How to Pay Your PGW Bill Online, by Phone, or Mail

PGW bill payment methods and where to send your money

PGW (Philadelphia Gas Works) is the natural gas utility serving Philadelphia and surrounding areas. You can pay your bill through their website, by phone, by mail, or in person at a payment center. The method you choose depends on how quickly you need the payment to reach them and whether you want to set up automatic payments.

PGW does not charge a fee for payments made through their website or by phone using a bank account. Credit card and debit card payments through their website carry a processing fee. Payments by mail take 7 to 10 business days to arrive, so mail is not the right choice if your bill is due soon.

Your account number appears on your bill and you will need it for any payment method. If you have lost your bill, you can find your account number by logging into your PGW online account or by calling their customer service line.

Key Takeaways

• PGW's website and phone line both accept bank account payments with no fee, making them the cheapest payment routes.
• Credit and debit card payments through the website charge a processing fee, but phone payments by card do not.
• Mail payments take 7 to 10 business days, so use mail only if your due date is at least two weeks away.
• Automatic payments from your bank account can be set up through your PGW online account to avoid missing a due date.
• PGW payment centers in Philadelphia accept cash, check, and card payments in person during business hours.

Paying online through the PGW website

Go to pgworks.com and log into your account using your account number and password. If you do not have an online account, you can create one by entering your account number and the zip code associated with your service address. Once logged in, select "Pay My Bill" or a similar option in the account menu.

You will be asked to choose a payment method. Bank account (checking or savings) payments are free. Credit card and debit card payments charge a fee that PGW displays before you confirm the payment. Enter the amount you want to pay—you can pay your full bill or a partial amount—and choose the date you want the payment to be processed. Payments submitted before 5 p.m. Eastern Time on a business day are usually processed the same day.

After you submit the payment, PGW will show you a confirmation number. Write this down or take a screenshot. You will receive an email confirmation as well if you have an email address on file with PGW.

Paying by phone

Call PGW's automated payment line at 215-235-1212. You will need your account number and a bank account or card number ready. The system will guide you through entering your information and choosing a payment date. Bank account payments are free; card payments do not charge a fee when paid by phone, unlike website payments.

If you prefer to speak to a person, call the same number and ask to be transferred to a customer service representative. They can process your payment over the phone and answer questions about your account. Wait times vary depending on call volume.

Payments submitted by phone before 5 p.m. Eastern Time on a business day are processed the same day. You will receive a confirmation number at the end of the call.

Paying by mail

Write a check or money order payable to PGW. Include your account number on the check. Mail it to the address shown on your bill—this address changes depending on which PGW office handles your account, so always use the address printed on your current bill rather than an old one.

Mail payments take 7 to 10 business days to arrive and be processed. If your due date is fewer than 10 days away, do not use mail. PGW will not consider your payment on time if it arrives after the due date, even if you mailed it before the important date. If you are concerned about timing, use online or phone payment instead.

Paying in person at a PGW payment center

PGW operates payment centers in Philadelphia where you can pay in cash, by check, or by card. Bring your account number or your bill. Payment centers are open during standard business hours, typically Monday through Friday from 8 a.m. to 5 p.m. The exact hours and locations vary, so check pgworks.com or call 215-235-1212 to find the center nearest you and confirm its hours before you go.

Payments made in person are processed when ready, so this method is useful if you need to pay urgently and do not have online or phone access. Some payment centers may have a line, especially near the due date, so plan extra time.

Setting up automatic payments

Automatic payments remove the risk of forgetting to pay or missing a due date. Log into your PGW online account, go to the payment or billing section, and look for an option to set up autopay or recurring payments. You will enter your bank account information and choose the date each month when you want the payment to come out of your account.

Most people set the payment date a few days before the due date to may support it arrives on time. You can change or cancel automatic payments at any time through your online account. PGW will send you a reminder email before each automatic payment is processed.

What to do if you cannot pay your full bill

If you cannot pay the full amount by the due date, contact PGW before the due date to discuss your options. You may be able to set up a payment plan that spreads the balance over several months. PGW also has hardship programs for customers facing financial difficulty; call 215-235-1212 to ask about programs in your area.

Paying even a partial amount by the due date shows good faith and may prevent a late fee or service disconnection. Do not wait until after the due date to contact PGW—reaching out before the important date gives you more options.

Frequently Asked Questions

What happens if I pay after the due date?

PGW will charge a late fee, usually around 1.5% of your bill, though the exact amount varies. If your account falls significantly behind, PGW may disconnect your service. Reconnection requires payment of the full balance plus a reconnection fee.

Can I pay someone else's PGW bill?

Yes, if you have their account number. You can pay online, by phone, or by mail using their account number. The payment will be applied to their account. If you are paying in person at a payment center, bring the account number or the bill.

Is there a fee for paying online with my bank account?

No. PGW does not charge a fee for bank account payments made through their website or by phone. Credit and debit card payments through the website do charge a fee, but card payments by phone do not.

How long does it take for my online payment to show up on my account?

Payments submitted before 5 p.m. Eastern Time on a business day are usually processed the same day and appear in your online account within 24 hours. Payments submitted after 5 p.m. or on weekends are processed the next business day.

What if I need to dispute a charge on my bill?

Contact PGW customer service at 215-235-1212 before you pay. Explain the issue and ask about the charge. Do not withhold payment unless PGW tells you to; withholding payment can result in late fees and service disconnection even if a dispute is pending.