How to Pay Your South Jersey Gas Bill Online and by Mail

How to pay South Jersey Gas

South Jersey Industries (SJI) operates South Jersey Gas, the natural gas utility serving most of southern New Jersey. You can pay your bill online through their website, by phone, by mail, or in person at payment centers. The fastest method is online through your account at sjindustries.com, where you can set up a one-time payment or enroll in automatic monthly payments.

If you do not have internet access or prefer not to pay online, you can call their customer service line to pay by phone with a debit card or bank account. Mail payments take longer — typically 7 to 10 business days to reach their processing center — so plan ahead if you choose this route. South Jersey Gas does not charge a fee for any of these payment methods.

Key Takeaways

• Online payment through sjindustries.com is the fastest option and lets you pay when ready without fees.
• Phone payments are available by calling their customer service line with a debit card or checking account ready.
• Mail payments should be sent to the address on your bill and take 7 to 10 business days to process.
• Automatic monthly payments can be set up online or by phone to avoid missing due dates.
• Late payments may result in a reconnection fee or service suspension, so pay by your due date.

Paying online through your SJI account

To pay online, go to sjindustries.com and log into your account using your account number and password. If you do not have an online account yet, you can create one on the same page by entering your account number and other identifying information. Once logged in, select "Pay My Bill" or a similar option in the menu.

Enter the amount you want to pay — you can pay your full bill or a partial amount. Choose your payment method: debit card, credit card, or bank account. If you use a bank account, have your routing number and account number ready. Review the payment details and confirm. Your payment will post to your account when ready, though it may take one business day to appear on your statement.

If you want to avoid logging in each month, you can set up automatic payments from the same online portal. Select the option to enroll in automatic billing and choose whether you want the full bill amount or a fixed amount deducted each month. You can change or cancel automatic payments anytime through your account.

Paying by phone

Call South Jersey Gas customer service at the number on your bill to pay by phone. Have your account number and payment method ready — they accept debit cards and bank accounts. A representative will walk you through the payment process and confirm the amount and date.

Phone payments are processed the same day you call, so your payment will post when ready. This method is useful if you have questions about your bill or account at the same time you pay. There is no fee for paying by phone.

Paying by mail

To pay by mail, write a check or money order for the amount due and include it with your bill stub. The stub has the mailing address printed on it — do not send payment to the main office address. Mail your payment at least 10 days before your due date to account for postal delivery time.

South Jersey Gas processes mailed payments at a central lockbox, which typically takes 5 to 7 business days after receipt. If you mail your payment close to the due date, it may not post in time to avoid a late fee. For this reason, online or phone payment is safer if your due date is approaching.

Setting up automatic payments

Automatic payments remove the risk of forgetting to pay and can help you avoid late fees. You can set this up online through your SJI account or by calling customer service. Choose whether you want the full bill amount withdrawn each month or a fixed amount you specify.

Payments are typically withdrawn a few days before your due date, though the exact timing depends on your bank. You can change the amount, pause, or cancel automatic payments anytime through your online account or by calling. If your bill varies significantly month to month, you may prefer to pay manually so you can adjust the amount.

What happens if you miss a payment

If your payment does not arrive by the due date shown on your bill, South Jersey Gas may charge a late fee. The amount of the late fee varies and is shown on your bill. If you are more than a certain number of days late — typically 20 to 30 days — the company may suspend your service.

If your service is shut off, you will need to pay the full amount owed plus a reconnection fee to restore gas. This fee can be substantial. If you know you will be late, contact South Jersey Gas before the due date to discuss your options — some customers may be able to arrange a payment plan or defer payment temporarily.

Payment methods and fees

South Jersey Gas does not charge a fee for online payments, phone payments, or mail payments made directly to them. However, if you use a third-party payment service or pay through a credit card processor, that service may charge its own fee. When you pay online or by phone, you will see any applicable fees before you confirm the payment.

Automatic payments from a bank account have no fee. If you set up automatic payments using a credit card, some credit card companies may treat it as a cash advance and charge interest, so check your card's terms first.

Frequently Asked Questions

How do I find my account number?

Your account number appears on your bill in the upper right corner or near the top of the page. It is also in any emails South Jersey Gas sends you about your account. If you cannot find it, call customer service with your address and they will provide it.

Can I pay someone else's South Jersey Gas bill?

Yes, you can pay online or by phone if you have the account number and know the amount due. You do not need to be the account holder. If paying by mail, include the account number on the check so the payment is credited correctly.

What if I pay too much by accident?

If you overpay, the extra amount will appear as a credit on your next bill and will reduce what you owe. You can also request a refund by contacting customer service, though processing a refund may take several weeks.

Is there a discount for paying in full upfront?

South Jersey Gas does not offer discounts for early or full payment. However, paying on time avoids late fees, which saves money. Some customers may may have access to for information programs if they are having trouble paying — contact customer service to ask about programs in your area.

What time does my online payment need to be made to count as on-time?

Online payments submitted before midnight on your due date are considered on-time. If you submit after midnight, it may be treated as late. To be safe, pay a day or two before your due date.