How to Pay Your RGE Bill Online and by Mail

RGE bill payment basics

RGE (Rochester Gas and Electric) is a utility company serving parts of New York. You can pay your RGE bill through their website, by phone, by mail, or in person at payment locations. The method you choose depends on how quickly you need the payment to reach them and whether you want to set up automatic payments.

RGE bills arrive monthly and show your gas and electric usage, charges, and due date. The due date is typically 20 days from the bill date. Payments made online or by phone usually post within one to two business days. Mail payments take longer — typically five to seven business days from when RGE receives them, so plan ahead if you pay by check.

You do not need to create an online account to make a one-time payment, but having an account makes it easier to track your balance, set up automatic payments, and see your payment history.

Key Takeaways

• You can pay RGE bills online at their website, by phone at their customer service number, by mail with a check, or at authorized payment locations in your area.
• Online and phone payments typically post within one to two business days, while mail payments take five to seven business days after RGE receives them.
• Setting up automatic payments through your bank or RGE's website ensures your bill is paid on time each month without manual action.
• If you cannot pay your full bill by the due date, contact RGE before the due date to discuss payment plans or hardship programs.

Paying online through the RGE website

Go to the RGE website and look for the "Pay My Bill" or "Make a Payment" option. You can pay without logging in by entering your account number (found on your bill) and the amount you want to pay. RGE will ask for your payment method — credit card, debit card, or bank account.

If you use a credit or debit card, RGE may charge a convenience fee (the amount varies). Paying directly from your bank account typically has no fee. After you submit your payment, you will receive a confirmation number. Save this number in case you need to verify the payment later.

Online payments are available 24 hours a day, seven days a week. The payment posts to your account within one to two business days. If you need the payment to post by a specific date, submit it at least two business days before your due date to account for processing time.

Paying by phone

Call RGE's customer service number (listed on your bill) to pay over the phone. Have your account number and payment method ready. A representative will walk you through the payment process and give you a confirmation number.

Phone payments are available during RGE's business hours, which are typically Monday through Friday, 8 a.m. to 5 p.m. Eastern Time. Some utility companies offer automated phone payment systems that work outside business hours — ask when you call whether this option is available.

Like online payments, phone payments usually post within one to two business days. There may be a convenience fee if you pay by credit or debit card.

Paying by mail

Write a check or money order for the amount due and mail it to the address shown on your bill. Include your account number on the check so RGE can match the payment to your account. Use the payment envelope that came with your bill if you have it.

Mail payments take five to seven business days after RGE receives them. To avoid a late fee, mail your payment at least 10 days before the due date. If you are close to the due date, use online or phone payment instead.

Keep a record of the check number and the date you mailed it. If the payment does not appear on your account within 10 business days, contact RGE with this information so they can trace it.

Setting up automatic payments

Automatic payments remove the need to remember to pay each month. You can set up automatic payments through the RGE website or by calling customer service. You choose the payment date (usually the due date) and your payment method — bank account or credit/debit card.

Bank account payments typically have no fee. Credit or debit card payments may have a convenience fee. You can change or cancel automatic payments at any time through your online account or by calling RGE.

Automatic payments are useful if your bill amount stays roughly the same each month. If your usage varies significantly by season, you may want to review your bill each month before the automatic payment goes through.

What to do if you cannot pay by the due date

If you cannot pay your full bill by the due date, contact RGE before the due date passes. RGE offers payment plans that let you spread the cost over several months. The terms depend on your situation and account history.

RGE also has hardship programs for customers facing financial difficulty. These programs may offer lower rates, extended payment plans, or bill forgiveness in some cases. Ask about these options when you call — you do not have to wait until your service is shut off to discuss them.

Late fees explore if your payment arrives after the due date. The fee amount is shown on your bill. If you pay late, your next bill may show the late fee added to your balance.

Payment locations and other methods

Some areas have authorized payment locations where you can pay in person with cash or a check. These locations include certain banks, check-cashing services, and retail stores. Call RGE or check their website to find a location near you.

In-person payments at authorized locations usually post within one to two business days. This method is useful if you do not have online access or prefer to pay with cash.

RGE may also offer payment through third-party services like bill payment platforms or mobile apps. Check the RGE website to see which options are currently available in your area.

Frequently Asked Questions

What happens if I pay after the due date?

A late fee will be added to your account. The amount is shown on your bill. Your service will not be shut off when ready, but if you fall significantly behind, RGE may send a disconnection notice. Contact RGE as soon as you realize you will be late so you can discuss a payment plan.

Is there a fee to pay my RGE bill online?

Paying from your bank account has no fee. Credit and debit card payments typically include a convenience fee set by RGE. The fee amount is shown before you confirm your payment, so you can decide whether to use that method or choose another option.

How do I know my payment was received?

Online and phone payments give you a confirmation number when ready. Mail payments should be tracked by checking your account online or calling RGE after 10 business days. If you do not see the payment posted, provide RGE with the check number and mailing date so they can locate it.

Can I set up automatic payments if my bill amount changes each month?

Yes. You can set automatic payments for a fixed amount (like a budget plan) or allow RGE to charge the full amount due each month. Review your bill each month to make sure the automatic payment matches what you owe, and contact RGE if you notice an error.

What should I do if I cannot afford my bill?

Contact RGE before your due date to discuss payment plans or hardship programs. These options may lower your monthly payment or offer other relief. RGE is required to work with you before shutting off service, so reaching out early gives you more options.