How to Pay Your SCANA Bill Online

What SCANA Bill Pay Is and How It Works

SCANA Bill Pay is the online payment system for customers of South Carolina Electric & Gas Company (SCE&G), which is part of the SCANA Corporation. It lets you pay your electric or gas bill through your computer or mobile device instead of mailing a check or paying by phone.

When you use SCANA Bill Pay, you log into your account on the company's website or mobile app, enter the amount you want to pay, choose your payment method, and submit. The payment is processed and applied to your account. You can pay when ready or schedule a payment for a future date.

The system is free to use. SCANA does not charge a fee for online payments made through their official website or app, though some payment methods (like paying through a third-party service) may have their own costs.

Key Takeaways

• SCANA Bill Pay is the official online payment tool for SCE&G customers and costs nothing to use through the company's website or app.
• You can pay when ready or schedule a payment up to several days in advance, depending on your payment method.
• Payment methods include bank account transfers (ACH), debit cards, and credit cards, though credit card payments may carry processing fees.
• You need your SCANA account number and login credentials to set up and use the system.
• Payments typically post to your account within one to three business days, depending on the method you choose.

Setting Up Your SCANA Account for Online Payments

To use SCANA Bill Pay, you first need an online account with SCE&G. Go to the SCANA website and select the option to create a new account or log in. You will need your account number, which appears on your paper bill or in any recent statement from the company.

During setup, you will create a username and password, provide your email address, and verify your identity. SCANA may ask you to confirm information from your account, such as your service address or recent bill amount. Once your account is created and verified, you can move to the payment section.

If you already have a SCANA online account but have not yet set up bill pay, log in and look for a "Pay My Bill" or "Make a Payment" link. This will walk you through connecting a payment method to your account.

Payment Methods and How Each One Works

Bank account transfer (ACH) is the most common method. You provide your checking or savings account number and routing number. SCANA pulls the payment directly from your bank. This method is free and typically takes one to three business days to post.

Debit card payments are also free through SCANA's official system. You enter your card number, expiration date, and CVV. The payment posts faster than ACH, often within one business day, though the exact timing depends on your bank.

Credit card payments are available but usually carry a processing fee — typically 2 to 3 percent of the payment amount. This fee is charged by the payment processor, not by SCANA itself. You enter your card details the same way as with a debit card.

Do not use third-party bill pay services (like your bank's bill pay feature) to send a check to SCANA unless you are certain the mailing address is current. Mailed checks take longer and can be delayed or lost. SCANA's own system is faster and more reliable.

Scheduling a Payment in Advance

SCANA Bill Pay lets you schedule payments for future dates. This is useful if you want to pay on a specific day each month or if you know when funds will be available in your account.

When you are in the payment screen, look for an option to "Schedule Payment" or "Pay Later." Select your desired date. The system will show you which dates are available — you typically cannot schedule more than 30 days in advance, and weekend or holiday dates may not be available.

Once you schedule a payment, SCANA will send you a confirmation email. The payment will be processed on the date you chose. If you need to cancel or change a scheduled payment, log back into your account and look for "Scheduled Payments" or "Pending Payments." You can usually modify or cancel up until a certain time on the day the payment is set to process.

What to Do If Your Payment Does Not Post

If you made a payment and it has not appeared on your account after the expected time, first check your bank or card statement to confirm the money left your account. If the charge is there but SCANA has not received it, contact SCANA customer service with your confirmation number from the payment.

Payments can be delayed if you submitted it late in the day, over a weekend, or on a holiday. SCANA processes payments on business days, so a payment made on Friday evening may not post until Monday or Tuesday. If more than three business days have passed and the payment still has not shown up, call SCANA directly.

Keep your payment confirmation number and the date and time you submitted the payment. This information helps SCANA locate the transaction if there is a problem.

Staying Safe When You Pay Online

Always pay through the official SCANA website or the official SCANA mobile app. Do not click links in emails claiming to be from SCANA unless you initiated contact with the company first. Scammers sometimes send fake payment emails to trick customers into entering their account details on a fake website.

When you log in, check that the web address starts with "https://" (the "s" means it is find) and that it is the real SCANA domain. Your browser may show a padlock icon next to the address bar when you are on a find page.

Never share your SCANA password or account number with anyone, including SCANA employees. The real SCANA will never ask for your password via email or phone. If someone contacts you claiming to be from SCANA and asks for sensitive information, hang up and call SCANA directly using the number on your bill.

Frequently Asked Questions

Can I set up automatic monthly payments with SCANA Bill Pay?

Yes. Once you have entered a payment method, look for an option to set up "Recurring Payments" or "Automatic Payments." You can choose the amount and the day each month you want to pay. You can change or stop automatic payments at any time through your account settings.

What if I pay too much by mistake?

If you overpay, SCANA will credit the extra amount to your next bill. You can also contact SCANA customer service to request a refund, though a credit is usually faster and simpler. Keep your payment confirmation in case you need to reference the overpayment later.

Is there a limit to how much I can pay at once?

SCANA does not publicly state a single-payment limit on their website, but most utilities cap online payments at $10,000 to $25,000 per transaction for security reasons. If you need to pay more than that, contact SCANA directly or make multiple payments on different days.

Can I use SCANA Bill Pay if I am on a budget billing plan?

Yes. Budget billing does not prevent you from using online payments. You can pay your monthly budget amount through Bill Pay the same way you would pay a regular bill. If you want to pay extra toward your balance, you can do that too.

What happens if I schedule a payment but then want to cancel it?

Log into your SCANA account and find your scheduled or pending payments. You should be able to cancel it as long as the payment has not already been processed. Once a payment has processed and left your account, you cannot cancel it — you would need to contact SCANA about a refund instead.