How to Pay Your SRP Electric Bill Online

SRP Bill Pay lets you pay your Salt River Project electric bill through their website or mobile app instead of mailing a check or paying by phone

SRP (Salt River Project) is the electric utility that serves the Phoenix area and parts of central Arizona. If you have an SRP account, you can pay your bill online through their website at srpnet.com, through their mobile app, or by setting up automatic payments. You do not need to create a separate account — you log in with your SRP account number and service address or the email address linked to your account.

The main advantage of paying online is speed: your payment posts within one to two business days instead of the five to ten days a mailed check takes. You can also schedule payments in advance, set up recurring automatic payments, and see your payment history all in one place. There is no fee to pay by bank account or debit card through SRP's website.

Key Takeaways

• You can pay your SRP bill online at srpnet.com, through the SRP mobile app, or by phone without creating a new account — just use your existing SRP account number or email.
• Payments made online through your bank account or debit card post within one to two business days and carry no fee.
• You can schedule a one-time payment for a future date or set up automatic recurring payments so your bill is paid on the same day each month.
• If you pay by credit card through a third-party processor, SRP charges a convenience fee that varies depending on the processor you choose.

How to make a one-time payment on the SRP website

Go to srpnet.com and select "Pay My Bill" or "Make a Payment" from the homepage. You will be asked to log in using your account number and service address, or your email address and password if you have already set up an online account. If you do not have an online account yet, you can create one during this step by providing your account number, service address, and email.

Once you are logged in, select the account you want to pay (if you have multiple SRP accounts). Enter the amount you want to pay — you can pay the full bill amount or a partial payment. Choose your payment method: bank account (ACH transfer) or debit card. If you use your bank account, the payment is free. If you use a debit card, there is no fee through SRP's direct payment option. Enter the date you want the payment to be processed — you can pay today or schedule it for a future date up to 30 days out. Review the details and confirm the payment.

Setting up automatic payments through SRP

Automatic payments mean your bill is paid the same way on the same day each month without you having to log in and enter payment information every time. This is useful if you want to make sure you never miss a due date. To set up automatic payments, log into srpnet.com, go to "Billing & Payment," and select "Autopay" or "Automatic Payments."

Choose the payment method (bank account or debit card), the amount you want to pay each month (the full bill or a fixed amount), and the day of the month you want the payment to process. SRP recommends choosing a date after your bill is generated so the amount is accurate. Once you confirm, the payment will recur automatically each month until you cancel it. You can change or cancel automatic payments at any time through your online account.

Paying through the SRP mobile app

The SRP mobile app is available for iOS and Android devices and works the same way as the website. read the app, log in with your account number and service address or your email and password, and select "Pay My Bill." You can make a one-time payment, schedule a payment for a future date, or view your autopay settings. The app also shows your current bill amount, due date, and payment history.

One advantage of the app is that you can take a photo of your bill and upload it to your account, which can help if you need to reference a specific billing period. You can also set up payment reminders so you receive a notification when your bill is due.

Credit card payments and convenience fees

SRP does not accept credit card payments directly through their website or app without a fee. If you want to pay by credit card, you must use a third-party payment processor. SRP's website lists the available processors, and each one charges a convenience fee — typically between 2% and 3% of your bill amount, though the exact fee depends on which processor you choose.

For example, if your bill is $150 and the convenience fee is 2.5%, you would pay $153.75 total. Because of this fee, most people pay by bank account or debit card instead, which have no fee. Credit card payments are useful only if you are earning rewards points or cash back on the credit card that exceed the convenience fee amount.

What to do if your payment does not post

Payments made through your bank account (ACH) typically post within one to two business days. Debit card payments usually post the same day or the next business day. If your payment does not appear in your account within this timeframe, log back into srpnet.com and check your payment history to confirm the payment was processed. You should see a confirmation number and the date it was submitted.

If the payment shows as submitted but has not posted, wait one more business day. If it still has not posted after two business days, contact SRP customer service at 602-371-6800 or through the "Contact Us" section of their website. Have your confirmation number ready. Do not make another payment until you confirm the first one did not go through, or you may pay twice.

Changing or canceling a scheduled payment

If you scheduled a one-time payment for a future date and need to change or cancel it, log into srpnet.com before the payment date and go to your payment history or scheduled payments section. You should see the pending payment listed with an option to edit or cancel it. Click the option to cancel, and the payment will not process. You can then schedule a new payment for a different date or amount if needed.

If you have set up automatic payments and want to cancel them, go to "Autopay" or "Automatic Payments" in your account settings and select "Cancel Autopay." The cancellation takes effect when ready, and no further automatic payments will be charged. If you cancel autopay close to your due date, remember to make a manual payment so your bill does not become overdue.

Frequently Asked Questions

Is there a fee to pay my SRP bill online?

There is no fee if you pay by bank account (ACH transfer) or debit card through SRP's website or app. If you pay by credit card, you must use a third-party processor and will be charged a convenience fee, usually between 2% and 3% of your bill.

How long does it take for an online payment to show up on my SRP account?

Bank account payments typically post within one to two business days. Debit card payments usually post the same day or next business day. Credit card payments through a third-party processor may take longer depending on the processor.

Can I pay my SRP bill without creating an online account?

Yes. You can make a one-time payment without an account by going to srpnet.com and selecting "Pay My Bill," then logging in with your account number and service address. However, to set up automatic payments or view your payment history, you will need to create an online account.

What happens if I set up autopay but my bill amount changes?

If you set autopay to pay your full bill amount each month, the payment will adjust automatically based on what SRP bills you. If you set it to pay a fixed amount, that same amount will be charged each month regardless of your actual bill, which means you may overpay or underpay depending on your usage.

Can I pay someone else's SRP bill online?

You can pay another person's bill if you have their account number and service address, but you will need to log into their account or use their email address to do so. SRP does not allow third-party payments through their standard online payment system. Contact SRP customer service to ask about other payment options if you need to pay someone else's bill.