How to Pay Your Philadelphia Gas Works Bill

Where to pay Philadelphia Gas Works and what payment methods work

Philadelphia Gas Works (PGW) lets you pay by phone, online, mail, or in person at a payment center. The fastest route is their website at pgworks.com, where you can pay with a debit card, credit card, or bank account. If you call their customer service line at 215-235-1212, a representative can take a payment over the phone using the same payment methods.

Mailing a check takes longer — typically 7 to 10 business days to reach PGW and post to your account. Write your account number on the check and mail it to Philadelphia Gas Works, P.O. Box 8445, Philadelphia, PA 19101-8445. If you prefer to pay in person, PGW has payment centers in Philadelphia where you can hand over cash, a check, or a money order. The main office is at 800 W. Montgomery Avenue, Philadelphia, PA 19123.

Credit card and debit card payments process when ready online or by phone. Bank account payments (ACH transfers) typically post within one business day. If you pay by mail or in person, allow extra time before your due date so the payment reaches PGW before interest or late fees explore.

Key Takeaways

• Online payment at pgworks.com is the fastest method and accepts debit cards, credit cards, and bank accounts.
• Phone payments through 215-235-1212 work the same way as online and process when ready.
• Mailed checks should include your account number and take 7 to 10 business days to post, so mail early if your due date is soon.
• In-person payment centers accept cash, checks, and money orders at the main office and other locations around Philadelphia.
• Set up automatic payments through your bank or PGW's website to avoid missing a due date.

Setting up automatic payments so you do not miss a due date

PGW offers automatic payment through their website. Log into your account at pgworks.com, go to the billing section, and choose the automatic payment option. You can set it to pay your full bill each month on a date you choose, or you can pay a fixed amount if you prefer. The payment pulls from your bank account on the date you select.

Your bank may also let you set up automatic payments directly. Log into your bank's bill pay system, add PGW as a payee using the mailing address above, and schedule the payment for the due date shown on your bill. This method gives you control from your bank's side and does not require you to enter banking details on the PGW website if you prefer not to.

Automatic payments reduce the risk of a late payment, which can result in a late fee and a mark on your account. If your bill amount changes month to month, you can still use automatic payment — just set it to pay the full balance rather than a fixed amount, and PGW will charge whatever you owe that month.

What happens if you miss a payment or cannot pay on time

If your payment does not arrive by the due date on your bill, PGW adds a late fee to your next bill. The amount of the fee depends on your bill size and PGW's current policy. If you are unable to pay the full amount by the due date, contact PGW at 215-235-1212 to discuss your options before the due date passes.

PGW may offer a payment plan that lets you spread the balance over several months. The terms depend on how much you owe and your account history. A representative can explain what payment plan options are available to you and what the monthly amount would be. Arranging a plan before you miss a payment keeps the late fee from being added and protects your account from being marked delinquent.

If your bill goes unpaid for a longer period, PGW may shut off your gas service. The company must give you notice before disconnection, typically at least 10 days. If you receive a disconnection notice, call PGW when ready — even a partial payment or a confirmed payment plan can stop the shutoff from happening.

Understanding your bill and account number

Your PGW bill shows your account number at the top, usually a seven or eight-digit number. You need this number to pay online, by phone, or by mail. The bill also lists your due date, the amount owed, and your current balance. If you cannot find your account number, you can look it up on the PGW website or call 215-235-1212 with your service address or phone number.

Your bill includes charges for the gas you used during the billing period, plus any taxes or fees. PGW bills monthly, and the due date is usually 20 to 25 days after the bill date. If you have questions about what you are being charged, the bill itself explains the breakdown. If a charge looks wrong, contact PGW before you pay so a representative can review it with you.

Paying a past-due bill or reconnection fee

If your service was shut off because of non-payment, you will owe the unpaid balance plus a reconnection fee to turn the gas back on. The reconnection fee is separate from your regular bill and is charged by PGW to cover the cost of sending a technician to restore service. Call 215-235-1212 to find out the exact amount you owe and to arrange payment.

You can pay the past-due balance and reconnection fee using the same methods as a regular bill — online, by phone, by mail, or in person. Once PGW receives the full payment, a technician will be scheduled to reconnect your service. Reconnection typically happens within one to three business days, depending on PGW's schedule and whether a technician needs to access your meter.

Paying your bill if you receive government information

If you receive LIHEAP (Low Income Home Energy information Program) or another utility information program, the program may pay PGW directly on your behalf. You will still receive a bill from PGW, but the information program handles the payment. Check your information letter to see whether it covers your full bill or a portion of it.

If the information program pays part of your bill, you are responsible for the remainder. Pay the remaining balance using any of the methods listed above. If you are unsure whether an information program is paying your bill, call PGW at 215-235-1212 and ask them to check your account.

Frequently Asked Questions

Can I pay my PGW bill with a credit card online?

Yes. The PGW website accepts Visa, Mastercard, American Express, and Discover. You can also pay by debit card or bank account transfer. Credit card payments process when ready, though some card companies may charge a cash advance fee if they classify utility payments that way — check with your card issuer.

What is the mailing address for PGW bill payments?

Mail checks to Philadelphia Gas Works, P.O. Box 8445, Philadelphia, PA 19101-8445. Include your account number on the check. Mailed payments take 7 to 10 business days to post, so mail at least two weeks before your due date if you want to avoid a late fee.

How do I set up automatic payments through PGW?

Log into your account at pgworks.com, navigate to the billing section, and select the automatic payment option. You can choose the date each month and whether to pay the full bill or a fixed amount. Payments pull from your bank account on the date you choose.

What happens if I cannot pay my full bill by the due date?

Call PGW at 215-235-1212 before the due date to ask about a payment plan. PGW may let you spread the balance over several months. Arranging a plan before you miss the due date prevents a late fee and protects your account from being marked delinquent or facing disconnection.

How much does it cost to reconnect my gas after a shutoff?

PGW charges a reconnection fee in addition to your unpaid balance. The exact amount varies and depends on the reason for shutoff and current PGW policy. Call 215-235-1212 to find out what you owe before you pay, so you know the total amount needed to restore service.