How to Pay Your SCG Bill Online and by Mail

What SCG is and how to pay your bill

SCG stands for Southern California Gas Company, the natural gas utility that serves most of Southern California. If you receive a gas bill from SCG, you have several ways to pay: online through their website, by phone, by mail, or in person at payment centers. The method you choose depends on how quickly you need the payment processed and whether you prefer to set up automatic payments.

SCG bills arrive monthly and show your gas usage, charges, and the due date — usually about 20 days from the bill date. Paying by the due date keeps your account in good standing and avoids late fees. If you miss the due date, SCG may charge a late payment fee and, after a longer period of non-payment, may disconnect your service.

Key Takeaways

• You can pay SCG bills online at scggas.com, by phone at 1-800-427-2200, by mail to the address on your bill, or at authorized payment centers.
• Online and phone payments typically post within one business day, while mailed checks may take 7 to 10 days to reach SCG and be processed.
• Setting up automatic payments through SCG's website removes the need to remember your due date each month.
• If you cannot pay your full bill by the due date, contact SCG to discuss payment arrangements or programs for customers with financial hardship.

Paying online through SCG's website

The fastest and most convenient way to pay is through scggas.com. Log in with your account number (found on your bill) and password, or create an account if you do not have one. Once logged in, select "Pay My Bill" and enter the amount you want to pay.

SCG accepts payments by debit card, credit card, or bank account transfer. If you use a debit or credit card, SCG does not charge a fee, but your card issuer may. Bank account transfers (ACH) are also free. You can schedule a payment for a future date or pay when ready. Payments made before 5 p.m. Pacific Time on a business day usually post by the next business day.

After you pay online, you will receive a confirmation number. Save this for your records in case you need to verify the payment later.

Paying by phone

Call SCG's automated payment line at 1-800-427-2200. You will need your account number and either a debit card, credit card, or bank account information. The system will guide you through entering the amount and confirming the payment. Like online payments, phone payments typically post within one business day.

If you prefer to speak with a representative, you can call the same number and ask to be transferred. A representative can also help you set up a payment plan if you are behind on your bill or discuss hardship programs.

Paying by mail

Write a check or money order payable to "Southern California Gas Company" and mail it to the address printed on your bill. Do not send cash. Include your account number on the check so SCG can match the payment to your account.

Mailed payments take longer to process — typically 7 to 10 business days from when SCG receives the envelope. To avoid late fees, mail your payment at least two weeks before the due date. Keep a copy of the check or money order number for your records.

Setting up automatic payments

If you want to stop worrying about due dates, you can set up automatic monthly payments through scggas.com. Log in, go to "Billing & Payment," and select "Automatic Payment." Choose whether you want to pay the full bill amount or a fixed amount each month, and select your payment method (bank account or card).

Automatic payments are deducted on or shortly after your bill date each month. You can change or cancel automatic payments anytime through your account. This option works well if your bill amount is roughly the same each month, though seasonal changes in gas usage may cause variation.

What to do if you cannot pay by the due date

If you are facing financial hardship or cannot pay your full bill by the due date, contact SCG before the due date passes. Call 1-800-427-2200 and explain your situation. SCG offers payment arrangements that spread your bill over several months, which can lower your monthly payment.

SCG also administers the California Alternate Rates for Energy (CARE) program, which reduces bills for low-income households, and the Family Electric Rate Reduction (FERR) program for families with medical needs. A representative can tell you whether you may be may be able to access and how the process works. Taking action before your account falls behind protects your service and gives you more options.

Understanding your bill and due date

Your SCG bill shows the billing period (the dates your meter was read), your gas usage in therms, the rate per therm, and your total charges. It also lists the due date clearly at the top. Some bills include budget billing information if you are enrolled in that program, which spreads your annual costs evenly across 12 months.

If you notice an unusually high bill, check whether the usage jumped compared to the same month last year. A spike can signal a gas leak or a meter problem. Contact SCG to report a suspected leak or to request a meter inspection — these services are free.

Frequently Asked Questions

How do I know if my payment went through?

Online and phone payments give you a confirmation number when ready. Check your SCG account online within one business day — your payment should appear in your transaction history. Mailed checks may take 7 to 10 days to show up. If a payment does not appear after that time, contact SCG with your confirmation number or check number.

Can I pay someone else's SCG bill?

Yes, but you will need their account number. You can pay online at scggas.com without logging into an account — select "Pay Without Logging In" and enter the account number. By phone, provide the account number when prompted. By mail, write the account number on the check.

What happens if I pay late?

SCG charges a late fee if payment arrives after the due date. The fee amount is shown on your bill. If your account remains unpaid for 30 to 60 days (timing varies), SCG may disconnect your gas service. You can restore service by paying the full amount owed plus a reconnection fee.

Is there a fee to pay online or by phone?

SCG does not charge a fee for online or phone payments made by bank account (ACH). Credit and debit card payments are also free through SCG, but your card issuer may charge a fee depending on your card agreement.

Can I set up automatic payments for a different amount each month?

No, automatic payments through SCG are for a fixed amount or the full bill amount each month. If your usage varies significantly by season, you may prefer to pay manually each month or adjust your automatic payment amount quarterly.