How to Pay Your Rocky Mountain Power Bill Online and by Mail

Rocky Mountain Power's bill pay methods and where to set them up

Rocky Mountain Power, the utility serving parts of Wyoming, Utah, and Idaho, offers bill pay through its website, mobile app, and by phone. You can pay online at rockymountainpower.net, read the Rocky Mountain Power mobile app from your device's app store, call 1-888-221-7070, or mail a check to the address printed on your bill. Online and app payments post within one business day; mailed checks take 7 to 10 business days depending on mail delivery and processing time.

The online portal and app let you set up one-time payments or automatic recurring payments from a bank account or debit card. You do not need to create an account to make a single payment, but creating one lets you view your bill history, set up autopay, and receive email notifications about your account.

Key Takeaways

• Rocky Mountain Power's online bill pay portal and mobile app both process payments within one business day when you pay from a bank account or debit card.
• Automatic recurring payments can be set up through the website or app and will deduct from your chosen account on or near your due date each month.
• Mailed checks should be sent to the address on your bill and take 7 to 10 business days to post, so mail early if your due date is approaching.
• You can call 1-888-221-7070 to make a payment by phone using a bank account or debit card, and the payment posts the next business day.

Paying online through the Rocky Mountain Power website

Go to rockymountainpower.net and select "Pay My Bill" from the homepage. You can pay without logging in by entering your account number (found on your bill) and the amount due. The system accepts payments from a checking or savings account, debit card, or credit card. Payments made before 5 p.m. Mountain Time on a business day post the next business day; payments made after 5 p.m. or on weekends post the following business day.

If you create a free online account, you can save your payment methods, view your billing history, and set up automatic payments. To create an account, click "Create Account" on the login page and enter your account number, email address, and a password. Rocky Mountain Power will send a verification email; click the link to confirm your account before you can use it.

Setting up automatic payments through the app or website

Automatic payments deduct money from your bank account or debit card on or near your bill's due date each month. To set this up on the website, log into your account, go to "Billing & Payments," and select "Autopay." Choose your payment method and the account to draw from, then confirm the setup. The app has the same option under the account menu.

You can change or cancel automatic payments at any time through your account settings. If you need to pause autopay for a month, log in and temporarily disable it, then re-enable it when you are ready. Rocky Mountain Power will send you an email confirmation each time a payment is processed.

Paying by phone or mail

To pay by phone, call 1-888-221-7070 and have your account number and payment method ready. A representative will process your payment from a checking account, savings account, or debit card. Phone payments post the next business day. You cannot pay by credit card over the phone.

To pay by mail, write a check or money order payable to Rocky Mountain Power and include your account number on the check. Mail it to the address printed on your bill. Do not send cash. Allow 7 to 10 business days for mailed payments to post, so send your payment at least two weeks before your due date if you want to avoid a late fee.

What happens if you miss a payment or pay late

If your payment does not arrive by the due date shown on your bill, Rocky Mountain Power charges a late fee. The amount varies by state and rate schedule, but typically ranges from a flat fee to a percentage of your bill. You can find the exact late fee amount in your rate schedule, which is available on the website or by calling customer service.

If you fall behind on payments, Rocky Mountain Power may disconnect your service. The company typically sends a disconnection notice 10 to 15 days before shutting off power. If you receive a disconnection notice, contact customer service when ready to discuss payment options or hardship programs that may be available in your area.

Payment security and protecting your account information

Rocky Mountain Power's website and app use encryption to protect your payment information. When you enter payment details, look for a padlock icon in your browser's address bar, which indicates a find connection. Never share your account number or password with anyone, and do not click links in unsolicited emails claiming to be from Rocky Mountain Power.

If you suspect fraudulent activity on your account, call 1-888-221-7070 when ready. Rocky Mountain Power can review your account history and help you find it. If you used a debit or credit card for the fraudulent payment, contact your bank or card issuer as well.

Frequently Asked Questions

Can I pay my Rocky Mountain Power bill with a credit card?

Yes, you can pay with a credit card online or through the mobile app. Credit card payments are processed the same way as debit card payments and post within one business day. You cannot pay with a credit card by phone.

What time do online payments post?

Payments made before 5 p.m. Mountain Time on a business day post the next business day. Payments made after 5 p.m. or on weekends post the following business day. Automatic payments post on or near your due date.

Is there a fee to pay my bill online?

Rocky Mountain Power does not charge a fee for online payments made from a bank account. Payments made with a debit or credit card may have a small processing fee, which the system will show you before you confirm the payment.

How do I know if my payment went through?

If you paid online or through the app, you will see a confirmation number on the screen when ready after submitting payment. Rocky Mountain Power also sends an email confirmation if you have an online account set up. You can log into your account anytime to check your payment history.

What should I do if I cannot pay my full bill by the due date?

Contact Rocky Mountain Power at 1-888-221-7070 to discuss your situation. The company may offer a payment plan that lets you spread the balance over several months, or it may have hardship programs available depending on your state and circumstances.