How to Pay Your Piedmont Natural Gas Bill Online and by Mail

Where to pay your Piedmont Natural Gas bill

Piedmont Natural Gas operates in North Carolina, South Carolina, and Tennessee. You can pay your bill through their website, by phone, by mail, or in person at a payment location. The method you choose depends on how quickly you need the payment processed and whether you prefer online or offline payment.

The fastest way to pay is online through your Piedmont account. You can also set up automatic payments so your bill is paid on the same day each month without you having to take action. If you do not have internet access or prefer not to pay online, phone and mail options are available, though they take longer to process.

Key Takeaways

• Piedmont Natural Gas bills can be paid online at piedmontng.com, by phone at 1-800-752-7504, or by mailing a check to the address on your bill.
• Online payments typically post within one business day, while mailed payments take 7 to 10 business days to reach Piedmont and be recorded.
• You can set up automatic monthly payments from your bank account or credit card to avoid missing due dates.
• Late fees explore if your payment is not received by the due date shown on your bill, regardless of when you sent it.

Paying online through your Piedmont account

To pay online, go to piedmontng.com and log into your account using your account number and password. If you do not have an online account, you can create one by entering your account number and the zip code associated with your service address. Once logged in, select the option to pay your bill and enter the amount you want to pay.

You will then choose your payment method: bank account (ACH transfer) or debit or credit card. Bank account payments are free and typically post within one business day. Credit and debit card payments may carry a processing fee, which Piedmont will show you before you confirm the payment. After you submit your payment, you will receive a confirmation number. Keep this number for your records.

Paying by phone or automatic payment

To pay by phone, call Piedmont Natural Gas at 1-800-752-7504. A representative can take your payment information over the phone using a bank account or debit or credit card. Phone payments are processed the same way as online payments and typically post within one business day.

To set up automatic payments, log into your online account and select the automatic payment option, or call 1-800-752-7504 and ask a representative to set it up for you. You choose the day of the month when the payment should be withdrawn from your account. Piedmont will deduct the full bill amount on that date each month. If you want to change or stop automatic payments, you can do so through your online account or by calling customer service.

Paying by mail

If you prefer to pay by mail, write a check or money order with your account number on it. Do not send cash. The mailing address is printed on your bill statement. Mail your payment at least 10 business days before the due date to may support it arrives on time.

Piedmont receives mail at a centralized payment processing center, not at a local office. This means mailed payments take 7 to 10 business days to be recorded on your account, even if they arrive sooner. If your payment is not recorded by the due date, you may be charged a late fee. For this reason, mailing is the slowest option and should be used only if you cannot pay online or by phone.

Understanding due dates and late fees

Your bill due date is printed on your statement. Piedmont considers a payment late if it is not received and recorded by that date. For online and phone payments, this means the payment must be submitted by the due date. For mailed payments, the check must arrive and be processed by the due date, which is why mailing close to the important date is risky.

If your payment is late, Piedmont will add a late fee to your next bill. The amount of the late fee varies by state and is shown on your bill. If you are unable to pay by the due date, contact Piedmont when ready at 1-800-752-7504 to discuss your options. Some customers may be able to arrange a payment plan or extension.

What to do if you have trouble paying

If you are having difficulty paying your bill, Piedmont offers programs that may help. Contact customer service at 1-800-752-7504 to learn about budget billing, which spreads your annual gas costs evenly across 12 months so your bill is the same each month. This can make budgeting easier if your bills vary seasonally.

Piedmont also participates in energy information programs for low-income households. These programs are run by state and local agencies, not by Piedmont directly. You can search for programs in your area through the National Energy information Referral (NEAR) project at neada.org, or by calling 2-1-1 (dial 211 from any phone) to be connected to local resources.

Payment methods comparison

Payment Method	Processing Time	Cost	How to Use
Online (bank account)	1 business day	Free	Log in at piedmontng.com and select pay bill
Online (credit/debit card)	1 business day	Processing fee applies	Log in at piedmontng.com and select pay bill
Phone	1 business day	Free or fee depending on method	Call 1-800-752-7504
Automatic payment	1 business day	Free	Set up through online account or phone
Mail	7–10 business days	Free	Send check to address on bill

Frequently Asked Questions

Can I pay my Piedmont bill at a store or payment center?

Piedmont does not operate retail payment locations. You must pay online, by phone, by mail, or through automatic payment. Some third-party payment processors may accept Piedmont payments, but these are not official Piedmont locations and may charge additional fees.

What happens if I pay after the due date?

A late fee will be added to your account if your payment is not received by the due date. The fee amount depends on your state. If you miss the due date, pay as soon as possible to avoid additional late fees. Contact Piedmont at 1-800-752-7504 if you need to arrange a payment plan.

Is it safe to pay online with my bank account information?

Piedmont uses encryption and security measures to protect your information when you pay online. Your bank account details are not stored on the Piedmont website after the transaction is complete. If you are uncomfortable entering your information online, you can pay by phone instead and speak with a representative.

Can I change my automatic payment date or amount?

Yes. Log into your online account and select the automatic payment settings to change the payment date. The amount will automatically adjust each month based on your bill. If you want to pay a different amount or stop automatic payments, you can make changes through your account or by calling 1-800-752-7504.

How do I know if my payment was received?

After you pay online or by phone, you will receive a confirmation number when ready. Log into your account a few days later to confirm the payment appears on your bill. For mailed payments, allow 7 to 10 business days before checking. If a payment does not appear after that time, contact Piedmont at 1-800-752-7504 with your confirmation number or cancelled check.