How to Pay Your Piedmont Natural Gas Bill Online and by Mail

Piedmont Natural Gas offers multiple ways to pay your bill each month

Piedmont Natural Gas serves customers in North Carolina, South Carolina, and Tennessee. You can pay your bill online through their website, by phone, by mail, or in person at a payment location. The method you choose depends on how quickly you need the payment processed and whether you prefer to handle it yourself or set up automatic payments.

Most customers use online bill pay because it's available 24 hours a day and shows your payment status when ready. If you don't have internet access or prefer not to pay online, phone and mail options work just as well — they straightforward take longer to process.

Key Takeaways

• You can pay online at piedmontng.com using your account number and a debit card, credit card, or bank account.
• Phone payments go through Piedmont's automated system at 1-800-752-7504 or through a representative during business hours.
• Mail payments should be sent to the address on your bill and typically take 7 to 10 business days to reach Piedmont's office.
• Setting up automatic payments from your bank account removes the need to remember due dates and reduces the risk of late fees.
• If your payment is due within three business days, use online or phone payment rather than mail to avoid a late fee.

Paying online through Piedmont's website

Go to piedmontng.com and look for the "Pay My Bill" or "Bill Pay" link on the homepage. You'll need your account number, which appears on your bill, and the amount you want to pay. The website accepts debit cards, credit cards, and direct bank account transfers.

Online payments typically post to your account within one business day. You can pay the full amount due, a partial payment, or set up a one-time automatic payment for future months. After you submit payment, the system gives you a confirmation number — save this in case you need to reference the transaction later.

If you don't have your bill in front of you, you can create an online account at piedmontng.com to view your account number, current balance, and payment history. This account also lets you set up recurring automatic payments so you never miss a due date.

Paying by phone

Call Piedmont Natural Gas at 1-800-752-7504 to pay by phone. The automated system accepts debit cards and credit cards 24 hours a day. If you prefer to speak with a representative, call during business hours — typically Monday through Friday, 8 a.m. to 5 p.m. in your local time zone.

Have your account number and payment method ready when you call. The representative or automated system will confirm the amount, process the payment, and provide a confirmation number. Phone payments usually post within one business day, the same as online payments.

Paying by mail

Write a check or money order payable to Piedmont Natural Gas and include your account number on the check. Mail it to the address printed on your bill — this address changes based on which state you live in, so always use the address on your current bill rather than a previous one.

Mail payments typically take 7 to 10 business days to arrive and be processed. If your bill is due in fewer than 10 days, mail is not a reliable option — use online or phone payment instead to avoid a late fee. Include only your check or money order; do not send cash through the mail.

Setting up automatic payments

Automatic payments deduct money from your bank account on a date you choose, usually around your bill's due date. You set this up through piedmontng.com by entering your bank account and routing number, or by calling 1-800-752-7504 and asking a representative to set it up for you.

Automatic payments remove the risk of forgetting to pay and incurring a late fee. You can change or cancel automatic payments at any time through your online account or by calling customer service. If you want to pay a different amount in a particular month, you can make a one-time manual payment in addition to or instead of the automatic payment.

What happens if you miss a payment

Piedmont Natural Gas typically charges a late fee if your payment arrives after the due date shown on your bill. The amount of the late fee varies by state and is listed in your service agreement. If you're unable to pay by the due date, contact Piedmont as soon as possible to discuss your options — some customers may be able to set up a payment plan.

If your account falls significantly behind, Piedmont may disconnect your service. The company must provide notice before disconnection, and the notice period varies by state. If you receive a disconnection notice, contact Piedmont when ready to discuss payment arrangements or to learn about any hardship programs that may be available in your area.

Frequently Asked Questions

Is there a fee to pay my Piedmont bill online?

Piedmont does not charge a fee to pay online using a direct bank account transfer. If you pay with a debit or credit card, a processing fee may explore — the website will show you the fee amount before you confirm payment.

Can I pay someone else's Piedmont bill?

Yes, you can pay another person's bill if you have their account number. You'll need to enter their account number when you pay online or by phone. The payment will be credited to their account, not yours.

How do I know if my payment went through?

Online and phone payments show a confirmation number when ready after processing. Check your online account the next business day to see the payment posted to your account. For mail payments, allow 7 to 10 business days and then check your account or call 1-800-752-7504 to confirm.

What if I pay too much?

If you overpay, the extra amount becomes a credit on your account and will be applied to your next bill. You can also request a refund by contacting Piedmont at 1-800-752-7504.

Can I set up automatic payments for a partial amount?

Yes, you can set automatic payments for any amount you choose — the full bill, a partial payment, or a fixed dollar amount. You can change the amount or cancel automatic payments at any time through your online account.