How to Log Into Your TECO Energy Account and Pay Your Bill Online

Getting into your TECO Energy account online

TECO Energy (Tampa Electric Company) lets you log into your account through their website to view your bill and make payments. The login page is at www.teco.net. You will need your account number and a password to get in.

If you do not have an online account yet, you can create one on the same login page by clicking the option to register. You will need your account number, which appears on your paper bill or in any email from TECO. The registration process takes a few minutes and walks you through setting up a username and password.

Once you are logged in, your account dashboard shows your current balance, due date, and payment history. From there you can pay your bill when ready or set up a recurring payment for the same day each month.

Key Takeaways

• Your TECO account login is at www.teco.net, and you will need your account number and a password to sign in.
• If you do not have an online account, you can create one using your account number from your bill.
• Once logged in, you can pay your bill in full, in part, or set up automatic payments each month.
• TECO also lets you pay by phone at 1-888-891-8326 or by mail if you prefer not to use the website.

What you need before you log in

Have your account number ready. This is a nine-digit number that appears in the top right corner of your TECO bill. If you have lost your bill, you can find your account number in any email from TECO or by calling their customer service line at 1-888-891-8326.

You will also need a password that you created when you set up your online account. If you have forgotten your password, the login page has a "Forgot Password" link that will walk you through resetting it. TECO will send a reset link to the email address you used when you registered.

Make sure you are using a device with internet access and that you are on the official TECO website (www.teco.net), not a third-party site. Scams that mimic utility websites do exist, so double-check the web address before entering your account number or password.

Steps to pay your bill after logging in

After you log in and see your account dashboard, look for a button or link labeled "Pay Now" or "Make a Payment." Click it to start the payment process.

You will be asked how much you want to pay. You can pay your full balance, a partial amount, or a minimum payment. Enter the dollar amount and choose your payment method — TECO accepts debit cards, credit cards, and bank account transfers (ACH). Provide the card or bank details, review the payment amount and date, and then confirm.

TECO will show you a confirmation number on screen. Write it down or take a screenshot. The payment typically posts to your account within one to two business days for card payments and three to five business days for bank transfers. You can check your payment status by logging back in and viewing your account history.

Setting up automatic payments

If you want TECO to charge your account on the same day each month, you can set up automatic recurring payments through the online portal. After logging in, look for a section labeled "Autopay," "Recurring Payments," or "Automatic Payments" — the exact name varies depending on when TECO updated their website.

You will choose the payment amount (full balance, a fixed dollar amount, or minimum payment), the payment method (card or bank account), and the day of the month you want the payment to go through. TECO will confirm the setup and send you an email receipt. You can change or cancel automatic payments at any time by logging back in.

Automatic payments can reduce the risk of missing a due date, but you should still check your account periodically to make sure the payment went through and your balance is correct.

What to do if you cannot log in

If you enter your account number and password but the website says they are incorrect, first check that you are typing them in correctly. Passwords are case-sensitive, meaning capital and lowercase letters matter. If you are still locked out, use the "Forgot Password" link on the login page to reset it.

If you do not remember your account number, call TECO customer service at 1-888-891-8326. They can look up your account using your name, address, and phone number. Have a piece of mail from TECO handy so you can verify your address.

If the website itself is not loading or you see an error message, try clearing your browser's cache and cookies, then reload the page. If the problem continues, TECO's website may be down for maintenance. You can still pay by phone at the number above or wait a few hours and try again online.

Other ways to pay if you do not want to use the website

TECO offers several payment methods beyond the online portal. You can pay by phone by calling 1-888-891-8326 and speaking with a representative or using their automated phone system. You can also mail a check or money order to the address on your bill — allow 7 to 10 days for mail delivery and processing.

Some TECO customers can pay in person at authorized payment locations, though this varies by area. Call customer service to ask if there is a payment location near you. A few customers also have the option to set up payments through their bank's bill pay service, which sends a check to TECO on your behalf.

Frequently Asked Questions

Is there a fee to pay my TECO bill online?

TECO does not charge a fee for paying online with a bank account (ACH transfer). Credit and debit card payments may have a small fee, which TECO will show you before you confirm the payment. The fee amount varies depending on the card type.

How long does it take for my payment to show up?

Card payments usually post within one to two business days. Bank account transfers (ACH) typically take three to five business days. If you pay close to your due date, use a card payment to reduce the risk of a late fee.

Can I pay someone else's TECO bill if I have their account number?

You can make a payment on another person's account if you have their account number, but you cannot access their full account details or change their contact information without their permission. If you regularly pay someone else's bill, ask them to add you as an authorized user on their account.

What should I do if I see a charge on my account that I did not make?

Log into your account and review your payment history. If you see a payment you did not authorize, contact TECO customer service at 1-888-891-8326 right away. They can investigate and may be able to reverse the charge if it was made in error.

Can I change my payment due date?

TECO sets your due date based on your billing cycle, and you cannot change it yourself online. If you need a different due date, call customer service at 1-888-891-8326 to discuss your options. They may be able to adjust your billing cycle in some cases.