How to Pay Your PGW Bill Online, by Phone, or by Mail

PGW Bill Pay Methods and Where to Start

PGW (Philadelphia Gas Works) offers several ways to pay your natural gas bill: online through their website, by phone, by mail, in person at payment centers, or through automatic bank transfers. The fastest and most convenient method is online through your PGW account, which processes when ready and requires no fees. If you do not have internet access or prefer to speak with someone, phone payment is available during business hours.

Your bill arrives monthly and shows the amount due, the due date, and all available payment methods. The due date is typically 21 days after the bill is issued. Paying after the due date may result in a late fee, and non-payment can lead to service disconnection after a notice period.

Key Takeaways

• PGW's online payment portal at www.pgworks.com processes payments the same day and charges no fee, making it the fastest option if you have your account number and a bank account or debit card.
• Phone payments through PGW's automated system or a representative are available 24/7 for automated payments and during business hours for agent-assisted calls, but require your account number and payment method ready.
• Mail payments should be sent to the address printed on your bill at least 10 business days before the due date to arrive on time, and include your account number on the check or money order.
• Automatic bank transfers (autopay) through your PGW account prevent missed payments and late fees, though you can cancel or modify them anytime through your online account.
• If you cannot pay the full amount by the due date, contact PGW directly to discuss a payment plan or hardship options before your account falls behind.

Paying Online Through Your PGW Account

Log in to your account at www.pgworks.com using your account number and password. If you do not have an online account, you can create one by entering your account number, zip code, and email address. Once logged in, select "Pay My Bill" or "Make a Payment" from the menu.

Enter the amount you wish to pay (the full amount due or a partial payment) and choose your payment method: debit card, credit card, or bank account. Payments from a bank account are free; credit and debit card payments may include a processing fee, which PGW will show you before you confirm. The payment processes when ready, and you will receive a confirmation number by email.

You can also set up automatic monthly payments through your online account. Select the autopay option, choose your payment method and the date you want the payment to occur each month, and confirm. You can change or cancel autopay anytime by logging back into your account.

Paying by Phone

Call PGW's automated payment line at 215-235-1212 to pay 24 hours a day, 7 days a week without speaking to anyone. Have your account number and debit card or bank account information ready. The system will guide you through entering the payment amount and confirming the transaction. You will receive a confirmation number at the end of the call.

If you prefer to speak with a representative, call the same number during business hours (Monday through Friday, 8 a.m. to 5 p.m. Eastern Time) and press the option to speak with an agent. An agent can answer questions about your bill, discuss payment plans if you cannot pay in full, or process your payment while you are on the phone.

Phone payments are processed the same day if made before 5 p.m. Eastern Time on a business day. Payments made after hours or on weekends are processed the next business day.

Paying by Mail

Write a check or money order for the amount due and include it with the payment stub from your bill. Write your account number on the check or money order itself. Mail the payment to the address printed on your bill's payment stub, not to PGW's main office address.

Mail payments take 7 to 10 business days to arrive and be processed. To may support your payment reaches PGW by the due date, mail it at least 10 business days before that date. If you pay by mail, keep a copy of the check or money order number and the date you mailed it in case you need to track the payment later.

Do not mail cash. If your check is lost or delayed, PGW may assess a late fee even though you mailed the payment on time. For this reason, mail payment is the least reliable method and should be used only if you have no other option.

In-Person Payment at PGW Locations

PGW operates payment centers in Philadelphia where you can pay in person with cash, check, or debit card. Bring your bill or account number and your payment method. Payment centers are located at select PGW offices and partner locations throughout the city. You can find the nearest location and hours on the PGW website or by calling 215-235-1212.

In-person payments are processed when ready, and you receive a receipt on the spot. This method is useful if you do not have a bank account or prefer to pay with cash. However, hours are limited to business hours, and you must travel to a payment center.

What Happens If You Miss a Payment

If your payment does not arrive by the due date, PGW will add a late fee to your account. The amount of the late fee is shown on your bill. After 30 days of non-payment, PGW will send a disconnection notice warning that your service will be shut off if you do not pay within a specified period (usually 10 to 15 days).

If your service is disconnected, you must pay the full amount owed plus a reconnection fee to restore gas service. Reconnection can take several business days to schedule. If you receive a disconnection notice, contact PGW when ready at 215-235-1212 to discuss a payment plan or hardship program that may help you avoid disconnection.

PGW offers payment plans for customers who cannot pay the full amount at once. You can arrange a plan by phone or through your online account. Plans typically allow you to spread the amount owed over several months while continuing to pay your current monthly bill.

Setting Up Autopay to Avoid Late Payments

Automatic payments are the most reliable way to may support you never miss a due date. Once you set up autopay through your online account, PGW withdraws the payment automatically on the date you choose each month. You can select the full bill amount or a fixed amount if you prefer to pay in installments.

Autopay works with both bank accounts (no fee) and debit cards (may include a small fee). You can change the payment date, the amount, or cancel autopay entirely at any time through your online account. If your bank account or card information changes, update it in your account to prevent failed payments.

If a payment fails because your bank account or card is closed or has insufficient funds, PGW will attempt to collect the payment again. If the second attempt fails, you will be notified and charged a failed payment fee. Update your payment method when ready to avoid service disconnection.

Frequently Asked Questions

Can I pay my PGW bill with a credit card online?

Yes, you can pay with a credit card through the PGW website or by phone. However, PGW charges a processing fee for credit card payments, typically 2 to 3 percent of the payment amount. Paying with a debit card or bank account through the online portal has no fee, so that is the cheapest option if you have access to those payment methods.

What if I cannot pay my full bill by the due date?

Contact PGW at 215-235-1212 before the due date to discuss a payment plan. PGW can spread your bill over several months, allowing you to pay a portion now and the rest over time. You must continue paying your current monthly bill while on a plan. If you are experiencing financial hardship, ask about PGW's hardship programs, which may offer additional support.

How long does it take for a payment to show on my account?

Online and phone payments process the same day if made before 5 p.m. Eastern Time on a business day and appear in your account within 24 hours. Mail payments take 7 to 10 business days to arrive and process. In-person payments appear in your account when ready.

What should I do if my service was disconnected?

Pay the full amount owed plus the reconnection fee, then call PGW at 215-235-1212 to schedule reconnection. Reconnection typically takes 1 to 3 business days. If you cannot pay the full amount, ask about a payment plan before requesting reconnection.

Can I change my autopay date or amount?

Yes, log into your PGW account and select the autopay option to change the payment date, the amount, or cancel autopay entirely. Changes take effect on your next scheduled payment date. If you need to change autopay before your next payment, call 215-235-1212 to speak with an agent.