How to Pay Your South Jersey Gas Bill

Ways to pay South Jersey Gas Company bills

South Jersey Gas Company (part of South Jersey Industries) lets you pay your bill through their website, by phone, by mail, or in person at authorized payment locations. The method you choose depends on how quickly you need the payment processed and whether you want to set up automatic payments.

Online payment through their website is the fastest option for one-time payments and takes effect within one business day. Phone payment goes through their automated system or a representative and also processes within one business day. Mail and in-person payments take longer — typically five to seven business days — because the payment must be received and processed at their office.

If you pay by mail, send your check or money order to the address printed on your bill. Do not send cash through the mail. In-person payments can be made at authorized retailers and payment centers in South Jersey, though these locations vary by area.

Key Takeaways

• Online and phone payments process within one business day, while mail and in-person payments take five to seven business days.
• You can set up automatic monthly payments through your bank account or credit card to avoid missing due dates.
• South Jersey Gas accepts payments through their official website at sjindustries.com or by calling their customer service number on your bill.
• Late payments may result in a reconnection fee if your service is shut off, so paying by the due date shown on your bill matters.

Online payment through South Jersey Gas's website

Go to sjindustries.com and look for the "Pay My Bill" or "Make a Payment" link on the homepage. You will need your account number, which appears on your bill. You can pay as a guest without logging in, or create an account to save your payment information for future bills.

The website accepts debit cards, credit cards, and bank account transfers. Credit card payments may carry a processing fee depending on the card type, so check before you confirm. Bank account payments (ACH transfers) typically have no fee. Once you submit your payment online, it processes within one business day.

If you want to set up automatic payments, you can do this through the website as well. Automatic payments deduct from your bank account on a date you choose each month, usually around your bill's due date. This prevents accidental late payments.

Phone payment options

Call the customer service number on your bill to pay by phone. South Jersey Gas's automated system lets you enter your account number and payment amount using your phone keypad. If you prefer to speak with a representative, you can stay on the line or request a callback.

Phone payments accept debit cards, credit cards, and bank account information. Like online payments, credit card fees may explore. The payment processes within one business day of the call.

Keep your account number and payment method ready before you call. The automated system is available 24 hours a day, seven days a week, though representative availability may be limited during evenings and weekends.

Mail and in-person payment locations

To pay by mail, write your account number on the check or money order and mail it to the address shown on your bill. South Jersey Gas's mailing address is typically listed in the "Payment" or "Contact Us" section of your bill. Mail payments take five to seven business days to reach their office and be recorded on your account.

In-person payments can be made at authorized retailers and payment centers throughout South Jersey. These locations vary by area and may include utility payment centers or retail partners. Call customer service to find a payment location near you, or check the company's website for a location finder.

Do not send cash through the mail. If you pay in person with cash, ask for a receipt showing your account number and the amount paid.

What happens if you miss a payment

If your bill is not paid by the due date shown on your statement, South Jersey Gas may charge a late fee. The amount of this fee is listed on your bill. After a certain number of days past due (usually 10 to 15 days, depending on your service area), the company may issue a disconnection notice.

If your service is disconnected for non-payment, you will need to pay the full past-due balance plus a reconnection fee to restore gas service. The reconnection fee is separate from your regular bill and can be substantial. Paying before the disconnection date avoids this extra cost.

If you are having trouble paying your bill, contact South Jersey Gas customer service to ask about payment plans or hardship programs. Some areas may have community information programs that help with utility bills.

Setting up automatic payments

Automatic payments are the easiest way to may support your bill is paid on time each month. You can set this up through the South Jersey Gas website or by calling customer service. You will need to provide your bank account number and routing number, or your debit card information.

Choose the date each month when you want the payment to be deducted. Most people choose a date shortly after they receive their bill or a few days before the due date. You can change or cancel automatic payments at any time through your account or by calling customer service.

Automatic payments deduct from your bank account, so make sure you have sufficient funds on the scheduled date. If a payment fails due to insufficient funds, you may be charged a fee by your bank and by South Jersey Gas.

Frequently Asked Questions

How long does it take for my payment to show up on my account?

Online and phone payments process within one business day. Mail payments take five to seven business days from the date they are received at South Jersey Gas's office, not from the date you mail them. In-person payments at authorized locations may take one to three business days.

Can I pay my South Jersey Gas bill with a credit card?

Yes, but credit card payments usually come with a processing fee. The fee amount varies by card type and is shown before you confirm the payment. Bank account payments (ACH) typically have no fee and are the cheapest way to pay online.

What if I pay online but my payment doesn't go through?

If your online payment is declined, the website will show an error message explaining why. Common reasons include incorrect card information, insufficient funds, or a card that has expired. Try again with a different payment method, or call customer service for help.

Is there a grace period after the due date?

South Jersey Gas typically allows 10 to 15 days past the due date before disconnection, but late fees begin when ready on the due date. The exact grace period depends on your service area. Check your bill or call customer service to confirm the timeline for your account.

Can I set up automatic payments for a different amount each month?

Automatic payments are set for a fixed amount each month. If your bill varies significantly, you can set the automatic payment for a lower amount and pay the difference manually, or turn off automatic payments and pay manually each month.