed, but this depends on timing.

Paying by phone or mail if you can't use the website

You can also pay your PG&E bill by phone at 1-800-752-7343. Have your account number ready and a debit or credit card. Phone payments are processed the same day and post within one business day. A convenience fee applies to card payments made by phone, just as it does online.

To pay by mail, write a check or money order payable to "PG&E" and include your account number on the check. Mail it to the address on your bill — this is usually a lockbox address, not a PG&E office. Mail payments take 7 to 10 business days to reach PG&E and post to your account, so send payment at least two weeks before your due date.

Frequently Asked Questions

Do I need a PG&E online account to pay my bill?

No. You can make a one-time payment on pge.com without logging in — just enter your account number and ZIP code on the Pay My Bill page. You only need an account if you want to set up automatic monthly payments or manage your account online.

How long does it take for my payment to show up?

Payments submitted online post within one business day. If you pay by phone, the same timeline applies. Mail payments take 7 to 10 business days. The due date on your bill is what matters for avoiding late fees, so plan accordingly.

Can I pay with a credit card without a fee?

No. Credit card and debit card payments online or by phone include a convenience fee set by the payment processor. Bank account payments have no fee. You'll see the fee amount before you confirm the payment.

What if I want to pay only part of my bill?

You can enter any amount you want to pay on the Pay My Bill page — it doesn't have to be the full balance. The remaining balance will be due on your next billing cycle, and interest or late fees may explore if you don't pay the full amount by the due date.

Can I change or cancel an automatic payment?

Yes. Log into your PG&E account, go to "Billing & Payment," and select "Automatic Payment" to change the date, amount, or payment method, or to stop automatic payments. Changes take effect on your next billing cycle.