How to Pay Your Public Storage Bill Online and by Mail

Where to pay your Public Storage bill

Public Storage lets you pay your bill through their website, by phone, by mail, or in person at your storage unit location. The fastest route is their online payment portal at publicstorage.com — you log in with your account number and can pay when ready with a debit card, credit card, or bank account. If you do not have internet access or prefer to speak with someone, you can call their customer service line at 1-800-688-8057 during business hours.

Payments made online typically post to your account within one business day. If you pay by phone, the representative will process your payment right away and give you a confirmation number. Mail payments take longer — usually 7 to 10 business days from the date you send them — so mail is best used only if you cannot pay online or by phone.

In-person payments are also an option at many locations. You can walk into your storage facility during office hours and pay the manager directly, though not all locations accept cash payments, so call ahead to confirm what payment methods they take.

Key Takeaways

• Online payment through publicstorage.com is the fastest method and posts within one business day.
• Phone payments at 1-800-688-8057 process when ready and give you a confirmation number on the call.
• Mail payments take 7 to 10 business days, so send them early if your due date is approaching.
• In-person payments at your storage location are available during office hours, but call first to confirm which payment methods the facility accepts.
• Late fees begin after your due date, so paying before the date shown on your bill avoids additional charges.

Setting up automatic payments

Public Storage offers automatic payment through their website, which deducts your bill from a bank account or card on the same date each month. To set this up, log into your account on publicstorage.com, go to the payment settings section, and enter your bank account or card details. Once you confirm, the payment will happen automatically every month without you having to remember to pay.

Automatic payment is useful if you want to avoid late fees and do not want to think about the bill each month. You can change or cancel automatic payment at any time through your account settings. If you need to pause a payment or make a one-time change, you can do that online as well — just log in a few days before the payment date.

What information you need to pay

To pay your Public Storage bill, you will need your account number, which appears on your bill or in your account on their website. If you are paying online, you will also need your login password. If you are paying by phone, the representative will ask for your account number and the last four digits of the phone number or email address on file.

For mail payments, write your account number on the check or money order and mail it to the address shown on your bill. Do not send cash by mail. If you are paying in person, bring your bill or account number so the manager can explore the payment to the correct unit.

Late payments and what happens next

Public Storage charges a late fee if your payment is not received by the due date shown on your bill. The amount of the late fee varies by location and lease agreement, so check your lease or call customer service at 1-800-688-8057 to find out what your late fee is. Late fees are added to your next bill.

If you miss a payment, Public Storage will send you a notice. If you continue to miss payments, they may lock your unit, preventing you from entering it until the balance is paid in full. In some cases, after a certain number of months of non-payment, Public Storage may sell the contents of your unit to cover the debt, though the exact timeline depends on your state's laws and your lease agreement.

If you are having trouble paying your bill, contact Public Storage customer service right away. They may be able to work out a payment plan or discuss your options before late fees or locks are applied.

Paying a past-due bill

If your bill is past due, you can still pay online, by phone, or by mail using the same methods described above. When you pay online or by phone, the system will show you the total amount owed, including any late fees that have been added. Pay the full amount shown to bring your account current.

If your unit has been locked due to non-payment, you will need to pay the full past-due balance before the lock is removed. Call customer service at 1-800-688-8057 to confirm the exact amount owed and to arrange payment. Once payment is received and processed, the lock is usually removed within one business day.

Refunds and billing disputes

If you believe you were charged incorrectly or paid more than you owed, contact Public Storage customer service to dispute the charge. They will review your account and billing history. If an error is found, they will issue a refund or credit to your account. Refunds by check typically take 7 to 10 business days; refunds to a card or bank account may take 3 to 5 business days.

Keep copies of your payment confirmations and receipts so you have proof of what you paid and when. If you paid by check, keep a copy of the cancelled check from your bank. These documents help resolve disputes quickly if a payment is lost or misapplied.

Frequently Asked Questions

Can I pay my Public Storage bill with a credit card online?

Yes, Public Storage accepts credit cards, debit cards, and bank account payments through their website at publicstorage.com. Some credit card companies may charge a cash advance fee if they classify storage payments as cash advances, so check with your card issuer first if you are concerned.

What if I pay online but my payment does not show up?

Online payments typically post within one business day. If more than one business day has passed and the payment still does not appear, log into your account to check the status, or call customer service at 1-800-688-8057 with your confirmation number. They can look up the payment and tell you when it will post.

Can I get an extension on my due date?

Extensions are not automatic, but you can call customer service at 1-800-688-8057 to discuss your situation. They may be able to adjust your due date or set up a payment plan, depending on your account history and lease agreement. It is better to call before your payment is late rather than after.

Is there a fee for paying by phone?

Public Storage does not charge a fee for phone payments made through their main customer service line at 1-800-688-8057. However, if you use a third-party payment service or a bill pay service offered by your bank, that service may charge a fee — check with them first.

What happens if I move out but still owe a balance?

You are responsible for paying your balance in full, even after you move out and return your keys. If you do not pay, Public Storage may send the debt to a collection agency, which will report it to credit bureaus and may pursue legal action. Pay any remaining balance before you move out to avoid this.