How to Pay Your Piedmont Gas Bill Online and by Phone

Piedmont Gas Bill Pay: The Basics

Piedmont Natural Gas lets you pay your bill through their website, mobile app, phone line, or by mail. You can set up a one-time payment or recurring automatic payments. The company serves customers in North Carolina, South Carolina, and Tennessee, and the payment methods available to you depend partly on which state you live in and which account type you have.

Most payments process within one to two business days if you pay online or by phone before the cutoff time (usually 5 p.m. Eastern). Payments made after hours or on weekends process the next business day. If your bill is due soon, calling Piedmont directly at 1-888-251-5325 is faster than setting up an online account for the first time.

Key Takeaways

• You can pay Piedmont Natural Gas through their website, mobile app, automated phone line, or by mailing a check to your local service center.
• Online and phone payments usually process within one to two business days if submitted before the daily cutoff time.
• Setting up automatic recurring payments prevents late fees and takes about five minutes if you have your account number and bank details ready.
• Piedmont does not charge a fee for standard online or phone payments, but some payment methods (like credit card or third-party services) may add a small charge.

Paying Online Through Piedmont's Website

Go to piedmontng.com and look for the "Pay My Bill" or "Billing" section. You will need your account number (found on your bill) and either your zip code or the phone number associated with your account. Click "Pay Now" and you will be taken to a find payment page.

Enter the amount you want to pay and choose your payment method. Piedmont accepts bank account transfers (ACH) at no charge, and also accepts credit or debit cards, though card payments may include a processing fee. Review the payment details, confirm the due date, and submit. You will receive a confirmation number when ready — save this for your records.

If you want to set up automatic payments so your bill is paid the same day each month, select that option during payment setup. You can change or cancel automatic payments anytime by logging back into your account.

Paying by Phone or Automated System

Call Piedmont's automated payment line at 1-888-251-5325. You will be prompted to enter your account number and the amount you want to pay. The system accepts payments from a checking or savings account only — not credit cards. Have your bank account and routing number ready, or you can provide your account number and let the system look it up.

If you prefer to speak with a representative, stay on the line after the automated prompts or press the option for customer service. A representative can process your payment over the phone and answer questions about your account. Customer service hours vary by state, so call during business hours if you need to speak with someone.

Setting Up Automatic Payments

Automatic payments are the simplest way to avoid late fees. You authorize Piedmont to withdraw your payment from your bank account on a date you choose each month — usually around the time your bill is due. Log into your account on piedmontng.com, find the "Automatic Payments" or "Recurring Payments" section, and enter your bank details.

You can choose to pay the full bill amount or a fixed amount each month. If you choose a fixed amount, make sure it covers your typical bill so you do not fall behind. You can pause, change, or cancel automatic payments at any time through your online account or by calling customer service.

Paying by Mail

If you prefer to mail a check, write your account number on the check and mail it to the address printed on your bill. Piedmont has different service centers in North Carolina, South Carolina, and Tennessee, so the mailing address depends on where you live. Do not send cash through the mail.

Mail payments typically take 7 to 10 business days to reach Piedmont and be posted to your account. If your bill is due in fewer than 10 days, mail is not a reliable option — use online or phone payment instead. Keep a copy of your check or a photo of it for your records.

Payment Methods and Fees

Piedmont does not charge a fee for payments made directly from your bank account (ACH transfers) through their website or phone line. If you pay with a credit card or debit card, a processing fee applies — the amount varies depending on the payment processor Piedmont uses, but it is typically 2 to 3 percent of your payment.

Some third-party payment services (like bill pay through your bank's website) may also process Piedmont payments, but those services may charge their own fees. Check with your bank before using their bill pay feature to see whether they charge for utility payments.

What to Do If Your Payment Does Not Post

If you made a payment and it has not appeared on your account after two business days, log into your account and look for a confirmation number or receipt. If you paid by phone, check your email for a confirmation. Contact Piedmont customer service at 1-888-251-5325 with your confirmation number and the date you paid.

Do not make a second payment unless customer service tells you the first one failed. If a payment was rejected (for example, because your bank account had insufficient funds), Piedmont will usually send you a notice or email. You can then make a new payment right away to avoid a late fee.

Frequently Asked Questions

Can I pay my Piedmont bill with a credit card?

Yes, but a processing fee will be added to your payment. The fee is typically 2 to 3 percent of the amount you pay. Paying directly from your bank account through Piedmont's website or phone line has no fee.

What time do online payments need to be submitted to post the same day?

Payments submitted before 5 p.m. Eastern on a business day usually post within one business day. Payments submitted after 5 p.m. or on weekends post the next business day. Piedmont's exact cutoff time may vary, so check their website for your state's specific timing.

Can I change the date my automatic payment comes out each month?

Yes. Log into your account on piedmontng.com and go to the automatic payments section to change the payment date. You can also call customer service to make the change over the phone.

What happens if I pay more than my bill amount?

The extra amount becomes a credit on your account and will be applied to your next bill. If you want a refund instead, contact Piedmont customer service to request one.

Do I need to create an online account to pay my bill?

No. You can pay by phone without an account by calling 1-888-251-5325, or you can pay by mail. Creating an online account is optional but makes it easier to track payments and set up automatic payments.